Customers Rock!

OCTOBER 18, 2011

Harry is with Useful Social Media , and I will be presenting at their New York Conference on Social Media and Customer Service next week. Plus, Harry interviewed me about my book, The Hidden Power of Your Customers: Four Keys to Growing Your Business Through Existing Customers. But are companies getting it?

Social Media 100

Social Media Customer Service Policies Twitter 100

LEADERASSISTANT.COM

JULY 23, 2023

In this episode, Michelle talks about working in a public company, the changing role of an executive assistant in our remote world, and how to elevate the role. Michelle made history in 2023 as the first Founder of an EA support company to win the Colleen Barrett Award for Administrative Excellence at the 2023 Chicago Admin Awards.

Administrative Professionals 81

Administrative Professionals 2023 Finance Restaurants 81

Make or Break Moments

AUGUST 10, 2010

Posted by Deborah Chaddock Brown on August 10, 2010 under Customer Moments , Employee Moments , First Impressions | Read the First Comment Customer Relationships are just like good friends They sound similar but do they mean the same thing? Or would they? Share your tips for success here.

Customer Service 100

Customer Service 2009 2008 2010 100

LEADERASSISTANT.COM

AUGUST 27, 2023

She’s the first individual to fill this position within the growing company, under leadership of a new CEO. ezCater’s simple-to-use platform provides a network of over 100,000 restaurants nationwide, business-grade reliability, food spend management tools, and 24/7 support from their highly trained customer service team.

Customer Service 96

Customer Service Restaurants Budget Interviewing 96

Practically Perfect PA

NOVEMBER 4, 2014

In my last blog I wrote about interview questions regarding career development and a few example answers. These questions can be a little scary but I actually think they are easier to answer than standard interview questions. It is also worth remembering the interviewer will ask you about competencies that are important in this role.

Interviewing 100

Interviewing Self Esteem Doodle Customer Service 100

Make or Break Moments

JUNE 27, 2010

Posted by Deborah Chaddock Brown on June 27, 2010 under Customer Moments | Be the First to Comment I get confused sometimes, more often than not, some would say, about the right word to use. Which is customer service for your business? hmmm sounds like the same thing. It is perhaps MORE than a strategy or a tactic.

Customer Service 100

Customer Service 2009 2008 2010 100

Make or Break Moments

AUGUST 27, 2010

Posted by Deborah Chaddock Brown on August 27, 2010 under Customer Moments | 2 Comments to Read I am working on writing a series of articles for a customer on the importance of developing and documenting business systems. But what about the customer service process? The customers. The response? Sounds harsh?

Customer Service 100

Customer Service 2009 2008 2010 100

Success

SEPTEMBER 1, 2023

It’s a big recruitment time for hiring because companies that were closed for summer months and vacation lulls are getting geared up for new initiatives in fall before year-end, and companies that hire seasonally are ready to hire before the holidays.” Most companies go on a hiring freeze or slow hiring near the end of October.

Resume 264

Resume Cover Letter Holidays Skills 264

LEADERASSISTANT.COM

MAY 14, 2023

Well, not only do I interview Annie in this conversation, but she also interviews me. Over her 20+ years as an assistant, Annie has worked for boutique companies across multiple industries including accounting, marketing, nonprofit, and private wealth management. As a heads up, this episode is a bit out of the ordinary.

Confidence 80

Confidence Interviewing 2019 Restaurants 80

Service Untitled

JANUARY 3, 2013

Zappos’ Customer Loyalty Team repeatedly exceeds expectations of the family culture CEO Tony Hsieh envisioned as his passion for customizing customer service always remains a number one priority 24 hours a day and 365 days a year. There is nothing better than the human factor when calling customer service.

Customer Service 40

Customer Service Interviewing Phones Purchasing 40

LEADERASSISTANT.COM

MARCH 12, 2023

She has been an EA and thought partner since 2009 and currently works at Cedar, a health-tech company, where she manages the Executive Support Team and is the Executive Assistant to the Head of Product. She began her career at a non-profit organization and has since worked for both large public companies and small private companies.

Management 98

Management 2009 Restaurants Customer Service 98

Success

OCTOBER 11, 2021

In the interview, passion about your company and mission are great. In other words, everything you consume becomes related to your company. Finally, remember your company mission.Don’t lose sight of the people you want to serve and why. Create a positive company culture and constantly improve your customer service.

Budget 279

Budget Facebook Salary Resume 279

Allwork

MARCH 3, 2023

On March 12, 2020, the Mayor of San Francisco announced lockdown and some of us left jackets hanging on our chairs and unwashed mugs on our desks, not realizing we wouldn’t be back for over a year, if ever… Some tech firms announced workers didn’t ever have to come back and announced a pivot to a “digital-first” company.

