Company Etiquette Phones Survey 
On The Job
OCTOBER 10, 2018
Employees used their phones to do just about everything -- banning them from work would be like asking them to work with both hands tied behind their backs. But the one thing that hasn't changed is that people are still annoying others with their phone use. They still yell into their phones. Work is stressful enough, right?
Service Untitled
OCTOBER 28, 2010
Of course, companies use these customer feedback surveys to gain more insight into their brands, but I often wonder how does a company know how I really feel about my shopping experience without asking me to actually describe it? For sure they are less precise, but companies agree they are “good enough.&#
This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.
Service Untitled
OCTOBER 21, 2009
Home About Service Untitled Subscribe for Free Consulting Contact Archives Call Abandonment Basics Douglas October 21, 2009 Behind the Scenes , Customer Service Experience 4 Comments Phone systems (also called IVRs or PBXes) usually measure something referred to as a call abandonment rate. email, web, etc.).
Service Untitled
MAY 12, 2010
Needless to say, “word of mouth&# is likely to discourage my sphere of influence about doing business with this company in the future. Perhaps the following suggestions might enhance any company’s customer satisfaction experience: Employees have to know that customers are number one. Use customer service surveys.
Service Untitled
SEPTEMBER 15, 2009
Some of the major examples included: Phone problems (long hold times, annoying hold music, getting disconnected, blind transfers, etc.) Training representatives and putting processes in place to avoid blind transfers is not rocket science, but a majority of companies still do blind transfers more often than not.
Service Untitled
APRIL 2, 2009
A lot of companies don’t really track contact volume objectively. If Mondays at noon are usually busy, then the company increases staffing accordingly. Some useful contact volume metrics to track are: The number of phone calls, live chats, emails, etc. However, what people think isn’t always what’s true.
Service Untitled
OCTOBER 25, 2010
It helped companies maintain and improve customer relationships and hone in on the most successful and promising target audiences. The expansion of the social media therefore requires companies to be aware of what is being said about them and who is saying what about them. It can give the names of their children or favorite charities.
Expert insights. Personalized for you.
131 
Let's personalize your content