Service Untitled

APRIL 21, 2011

Did you ever come home with something you purchased that made you really happy? It was beyond just satisfied; you as a customer were particularly delighted. With that feeling in mind, how can an organization delight a customer? With that feeling in mind, how can an organization delight a customer?

Customer Service 40

Customer Service Budget Purchasing Skills 40

Service Untitled

MAY 11, 2011

Great products and great service add up to a successful business, and keeping your customers coming back and spending their money in your organization continues to be more competitive. Occasionally send your customers a small trinket honoring your appreciation of your clients; it doesn’t have to be expensive.

Customer Service 40

Customer Service Gifts Holidays AT&T 40

Service Untitled

MAY 10, 2011

Great products and great service add up to a successful business, and keeping your customers coming back and spending their money in your organization continues to be more competitive. Occasionally send your customers a small trinket honoring your appreciation of your clients; it doesn’t have to be expensive.

Customer Service 40

Customer Service Gifts Holidays AT&T 40

Service Untitled

NOVEMBER 30, 2010

The National Retail Foundation along with American Express listed the top ten retailers for best customer service selected by shoppers in their sixth annual Customers’ Choice Survey. The survey encompassed consumer attitudes toward retailers’ customer service and how retailers promote best practices.

Customer Service 40

Customer Service Credit Card Purchasing Policies 40

Service Untitled

SEPTEMBER 17, 2010

Service Untitled The blog about customer service and the customer service experience. According to The Australian , the company now plans to spend $100 million over the next four years to improve their customer service.

Customer Service 40

Customer Service Clothes Etiquette 2010 40

Customers Rock!

JANUARY 24, 2012

In order to answer this question, one must consider the true cost of managing a social media program. What are the costs? In order to consider calculating ROI, one must understand the costs involved with social media. Other costs are not quite as obvious. The other side of the coin from revenue is cost savings.

Social Media 100

Social Media Verizon Customer Service 2012 100

Eco-Office Gals

JANUARY 14, 2013

However, just like with those who bring in their own cups, if you do purchase a reusable Starbucks one, the customer service team will still rinse it out with boiling water before each use (for those who are as interested in cleanliness as you are the environment). Certainly not. We’ll raise our (reuseable) cups to that.

Purchasing 100

Purchasing Gifts Customer Service AT&T 100

The Small Business Blog

AUGUST 15, 2007

Community for small business outsourcing and cost control. Planned Maintenance – Upgrade to WinWeb.com The Cost of Borrowing Small Office Tips Finding The Best Employees For Your Small Business Do You Need Encouraging To ‘Go Green’? Fixed costs – rent, rates, utilities bills, make sure you add these to your monthly out goings.

2007 100

2007 2008 2006 2009 100

Make or Break Moments

JUNE 4, 2010

The cost? at Name Cheap to buy my name, it just cost me the time it took to put it together. So have your purchased your name as a URL? A great way to make it easy to be found on the Internet is to have a landing page that people can visit that will showcase all of your web activity. It was almost free.

Customer Service 100

Customer Service 2009 2008 Social Media 100

Allwork

NOVEMBER 6, 2023

So there’s a traditional model and traditionally businesses, larger businesses have leased a property or they’ve purchased it, so they have got much more longer commitment to that asset. And the product there is pay as you go model. It costs so much with some of this equipment as well. You want things to work.

AT&T 278

AT&T Environment Travel Restaurants 278

The Small Business Blog

OCTOBER 18, 2007

Community for small business outsourcing and cost control. Planned Maintenance – Upgrade to WinWeb.com The Cost of Borrowing Small Office Tips Finding The Best Employees For Your Small Business Do You Need Encouraging To ‘Go Green’? Q & A: What are successful cost-cutting solutions in small business? Build your own network!

2007 100

2007 2008 2009 2006 100

Make or Break Moments

JULY 9, 2010

Big main frame machines that took up an entire room in a company, cost millions of dollars and required special cooling so they didn’t over heat. saw an opportunity to help business owners by purchasing and maintaining the mainframe and allowing businesses to have Jim’s business do the computer work. Jim Rutledge, Sr.

Customer Service 100

Customer Service 2009 2008 2010 100

Eco-Office Gals

DECEMBER 10, 2013

The process of making a transaction at a retail store and receiving a thermally printed receipt is so familiar that customers may think it is the only way to get a record of their purchase of products or services. Costs associated with issuing and filing paper receipts is driving the conversion to e-receipts.

