Service Untitled

SEPTEMBER 16, 2013

This week was a drama-filled example of a customer “gone wild” when an incredibly frustrated customer service recording from Reddit was made public on YouTube. Was the customer service rule at the company never to hang up on anyone or be fired?

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Service Untitled

APRIL 11, 2012

Many of us order our flowers over the phone or the Internet, and since holidays are a one shot deal when it comes to flowers being at their required destination on time, we as consumers hold florists to a high level of “flower” responsibility. Only a few dissatisfied customers ever received an answer on that ominous February 14th.

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Service Untitled

APRIL 10, 2012

Many of us order our flowers over the phone or the Internet, and since holidays are a one shot deal when it comes to flowers being at their required destination on time, we as consumers hold florists to a high level of “flower” responsibility. Only a few dissatisfied customers ever received an answer on that ominous February 14th.

Customer Service 40

Customer Service 2012 Gifts Holidays 40

Service Untitled

MARCH 6, 2012

Beyond the long arms of social media where we frequently address our complaints to organizations that have “done us wrong,” enters another new kid in town who stretches beyond the 140 character Twitter or the full time media Facebook guru, and claims it can connect you directly to the top decision makers.

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Service Untitled

JUNE 21, 2011

So why do they insult us and make us want to throw our phones across the room as we try to make our way through the maze of the company phone tree? Getting through to a real person is the number one complaint of customers who either need help with their service or product or have a complaint.

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Service Untitled

JUNE 25, 2012

Read how easily they can be related to the core values of effective customer service: Habit number one calls for us to be proactive or to take the initiative to realize the decisions we make will ultimately determine the course of our businesses. Outstanding customer service calls for everyone to win. photo by: Wootang01.

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Service Untitled

NOVEMBER 17, 2010

Businesses work social media to help make them successful, but it is wise not to just rush in and set up Facebook and Twitter accounts without having a viable plan. While good reviews about a company’s product or services may build brand loyalty, a problem with a product or service can quickly escalate and get out of control.

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Service Untitled

JULY 25, 2011

Facebook has become a ubiquitous part of our national culture – like it or not. Just this week the American Customer Satisfaction Index partnering with ForeSeeResults polled 70,000 users of websites and social networks including Facebook, Google, CNN and Wikipedia. Facebook has no subscriptions, and it’s free.

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Service Untitled

DECEMBER 5, 2012

Jeff Woodland, a blog writer for Genesys recently equated himself to having been a “social vampire” in his customer service dissatisfaction with his Internet provider and contends a business’ reputation can be greatly harmed via Facebook, Twitter, and company forums.

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Service Untitled

NOVEMBER 16, 2010

&# and brought up some interesting points about customer service and the lack thereof. Slater became a sort of folk hero of customer service contempt by more than 200,000 people on his Facebook’s fan page. People are fed up with poor customer service and customer service departments.

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Service Untitled

JUNE 5, 2012

There should always be a way for a customer to engage a representative of a company before their last ounce of patience runs awry. Email has become the most popular alternative to the telephone, but companies need to realize a quick answer is most likely going to make the difference in a consumer’s future shopping choices.

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Service Untitled

DECEMBER 20, 2010

Every business is bound to have unhappy customers; there’s always some variable that can go wrong despite all safeguards to make things perfect. Great customer service extends beyond answering the phone after two rings, beyond the twitter and Facebook entries, and even beyond the gentle ego stroking of an already angry customer.

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Service Untitled

JUNE 30, 2010

Service Untitled The blog about customer service and the customer service experience. You should not just create Twitter and Facebook accounts and not be prepared for the flood of people who will express their opinions both good and bad; you will need to have a plan. Consider using social media the same way.

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Service Untitled

MARCH 13, 2012

Traditionally large companies do not pay their first line of customer service representatives high salaries. Let’s begin with having all of the pertinent information on hand before making any inquiries to the company. Also, try to make a point not to insult the original customer service representatives.

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Customer Service Social Media Salary Twitter 40

Service Untitled

OCTOBER 15, 2013

Through Facebook and Twitter, conversations can be measured to help attract new customers, and ultimately these customers can become advocates helping our businesses to grow. The company considers social media an extension of their brand, however it’s not that easy, and it’s not just about purchasing the software.

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Social Media Customer Service 2005 Twitter 40

On The Job

JULY 22, 2010

Facebook announced this week is has 500 million users. But the truth is, employees do use Facebook at work. Thats why I thought it would be interesting to look at how companies are handling the issue of employees using social media -- and how some of them are just ignoring it. They Twitter. They comment on blogs.

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Social Media Facebook Twitter Legal 100

Eco-Office Gals

JANUARY 1, 2013

You can do this by sending out periodic surveys or pitching out questions from time to time on your Facebook profile page or even your Pinterest account. Do top-notch customer service. There are a lot of businesses that do not get repeat customers and it’s due to the fact that they have poor customer service.

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Customer Service 2013 Facebook Promotion 100

Service Untitled

MARCH 3, 2014

For the third year in a row, customer satisfaction in the retail trade for the United States is at an all time industry high, but of course there are always some caveats since many of the top retailers who scored relatively low for customer satisfaction are among the top retailers.

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Customer Service 2012 Salary 2007 40

Service Untitled

MAY 19, 2011

As customers we want to choose the companies we do business with based on personal recommendations, reviews, and past performances. Unfortunately, when it comes to telecommunications, most of us are still somewhat limited as to our choices, but still that is absolutely no excuse for poor customer service.

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Customer Service AT&T Phones Training 40

Tips From T. Marie

DECEMBER 30, 2014

So called experts claimed that blogging had died several years ago when Twitter and Facebook exploded in popularity. If you don’t realize the majority of your visitors are stopping by on their smart phones, you may not be offering them a responsive design in order to give them the best experience. Customer Service Goes SOCIAL.

