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5 Ways to Thrill Your Customers (Because a Thank You Email Just Doesn’t Cut It Anymore)

Success

Or what about an elegant restaurant that has a dress code prohibiting shorts? Instead of turning someone away, a restaurant staffer escorts him to a private closet that has “loaner pants.” A couple of hours later, the happy patron pays his $200 tab; he will return to the restaurant nine times the next year.

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Ep 249: Izzy Gousby on Managing a Team of Assistants and Cultivating Confidence

LEADERASSISTANT.COM

In this episode of The Leader Assistant Podcast, Izzy discusses the power of networking, what it means to own your work, managing a team of executive assistants, and cultivating confidence. LEADER ASSISTANT LIVE EVENTS Check out our constantly updated schedule of events for admins and assistants at LeaderAssistantLive.com.

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Ep 219: Annie Croner on Burnout, Boundaries, Confidence, and Detaching Your Worth from Your Work

LEADERASSISTANT.COM

Annie and I talk about burnout, boundaries, confidence, automation, and detaching your worth from your work. ezCater’s simple-to-use platform provides a network of over 100,000 restaurants nationwide, business-grade reliability, food spend management tools, and 24/7 support from their highly trained customer service team.

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Ep 247: Email Management for Executive Assistants

LEADERASSISTANT.COM

This episode features an excerpt from my audiobook, The Leader Assistant: Four Pillars of a Confident, Game-Changing Assistant. In this chapter, I cover tactics for managing your own email inbox, as well as your executive’s. LEADERSHIP QUOTE Email is the gateway drug of work; Slack is the crack.

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A Day in the Life of Renée Marino, a Broadway Star-Turned-Master Communicator

Success

Step three of her communication program, nailing down information, involves deeper research before an event or meeting—learning a client or colleague’s likes, dislikes, past work and more. My confidence is thriving, first and foremost.” Rather, it’s her instinct to shoot off emails like a to-do list. No one spoke….

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Ep 263: Fiona Young on AI and the Future of the EA Role

LEADERASSISTANT.COM

When not behind her laptop she’s usually found roaming Hyde Park or eating her way through London’s endless restaurant scene. ––– THE LEADER ASSISTANT PODCAST IS PRESENTED BY NOVA CHIEF OF STAFF Calling all Executive Assistants: Are you looking for a way to elevate your skills or earn that promotion you’ve been eyeing?

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Ep 256: Ellen Richards on Career Pivots and Resilience in Job Seeking

LEADERASSISTANT.COM

. – Dolly Parton CONNECT WITH ELLEN Ellen on LinkedIn ABOUT ELLEN Ellen Richards, Founder of The Lightbrary, is on a mission to empower Executive Assistants to dream bigger, explore possibilities with curiosity, and confidently create action plans to achieve their goals.