Credit Card 100

Credit Card Customer Service Email Environment 100

Service Untitled

NOVEMBER 19, 2013

In the world of social media, where consumers publicly speak out against poor customer service, it has been estimated that U.S. businesses can lose $60 billion in future sales of goods and services. A recent report from a cloud contact provider stated 85% of consumers retaliate against a company with bad customer service.

Customer Service 40

Customer Service Social Media Purchasing AT&T 40

Service Untitled

JANUARY 22, 2013

For many of us the ultimate in business growth and success is repeat business, because these are the very loyal customers who will not only return for another service or purchase, but these are the very same people who will tell others why they have chosen us and advise them to follow our successful paths.

Customer Service 40

Customer Service Purchasing Salary Training 40

Service Untitled

JUNE 7, 2011

I know the phrase “customer value&# is tossed around training sessions and customer service seminars, but I often wonder how objective organizations really are in their evaluations. How is customer value therefore determined? photo credit: seantoyer.

Customer Service 40

Customer Service Purchasing AT&T Environment 40

The Small Business Blog

MARCH 28, 2010

Community for small business outsourcing and cost control. Planned Maintenance – Upgrade to WinWeb.com The Cost of Borrowing Small Office Tips Finding The Best Employees For Your Small Business Do You Need Encouraging To ‘Go Green’? Many equipment manufacturers offer free training to companies that purchase their products.

Budget 100

Budget Training 2007 2008 100

Service Untitled

DECEMBER 9, 2010

Customer experience doesn’t just begin and end with a visit to the store, an interaction with a sales representative, and the subsequent purchase of the product. Our overall customer experience is the quality aggregate of an entire organization. Who do you trust to recommend a product?

Customer Service 40

Customer Service Purchasing Holidays AT&T 40

Service Untitled

DECEMBER 28, 2010

Christmas is the time for good will toward shoppers, and with that in mind, Target, Wal-Mart, and Best Buy have dropped their re-stocking fees to boost customer service. Other stores, in an effort to boost customer loyalty offer generous return policies. Is it just the cost of doing business?

Customer Service 40

Customer Service Purchasing Gifts Holidays 40

Service Untitled

MARCH 10, 2014

A Zappos Customer Loyalty Team supervisor, in fact stated: “Zappos’s first core value is to deliver wow through service, and we feel that allowing our team members the ability to stay on the phone with a customer for as long as they need is a crucial means of fulfilling this value.”.

Customer Service 40

Customer Service 2012 2007 Phones 40

Customers Rock!

AUGUST 28, 2010

Many companies spend a lot of time and money on attracting new customers to their product or service. While those media may have their place in attracting prospects, they don’t help companies with their most valuable asset: their existing customer base. Sometimes it is the little things that make all the difference.

Customer Service 100

Customer Service Budget Purchasing Management 100

Service Untitled

JANUARY 13, 2012

One of the most significant changes only gives customers one reward point per transaction as opposed to one point per item purchased. Starbucks claims it just holds up the checkout lines, while customers are in a tizzy because they earn far fewer points now and still spend the same amount of money.

Customer Service 40

Customer Service Purchasing 2011 AT&T 40

Service Untitled

OCTOBER 24, 2012

Every successful business has to attract customers or clients. We need to persuade them to purchase our product or service, buy a lot of our product or service, return to do more business with us because they were pleased, and then tell their friends and family how great we are.

Customer Service 40

Customer Service Purchasing AT&T Training 40

Service Untitled

DECEMBER 6, 2010

It seems that bad customer service can benefit a business, and while companies scurry to hide their bad reviews and complaints from customers, others revel in the dishonesty. His mission statement echos, “if a customer costs him money, he tells them where to go.&#. It’s not even based on fact.

Customer Service 40

Customer Service Google Social Media Purchasing 40

The Small Business Blog

JUNE 20, 2010

Community for small business outsourcing and cost control. Planned Maintenance – Upgrade to WinWeb.com The Cost of Borrowing Small Office Tips Finding The Best Employees For Your Small Business Do You Need Encouraging To ‘Go Green’? Make sure they know exactly how your products and services can help their business succeed.

