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What Makes Good Customer Service?

Success

Research from Qualtrics XM Institute indicates that 76% of customers will trust a company with strong customer service. Compare that with only 40% of customers trusting a company with poor service. Worse, it leaves company associates frustrated and lacking personal commitment. Good customer service is vital to success.

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What Is a Good NPS Score?

Success

“On a scale from 0 to 10, how likely are you to recommend [company name, product, or service] to a friend or colleague?”. The first group spreads positive information about your company. Companies use the system across any aspect of their enterprises, too. And that’s it—away we go! This all may seem a very tall order.

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12 Customer Service Lessons

Make or Break Moments

Even online retailers need phone support (there’s nothing worse than going to a website and having to unravel the great mystery of figuring out how to contact them beyond the FAQ list!) Out-serve competitors (don’t bash them – just be better!)

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Webinar Employee Expense Reimbursements: Compliance Workshop

Office Dynamics

The result: an unhappy employee—and your company would be on the hook for the related payroll taxes and penalties. You may include as many people as you wish while listening on a single phone line. You need to get it right every time. Overtime Exemptions. FLSA Wage-and-Hour Basics. FLSA Self-Audit: Exempt vs. Nonexempt. CD only: $197.

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Creating Happy Customers: 3 High Impact, Low-Cost Techniques That will Make ‘Em Smile

Small Business CEO

Create an FAQ Page. Ensure you maintain your FAQ list and update it regularly as your products evolve and you notice that more people are asking a particular question or are inquiring about a specific topic. Make Contact Easy and Consistent.

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Tandem Social Networking

Loosely Speaking

Home VA Training VA FAQ Podcast Featured Events for Bloggers & VAs Tandem Social Networking Wednesday, February 11, 2009 at 10:55 am // By: ktcosmos // Category: Blogging Harry Caray may be one of the best networkers ever, moving thousands of tone-deaf Cub fans to stand and sing at the top of their lungs. in our area.

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Roundup #5 Prescott Style

Loosely Speaking

Home VA Training VA FAQ Podcast Featured Events for Bloggers & VAs Roundup #5 Prescott Style Friday, July 10, 2009 at 2:26 pm // By: ktcosmos // Category: Virtual Assistant Resources A recent meeting with local VA bud Tara Fort , owner of Versatility4u.com , generated a list of resources you may want to review.

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