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Service Untitled

JANUARY 27, 2011

The top companies never create doubt with their customers. They provide flawless service of the highest caliber thus creating high levels of customer trust. Not every company can operate as consistently as the Ritz Carlton or Zappos, but positive problem resolution can build customer engagement.

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Service Untitled

JULY 15, 2011

It used to be the only way to make a profound impact with a consumer complaint when no one would listen, was to send a registered letter to the company headquarters. Social media, namely Facebook and Twitter get unhappy customers attention. Start with the traditional customer service steps first.

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Social Media Customer Service Twitter Google 40

Service Untitled

DECEMBER 6, 2010

It seems that bad customer service can benefit a business, and while companies scurry to hide their bad reviews and complaints from customers, others revel in the dishonesty. His mission statement echos, “if a customer costs him money, he tells them where to go.&#. Nexus One Phone Support I love Google.

Customer Service 40

Customer Service Google Social Media Purchasing 40

Service Untitled

JANUARY 31, 2012

We use our smartphones to read bar codes, read blogs and join in on Twitter and Facebook. It was only a matter of time before retailers were able to provide customer service giving consumers a more direct route to resolve problems than either visiting the brick and mortar establishment, on the phone, or in front of the computer.

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Customer Service 2011 Purchasing Twitter 40

Recruit CRM

JUNE 17, 2021

Here are three core pointers of a good job description: Explains the reality of the role Showcases the organisation's culture, and A bit of marketing for the company In short, a job description is used for a variety of reasons— starting from the most obvious, which is recruiting, determining salary ranges, creating job goals, job titles and more.

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Social Media Skills Salary International 52

Stephanie LH Calahan

JULY 1, 2011

Also, a large focus of what we are as a company is about family. I wanted to create a company that allowed its employees to live life with the people they love, not just work at a job so they could feed them. What sets Batchbook apart from all of the other Customer Relationship Management (CRM) tools out there?

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Service Untitled

OCTOBER 28, 2010

Service Untitled The blog about customer service and the customer service experience. Of course, companies use these customer feedback surveys to gain more insight into their brands, but I often wonder how does a company know how I really feel about my shopping experience without asking me to actually describe it?

Customer Service 40

Customer Service Office Depot Purchasing Etiquette 40

The Small Business Blog

APRIL 27, 2010

Business Telephone Systems & Phone Lines For Your Business techdepot.co.uk Forex Robot : Take Your Company Public In Less Than 10 Days? That is why my company, WinWeb.com , have started a regular feature to help small businesses to increase their profile, and even improve their SEO. Thanks for the comment.

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The Small Business Blog

MARCH 21, 2010

Business Telephone Systems & Phone Lines For Your Business techdepot.co.uk Forex Robot : Take Your Company Public In Less Than 10 Days? Make the necessary changes once you know exactly what your customers want. Please enter your real name, not your company, product or services name.

Learning 100

Learning 2007 2008 2006 100

The Small Business Blog

AUGUST 6, 2010

Business Telephone Systems & Phone Lines For Your Business techdepot.co.uk Forex Robot : Take Your Company Public In Less Than 10 Days? Please enter your real name, not your company, product or services name. OnlineOffice: Overview Get the Flash Player to see this player. External Links External Links SynergyOne.co.uk

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The Small Business Blog

JULY 30, 2010

Business Telephone Systems & Phone Lines For Your Business techdepot.co.uk Forex Robot : Take Your Company Public In Less Than 10 Days? Please enter your real name, not your company, product or services name. OnlineOffice: Overview Get the Flash Player to see this player. External Links External Links SynergyOne.co.uk

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The Small Business Blog

JUNE 4, 2010

Business Telephone Systems & Phone Lines For Your Business techdepot.co.uk Forex Robot : Take Your Company Public In Less Than 10 Days? Marcus founded Direct Sitters in March 2009 after always dreaming of running his own company, and seeing a gap in the market for a short-term house sitting service.

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The Small Business Blog

MAY 28, 2010

Business Telephone Systems & Phone Lines For Your Business techdepot.co.uk Forex Robot : Take Your Company Public In Less Than 10 Days? Kat started her own business in 2007, after many years of dreaming about running her own company. Please enter your real name, not your company, product or services name.

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The Small Business Blog

MAY 18, 2010

Business Telephone Systems & Phone Lines For Your Business techdepot.co.uk Forex Robot : Take Your Company Public In Less Than 10 Days? Even if your customer service is second to none misunderstanding and technical faults can still occur, so it is important to consider procedures for dealing with unhappy customers.

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The Small Business Blog

JULY 23, 2010

Business Telephone Systems & Phone Lines For Your Business techdepot.co.uk Forex Robot : Take Your Company Public In Less Than 10 Days? Please enter your real name, not your company, product or services name. OnlineOffice: Overview Get the Flash Player to see this player. External Links External Links SynergyOne.co.uk

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The Small Business Blog

APRIL 22, 2010

Business Telephone Systems & Phone Lines For Your Business techdepot.co.uk Forex Robot : Take Your Company Public In Less Than 10 Days? Companies like Java Social Networking can really give your company a presence online. OnlineOffice: Overview Get the Flash Player to see this player.

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The Small Business Blog

JULY 16, 2010

Business Telephone Systems & Phone Lines For Your Business techdepot.co.uk Forex Robot : Take Your Company Public In Less Than 10 Days? Please enter your real name, not your company, product or services name. OnlineOffice: Overview Get the Flash Player to see this player. External Links External Links SynergyOne.co.uk

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