2007 100

2007 2008 2006 2009 100

Service Untitled

MAY 12, 2010

Service Untitled The blog about customer service and the customer service experience. Customer satisfaction programs don’t have to be confusing; rather the basic premise of little things making a huge difference is universal when dealing with consumers. Don’t argue with customers.

Customer Service 40

Customer Service Purchasing Phones Etiquette 40

Small Business CEO

JULY 6, 2011

Sadly, the outsourcer failed to purchase software, installing the same copy again and again. Horrendous customer service created productivity issues. The company paid a penalty to exit the contract and had to purchase the unlicensed software, taking a serious hit to profitability. How does equipment get purchased?

Purchasing 40

Purchasing PDF Negotiating Equipment 40

The Small Business Blog

FEBRUARY 2, 2010

Community for small business outsourcing and cost control. Planned Maintenance – Upgrade to WinWeb.com The Cost of Borrowing Small Office Tips Finding The Best Employees For Your Small Business Do You Need Encouraging To ‘Go Green’? Look at researching prospects, making initial contact, presenting the product and closing the deal.

2007 100

2007 2008 2006 2009 100

The Small Business Blog

MAY 16, 2010

Community for small business outsourcing and cost control. Planned Maintenance – Upgrade to WinWeb.com The Cost of Borrowing Small Office Tips Finding The Best Employees For Your Small Business Do You Need Encouraging To ‘Go Green’? Please enter your real name, not your company, product or services name.

2007 100

2007 2008 2006 2009 100

The Small Business Blog

MAY 13, 2010

Community for small business outsourcing and cost control. Planned Maintenance – Upgrade to WinWeb.com The Cost of Borrowing Small Office Tips Finding The Best Employees For Your Small Business Do You Need Encouraging To ‘Go Green’? Please enter your real name, not your company, product or services name.

2010 100

2010 2007 2008 2006 100

Andrea Kalli

MARCH 25, 2010

For a major corporation, the cost of reaching a new customer and doing something special is outweighed by the returns coming in from their already large customer base. With a personal approach, you will quickly pick up customers and clients that are otherwise left staring at big company advertising.

Social Media 100

Social Media Microsoft Outlook 2010 Twitter 100

Service Untitled

NOVEMBER 10, 2010

Few companies have not been affected by the economy, and in turn are looking for the most cost efficient ways to manage different sectors of their businesses including customer support services. Technology – Outsourced customer centers have the latest and best equipment which would be a tremendous expense to a company.

Postal Service 40

Postal Service Expenses Customer Service Social Media 40

The Small Business Blog

NOVEMBER 15, 2009

Community for small business outsourcing and cost control. Planned Maintenance – Upgrade to WinWeb.com The Cost of Borrowing Small Office Tips Finding The Best Employees For Your Small Business Do You Need Encouraging To ‘Go Green’? Ideally about 3-5 clicks to purchase. Concentrate on your business, not your office.

2007 100

2007 2008 2009 2006 100

Catch Friday

MARCH 6, 2011

The usual non core tasks outsourced are the following: Customer Service - Customers are very important but in house staffs just don’t have the luxury of time to attend to all the customers’ needs. But this doesn’t change the fact that customers need to be attended to. Their concerns will be attended to.

Finance 40

Finance Payroll Customer Service Purchasing 40

The Small Business Blog

SEPTEMBER 19, 2009

Community for small business outsourcing and cost control. Planned Maintenance – Upgrade to WinWeb.com The Cost of Borrowing Small Office Tips Finding The Best Employees For Your Small Business Do You Need Encouraging To ‘Go Green’? An impartial advice line for people purchasing consumer electronics. E-Mail me or follow me.

2009 100

2009 2007 2008 2006 100

Service Untitled

NOVEMBER 5, 2010

Even though a company might offer the best price around town, if service is shoddy the customer is likely to leave. A business can not compensate in one area for another area of weakness, or rather who wants to buy a product even if it’s a great deal if there is no one at the company to help if something goes wrong?

Customer Service 40

Customer Service Social Media Training AT&T 40

The Small Business Blog

APRIL 21, 2008

Community for small business outsourcing and cost control. Planned Maintenance – Upgrade to WinWeb.com The Cost of Borrowing Small Office Tips Finding The Best Employees For Your Small Business Do You Need Encouraging To ‘Go Green’? Legislation or consumer attitudes towards products and advertising can be vastly different.

2008 100

2008 2007 2009 2006 100