Ergonomics 274

Ergonomics Equipment 2020 Customer Service 274

LEADERASSISTANT.COM

APRIL 30, 2023

In this episode, Kara talks about outsourcing, matching personal assistants with executives, interview questions to ask applicants, setting boundaries with principals, communication between executives and personal assistants, and more. The company has grown organically to a team of 24 employees. Either way, I’d love to hear from you!

Agencies 78

Agencies Interviewing Restaurants Customer Service 78

LEADERASSISTANT.COM

AUGUST 13, 2023

She’s co-founded multiple companies and also has experience as an executive assistant and operations manager. She co-founded her first ‘real’ company when she was 16 and participated in the sale of that company when she was 19. Eryn Anitavi has been an entrepreneur since the young age of 10.

Management 82

Management Restaurants Customer Service Budget 82

Admin Awards

FEBRUARY 2, 2023

To read this interview in Executive Support Magazine visit: [link] Sunny Nunan is the CEO and Founder of the Admin Awards in the USA, created in honor of her mother, a life-long administrative professional Can we start with a little background information? Where are you from and what is your background?

Interviewing 52

Interviewing Administrative Professionals Medical 2012 52

Success

JANUARY 9, 2023

In an interview, he was asked how he prepared his team for the next game. Remember that the customer is king. The following customer service truths were compiled from various studies: Poor service is the No. 2 reason companies lose business. Conversely, the average satisfied customer tells only 3.7

Policies 278

Policies 2011 Customer Service Confidence 278

LEADERASSISTANT.COM

SEPTEMBER 24, 2023

. ––– THE LEADER ASSISTANT PODCAST IS PRESENTED BY EZCATER ezCater is the nation’s most trusted provider of corporate food solutions — the best way for companies to order food for daily employee lunches, meetings, and events of any size or budget. Each review helps me stay motivated to keep the show going!

Restaurants 86

Restaurants Customer Service Budget Interviewing 86

LEADERASSISTANT.COM

JUNE 25, 2023

Leigh Felton has over 25 years of experience working in executive operations and chief of staff positions for companies like Microsoft and the State of Washington. Each review helps me stay motivated to keep the show going! Or maybe you’d like to sponsor an episode or two? Either way, I’d love to hear from you!

Restaurants 76

Restaurants Customer Service Budget Interviewing 76

LEADERASSISTANT.COM

MAY 7, 2023

Prior to Cohere, Naomi was at DeepMind, the London-based artificial intelligence research company owned by Alphabet. ezCater’s simple-to-use platform provides a network of over 100,000 restaurants nationwide, business-grade reliability, food spend management tools, and 24/7 support from their highly trained customer service team.

Restaurants 95

Restaurants Mentoring Customer Service Budget 95

Success

JUNE 8, 2022

It’s even made headlines for the sheer number of people who log into the app to pick up career advice from professionals and various job consulting agencies, with many acing interviews and landing their dream jobs. White’s work as a corporate speaker and on-site trainer for companies slowed to a halt when the pandemic started.

Social Media 264

Social Media Agencies Calendars Forms 264

Service Untitled

APRIL 11, 2012

Boyfriends, husbands, and significant others complained about flowers not arriving, damaged products, hundreds of botched deliveries, and an acute shortage of customer service personnel. Only a few dissatisfied customers ever received an answer on that ominous February 14th.

Customer Service 40

Customer Service 2012 Gifts Holidays 40

Service Untitled

APRIL 10, 2012

Boyfriends, husbands, and significant others complained about flowers not arriving, damaged products, hundreds of botched deliveries, and an acute shortage of customer service personnel. Only a few dissatisfied customers ever received an answer on that ominous February 14th.

Customer Service 40

Customer Service 2012 Gifts Holidays 40

LEADERASSISTANT.COM

SEPTEMBER 3, 2023

. ––– THE LEADER ASSISTANT PODCAST IS PRESENTED BY EZCATER ezCater is the nation’s most trusted provider of corporate food solutions — the best way for companies to order food for daily employee lunches, meetings, and events of any size or budget. Each review helps me stay motivated to keep the show going!

2019 80

2019 2015 Restaurants Customer Service 80

Service Untitled

OCTOBER 2, 2012

It’s no coincidence that National Customer Service Week is celebrated this late on the calendar; it’s the unofficial launch of the biggest shopping experience of the year as the holiday season closes in and shoppers start counting down the days to family and friend celebrations. photo by: William Brawley.

