The Small Business Blog

MARCH 28, 2010

Business Telephone Systems & Phone Lines For Your Business techdepot.co.uk Forex Robot : Take Your Company Public In Less Than 10 Days? Top 5 Tips for Training Employees on a Budget by Stefan Töpfer on Mar 29, 2010 The top 5 tips weekly post is always full of hints and tips for small, home & micro business owners.

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Page Personnel

AUGUST 26, 2022

They coordinate schedules, handle employee issues, negotiate with suppliers and work hard to ensure everyone gets along within the company culture. He or she also needs to understand supervision, training, and administration, and how they can benefit the business. Low-cost training courses are available online.

Management 52

Management Payroll Fax Suppliers 52

Office Dynamics

APRIL 6, 2017

Three months later I selected the location, negotiated the lease, remodeled the space and purchased new furniture, office equipment, and supplies. I’ve been an executive assistant for several years and I’ve received a lot of training but I’m not a facilitator or a trainer. The project was successfully accomplished. I’m JUST an admin.”

Negotiating 203

Negotiating Confidence Administrative Professionals Temping 203

Success

AUGUST 10, 2021

Why is company revenue down 20 percent? The problem: Revenue was $50,000 last year, but 2021 is off to a slow start; you sold zero training packages in January and February. You sense that your ideal clients are those who experienced your training live before making a purchase. 3 Types of Problems.

Salary 310

Salary Lifestyle Budget Expenses 310

BMT Office Administration

OCTOBER 4, 2022

Yet, the COVID-19 pandemic of 2020 threw a wrench into this tried and true system for most companies. Beyond that, droves of companies that were inexperienced with remote work were creating monitoring policies for the first time. companies either already using a hybrid approach or planning to incorporate one in the future.

Filing 52

Filing 2020 Suppliers Social Media 52

Office Dynamics

NOVEMBER 8, 2018

I didn’t know what to expect or how many people would show up but when I rounded the corner with my phone on Facebook Live, I was impressed with the HUGE turnout. I watched friends reunite, assistants from different companies getting to know each other, and a line of people waiting to meet Joan Burge. It really was awesome to see.

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Agenda Facebook Interviewing Email 203

Practically Perfect PA

MAY 11, 2016

It is an invaluable tool – I introduced it to my boss and several other colleagues too when I started in my new role here recently and they love it – so much so that our company are rolling its use out to our European offices. An emergency card with condensed information is useful, particularly if there is no signal on your phone.

Travel 100

Travel Credit Card Calendars Phones 100

Recruit CRM

JANUARY 10, 2022

For example, choosing the right phone dialer for your business will boost productivity and generate leads, while the wrong one would do the opposite. Recruitment Marketing Tools Recruiters use marketing tools for advertising jobs, engaging with candidates, and driving interest in the company. Download now. Will it require maintenance?

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Cover Letter Interviewing Social Media Phones 68

Eco-Office Gals

JULY 9, 2013

Sure, you see many large corporations taking the initiative because they’re publicly traded companies so they can’t afford to anger the consumer market (plus they have the budget) but small businesses generally don’t have that luxury to suddenly flip a switch and become green within a few months. … or can they? What’s stopping yours?

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Carbon Footprint Budget Agencies Environment 100

Service Untitled

JANUARY 3, 2013

On December 8, Customer Loyalty Team member Shaea Labus spent 10 hours and 29 minutes on a phone call. And to Shaea’s credit, the caller did purchase a pair of Ugg boots. After all, aren’t future customers a large part of building a company, and isn’t a company built one customer at a time?

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Customer Service Interviewing Phones Purchasing 40

Step It Up VA Coaching

OCTOBER 25, 2012

Why not purchase a ticket to their next training call, or product they’re launching? In every communication with your clients, whether it’s by phone, email or in person, take the time to pass along some bit of appreciation, gratitude, encouragement or support. Your clients should be paying you good money to work with you.

Customer Service 100

Customer Service Gifts Purchasing Etiquette 100

Andrea Kalli

SEPTEMBER 21, 2010

Instead of merely having your PPC advertisements link to your company website, have them link to a third-party positive testimonial! Most businesses are relatively open to assistance when they are not pushed to purchase, and an intelligent phone marketing campaign can bring in valuable new clients. Seek out client referrals.

