Musings of a High-Level Executive Assistant
MARCH 22, 2013
Hello Readers - 8 months ago, a reader asked me a question about fraternization and social etiquette at work. My question however, is… should I disclose the reason for my termination in my job interviews? I am also not sure if upon your exit interview, HR gave you any guidance on if you could collect unemployment, etc.
Service Untitled
OCTOBER 7, 2010
Click “read more&# to read the interview. Right up to our CEO, we feel that customer service is really a business driver and a lot of businesses feel that it is a cost. This is the final part of the interview with Doria. Interview with John Falcone of Sennheiser I met John Falcone, who is the President and CEO.
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Service Untitled
FEBRUARY 29, 2012
This is the fourth and final part of my interview with Rob Siefker, the Director of the Customer Loyatly Team at Zappos. You can read part one of the interview here , part two here , and part three here. It’s not a cost. I interviewed Tony a couple years ago and we were very high level, and I had requests for the nitty-gritty.
Service Untitled
AUGUST 27, 2010
When a company focuses on their processes, they improve quality, lower the costs, and provide more value and convenience for customers. It sure would save a lot of time for the company, the customer service agents, and especially the customer. This is what sets one company apart from their competitors.
Service Untitled
JUNE 11, 2010
Continental and Alaska Airlines topped the Traditional Network Carrier Segment, and Jet Blue Airways and Southwest Airlines ranked highest among the Low Cost Carrier Segment. Airline assessments were based on seven averages including flight crew, in flight services, and costs and fees.
Service Untitled
MARCH 15, 2010
In 2009, JD Power & Associates, a global marketing information service which measures customer satisfaction based on millions of consumers annually, rated Jet Blue &# Highest in Customer Satisfaction&# among low-cost carriers in North America. Jet Blue delivers service differently than most low-cost carriers.
Laughing all the Way to Work
SEPTEMBER 17, 2010
Pay attention or it could cost your company money. It was going to cost our company $5,000 plus in cancellation fees. Admin in the Spotlight: Interview with Lynn Holgat. Hotels usually have a scale they go by such as 40% if you cancel by a certain date, 60% if you cancel by another date and then 100% on the final date.
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