Workplace Insight
APRIL 19, 2024
The insistence on a nine o’clock start is also associated with added costs in the forms of childcare and raised blood pressure. Bookmarks Google has suspended drone courier flights because of raven attacks How did customer service get so bad? For many people, the withdrawal of this insistence could be life changing.
Success
JUNE 8, 2022
TikTok has quickly evolved past the 15-second dance routines and other short-form videos that ushered it into popularity. Social media is mostly free to join and use, with some costs associated with marketing and paid advertising, which gives you the freedom to control how—and how often—you share your business. Learn the Mechanics.
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Service Untitled
MARCH 28, 2014
Perhaps the most repeated complaint when having to deal with poor customer service is the need to keep calling back when something is wrong with a product. Haven’t we all formed some bad initial impressions quicker than good ones, or haven’t we stereotyped situations or people before ever realizing the good attributes?
Make or Break Moments
JANUARY 7, 2010
Posted by Deborah Chaddock Brown on January 7, 2010 under Connecting Moments , Customer Moments , making a difference | Read the First Comment What is the cost of a lost customer? I have often theorized the importance of building relationships with customers and now a recent survey puts dollars to the sense of that theory.
Small Business CEO
JANUARY 11, 2021
Your team might think you know what customers want, but if you aren’t gathering feedback directly from them, you’re probably missing something. And blind spots like this can be costly for your business and your ability to satisfy customers. If there’s any group of customers you should be targeting for feedback, it’s website visitors.
Ian's Messy Desk
JUNE 17, 2013
There at least three reasons why most people accept mediocrity: We have become inured to bad customer interaction in all its forms. There’s a sense that bad marketing and desultory customer service is the normal cost of doing business. Most people will sacrifice quality for convenience.
Small Business CEO
JULY 1, 2011
One way to differentiate your small business from other small businesses (and big brand retailers) is to humanize customer service by ensuring that your website is as customer-friendly as possible. Letting customers know what to expect will help set the right tone for the interaction. Make Contact Easy and Consistent.
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