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Social Media Purchasing Microsoft Outlook Promotion 100

Service Untitled

JANUARY 27, 2011

The top companies never create doubt with their customers. Not every company can operate as consistently as the Ritz Carlton or Zappos, but positive problem resolution can build customer engagement. So when a company’s product or service department goes awry, it’s likely to cause a cosmic stir.

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Customer Service Phones Purchasing Social Media 40

Service Untitled

OCTOBER 15, 2013

.” Dell’s social media 10,000 employees are tuned into more than 25,000 conversations about Dell every day claiming the more information gathered, the better the company will be able to deliver the precise products and services customers want. Michael Dell’s “direct-to customer-heritage” starts with training.

Social Media 40

Social Media Customer Service 2005 Twitter 40

On The Job

JUNE 20, 2008

If an employer isn't offering you the salary you desire, ask for training opportunities -- either in another department, or to attend an industry event where you'll not only learn something, but make valuable professional contacts. Some companies still offer the benefit, and any education is worth the time.

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Office Dynamics

AUGUST 16, 2018

Over the past 20 years, I have attended several conferences ranging in topics from fiction writing to motivational to professional training and even a full weekend trying to become a more educated outdoor woman. I got to work directly with the EA to the CEO of the company. You can purchase this Guide at www.OfficeDynamics.com ).

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Mentoring Skills Learning IAAP 189

Service Untitled

MARCH 10, 2014

Ironically, when the duration of the phone call which concentrated more on what it was like living in Las Vegas than selling shoes aired throughout the media, Zappos did not perceive the news as bad. The customer did reportedly purchase a pair of Ugg boots.

Customer Service 40

Customer Service 2012 2007 Phones 40

Make or Break Moments

FEBRUARY 25, 2010

“They are looking to learn how to make or purchase things made especially for them,&# she said. Technology has allowed companies to personalize my visit when I go to buy from their web site. She’d read that this newest generation was taking on traits of their grandparents; embracing the homemade handicrafts.

Customer Service 100

Customer Service 2009 2008 2010 100

Make or Break Moments

MAY 11, 2010

I have been going and doing my weight training three times a week and the cardio bike thing ever since. The company didn’t come to the customer. The customer went to the company. The company had “set me and forgot me.&# I wasn’t a squeaky wheel and so apparantely didn’t warrant attention.

Customer Service 100

Customer Service 2009 2008 2010 100

Service Untitled

APRIL 4, 2012

Nowadays businesses are either riding the social media train or stranded at the depot. Clients and customers love the personal touch and having the ability to comment on an issue; the problem arises however, when no one from the company responds back or follows up on a complaint, lack of service, or even a social issue.

Social Media 40

Social Media Facebook Customer Service Suppliers 40

Service Untitled

JUNE 5, 2012

There should always be a way for a customer to engage a representative of a company before their last ounce of patience runs awry. percent of Internet users purchased products online, and therefore customer service excellence needs to offer the sensational experiences which used to be associated only with brick and mortar establishments.

Customer Service 40

Customer Service Purchasing Equipment 2011 40

Service Untitled

SEPTEMBER 21, 2011

Jennifer had not spent more than ten minutes on the phone with the bank customer service representative when the agent told Jennifer she would have to ask the remainder of her questions at another time. Companies need to begin with identifying the problem and what causes the increase in talk time. So what should an organization do?

Customer Service 40

Customer Service Phones AT&T Stress 40

Service Untitled

APRIL 2, 2013

Call centers can range from one or two people in a small office to thousands of customer service representatives in huge office complexes, but a customer’s view is set by their first impression or that first phone call needed for help. So what can a company do to improve the quality of their call centers?

Customer Service 40

Customer Service Social Media Training Expenses 40

Service Untitled

OCTOBER 29, 2013

The engagement ring, a genuine diamond purchased from a nearby fine jewelry store, was brought in and carefully placed in one of the contemporary collection display cases awaiting the arrival of the couple. Customer Service Customer Service Experience Specific Companies' And so the fun began. No related posts.

Customer Service 40

Customer Service Purchasing AT&T Forms 40

Service Untitled

NOVEMBER 7, 2011

The new site will provide the company with more flexibility to train workers and take care of customers. The company states they look for candidates that know what needs to be done and then acts upon those tasks. Service representatives will be handling phones, emails, and chat contacts. photo credit: Chrysaora.