Customer Service 40

Customer Service Cubicle Salary Clothes 40

Service Untitled

JUNE 25, 2012

Read how easily they can be related to the core values of effective customer service: Habit number one calls for us to be proactive or to take the initiative to realize the decisions we make will ultimately determine the course of our businesses. Outstanding customer service calls for everyone to win. photo by: Wootang01.

Customer Service 40

Customer Service Credit Card Interviewing Purchasing 40

LEADERASSISTANT.COM

AUGUST 20, 2023

. – Audre Lorde CONNECT WITH VICTORIA Victoria on LinkedIn victorialeech.com joindonna.io (A training program designed to help entry-to-mid-level Executive Assistants at mid-sized companies up-level their skills and advance their careers.) Each review helps me stay motivated to keep the show going! Either way, I’d love to hear from you!

Stress 73

Stress Restaurants Customer Service Budget 73

LEADERASSISTANT.COM

JULY 9, 2023

Tune in to this fascinating conversation as they share the secrets behind their successful partnership, from overcoming early challenges and how the partnership evolved as the company grew, to maintaining work-life “wholeness” through intentional communication and scheduling. Prior to starting Capacity, David was the CEO of Answers Corp.

Management 78

Management 2014 2017 2006 78

LEADERASSISTANT.COM

MARCH 19, 2023

Her passion lies in communication and how it can shape a company from the top down. Her passion lies in communication and how it can shape a company from the top down. Jessica McBride has over 10 years of experience in supporting executives. Each review helps me stay motivated to keep the show going!

2021 86

2021 Restaurants Customer Service Budget 86

LEADERASSISTANT.COM

MARCH 26, 2023

. ––– THE LEADER ASSISTANT PODCAST IS PRESENTED BY EZCATER ezCater is the nation’s most trusted provider of corporate food solutions — the best way for companies to order food for daily employee lunches, meetings, and events of any size or budget. Each review helps me stay motivated to keep the show going!

Gifts 95

Gifts Medical Networking Restaurants 95

LEADERASSISTANT.COM

JULY 16, 2023

. ––– THE LEADER ASSISTANT PODCAST IS PRESENTED BY EZCATER ezCater is the nation’s most trusted provider of corporate food solutions — the best way for companies to order food for daily employee lunches, meetings, and events of any size or budget. Each review helps me stay motivated to keep the show going!

Restaurants 73

Restaurants Customer Service Budget Interviewing 73

LEADERASSISTANT.COM

JUNE 18, 2023

Janice Parker is a career executive assistant who is passionate about helping mission-focused founders and CEOs maximize their productivity and efficiency as they scale their companies. LEADERSHIP QUOTE If you don’t like something, change it. If you can’t change it, change your attitude. Either way, I’d love to hear from you!

2019 77

2019 Restaurants 2020 Customer Service 77

LEADERASSISTANT.COM

FEBRUARY 19, 2023

She has been a communications lead and chapter lead of an employee resource group, a featured company blogger and most recently, the co-founder of the Administrative Community of Practice. Deedee and her husband live in Granby, CT with their 2 dogs and 2 cats. Each review helps me stay motivated to keep the show going!

2004 87

2004 2019 Administrative Professionals Restaurants 87

LEADERASSISTANT.COM

SEPTEMBER 10, 2023

. ––– THE LEADER ASSISTANT PODCAST IS PRESENTED BY EZCATER ezCater is the nation’s most trusted provider of corporate food solutions — the best way for companies to order food for daily employee lunches, meetings, and events of any size or budget. Each review helps me stay motivated to keep the show going!

Restaurants 77

Restaurants Customer Service Budget Interviewing 77

LEADERASSISTANT.COM

AUGUST 6, 2023

Maggie Olson has extensive experience at some of the biggest companies in retail, food & beverage, and technology. ezCater’s simple-to-use platform provides a network of over 100,000 restaurants nationwide, business-grade reliability, food spend management tools, and 24/7 support from their highly trained customer service team.

AT&T 75

AT&T Restaurants Customer Service Budget 75

LEADERASSISTANT.COM

APRIL 9, 2023

Hallie serves as Chief of Staff to the Founder and CEO of Adam Hergenrother Companies. ezCater’s simple-to-use platform provides a network of over 100,000 restaurants nationwide, business-grade reliability, food spend management tools, and 24/7 support from their highly trained customer service team.

Restaurants 81

Restaurants Customer Service Budget Interviewing 81

Service Untitled

JUNE 18, 2012

It seems that even the TSA is under scrutiny as to their lack of customer service, and passengers who have encountered problems trying to navigate through the woes of 21st century airport security have a valid argument. Customer service, even at its most basic qualifier demands an individual be treated respectfully.

Customer Service 40

Customer Service Agencies AT&T Travel 40