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Surprise! Your Customer Service Ain’t All That.

Tips From T. Marie

A recent article on Small Business Trends explains that although you may believe you and your business are providing excellent customer service, chances are your customers/clients aren’t exactly on the same page. Obviously, as business owners we tend to be biased about the delivery of good customer service.

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TikTok Is Here to Stay—Is Your Brand Ready?

Success

In December 2021, tiktok.com became the world’s most popular web domain , bumping Google—and its entire suite of services—down to the No. If the world’s most popular search engine was succeeded by a social media app, it may indicate a new era for the platforms that were once used solely for entertainment.

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The Best Client Retention Strategies to Use Now

Success

To achieve your goals, you must develop a customer care policy that’s understood and adhered to by every member of your team. Your customer service, sales and marketing teams, and even IT and contractors must understand your corporate retention program for maximum impact. It will draw new clients as well. It often ends there!

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Converting Clicks into Memberships: Optimizing Coworking Websites for Impactful Results

Allwork

75% of users judge a company’s credibility based on its website design, which means a website is also a digital storefront that can make or break your coworking space. Did you know that, according to Stanford Web Credibility Research , 75% of users judge a company’s credibility based on its website design? You need answers!

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Here’s How Chatbots Disrupt the Interview Process

Allwork

Chatbots are increasingly conducting job interviews for companies that implement them. . However, chatbots are increasingly conducting job interviews for companies that implement them. Have you ever interacted with a chatbot for customer service and found it frustrating? Chatbots and their purpose .

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Administrative/Clerical: Social Media is Here to Stay

Office Dynamics

Social media has the power to connect professionals and consumers, making it a valuable tool in everyday business operations. For administrative and clerical professionals, social media can streamline communication and increase discourse. For a more informal, personal social media presence, use Facebook or Twitter.

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45 Professional Development Books to Level Up Your Career and Your Life

Success

Treating People Well: The Extraordinary Power of Civility at Work and in Life By Lea Berman and Jeremy Bernard With the decline in regular face-to-face interaction and so many people hiding behind social media, it seems as though politeness is often lost at work and in daily life. What’s Your Presentation Persona?

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