Customer Service 40

Customer Service 2011 Purchasing Confidence 40

Service Untitled

JANUARY 31, 2012

It was only a matter of time before retailers were able to provide customer service giving consumers a more direct route to resolve problems than either visiting the brick and mortar establishment, on the phone, or in front of the computer. photo credit: Symic.

Customer Service 40

Customer Service 2011 Purchasing Twitter 40

Stephanie LH Calahan

MARCH 25, 2011

In addition to the name, phone numbers, company, and e-mail, include where and when you met the person, who introduced you, and why you might want to contact him/her in the future. Thanks to Peter Coombs of FRONTLINE Training & Consulting. From Clutter To Actionable Information. A pile of business cards is simply clutter.

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Business Cards Networking ASAP Etiquette 100

Service Untitled

JANUARY 24, 2011

In Australia, Morgan Research surveyed 448 customers who had made purchases in the last four weeks in the non-food category of retailers. Note the trend of customer trust, loyalty, expertly trained employees, accurate fulfillment and that obsession with customer service.

Customer Service 40

Customer Service Expenses Purchasing Confidence 40

Service Untitled

OCTOBER 28, 2010

Yesterday I purchased dog food from Petco ; hence a receipt offering me $2.00 off my next purchase in exchange for answering questions, and then onto Office Depot with another receipt offering a discount to log in and answer some questions. For sure they are less precise, but companies agree they are “good enough.&#

Customer Service 40

Customer Service Office Depot Purchasing Etiquette 40

Stephanie LH Calahan

JULY 6, 2011

When you purchase a travel organizer package from Smead, you get 2 different organizers.    Your airplane or train tickets/boarding passes or even your car rental information fit very nicely in the front velcro closed pocket. Phone numbers, Itinerary, Maps and Directions, Hotel Reservations, Brochures and Receipts.

Travel 100

Travel Filing Stress Restaurants 100

Service Untitled

JULY 30, 2010

All it took was my phone number and email address, and I would earn money back on all of my purchases. In other words, the loyalty program shows customers how deeply respected they are, while at the same time, the company is able to track, and identify customer habits such as spending, behaviors, and trends.

Customer Service 40

Customer Service Expenses Purchasing Etiquette 40

Make or Break Moments

MAY 20, 2010

If more and more use mobile devices to research, connect and purchase then shouldn’t that mean that our priorities need to shift when it comes to developing a mobile version of our website? As long as companies take advantage of the new stream of potential clients by backing what they do with service, the combination should be powerful.

Customer Service 100

Customer Service 2009 Social Media 2008 100

www.officearrow.com

OCTOBER 28, 2010

A good business system summarizes everything you know about your role in the company and how to do your job. Plus, well-documented business systems are a useful tool for training someone new or for meeting regulatory compliance. Step Three: Train Others to Use It. It is a great system and helps with training.

PowerPoint 40

PowerPoint Purchasing 2010 Forms 40

Service Untitled

OCTOBER 21, 2010

It extends beyond customer service; it is the total experience, and what makes a customer happier with your company than the competition each and every time. For instance, in real estate sales there is the interest in purchasing a home. Here are a few suggestions: Concentrate on employee training. Be a customer yourself.

Customer Service 40

Customer Service Purchasing Negotiating International 40

Stephanie LH Calahan

APRIL 27, 2011

Company Description.   Regardless of the employment form that you choose, at that stage, you should have processes in place to help you recruit, hire, pay, and train those that you bring on to help you run your business.    Find an IT person or company that you can trust.  Market Analysis/Competition.

Credit Card 100

Credit Card Forms AT&T Purchasing 100

Small Business CEO

DECEMBER 14, 2010

Your strongest opportunities to bring offline clients online are: 1) At the point of purchase. You’ll have to decide which are applicable and important for your business, how you can integrate them into your specific sales cycle, and then train your staff on implementation. 2) In your follow-up process. Encourage Creativity.

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Facebook Twitter Purchasing Email 40

Service Untitled

NOVEMBER 8, 2010

When I go to a store, whether it be Wal-Mart, Publix, or even the bank, I look for the fastest and most efficient way to be done with my purchase. I think we have all been the victims of poor customer service; those agents who hate their jobs, have no solutions, and should never have picked up the phone that day.

Customer Service 40

Customer Service Phones Purchasing AT&T 40