Customers Rock!

JANUARY 24, 2012

Other metrics tie directly back to the bottom line (ex: value of sales coming directly from Twitter). Most companies, however, view social media ROI in the same way they view the legendary pot of gold. Dell is one of the most commonly cited examples of this from their Twitter Dell Outlet account. Sanuk is another example.

Social Media 100

Social Media Verizon Customer Service 2012 100

Worxbee

MARCH 22, 2021

For many companies, the ability to work virtually wasn’t seriously considered before COVID-19. One thing that 2020 taught many companies very quickly was the need to adapt and overcome. In the months since, several companies have discovered that remote work is actually to their advantage. Time to re-think assistant roles.

Verizon 52

Verizon Environment Skills Resume 52

Service Untitled

JANUARY 17, 2011

Rachael Parcht, customer service representative for AT&T may have just been having an incredibly bad day, but that hardly can be viewed as an excuse for her terrible conduct on Twitter. Parcht’s Twitter account has since been suspended, and allegedly AT&T is investigating the situation. photo credit: jeamariemarien.

Customer Service 40

Customer Service AT&T Self Esteem Verizon 40