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Google enters into customer service industry with Trusted Stores Program

Service Untitled

The introduction of the Google Trusted Stores Program may be the foundation for competing with Amazon someday, but it’s interesting to see Google becoming a customer service representative for customers right down to even offering a purchase protection plan when a sale goes awry. So how does the new program work?

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Employee Monitoring: How to (and not to) track employee productivity

BMT Office Administration

Yet, the COVID-19 pandemic of 2020 threw a wrench into this tried and true system for most companies. Beyond that, droves of companies that were inexperienced with remote work were creating monitoring policies for the first time. companies either already using a hybrid approach or planning to incorporate one in the future.

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Getting back to the basics of effective customer service

Service Untitled

No matter how quickly technology continues to dazzle us with innovative ways to contact our customers, understand new products, or strive to make purchasing convenient and quick, satisfied customers and our future relationships with them are what keeps our businesses growing. Customer service includes every department from CEO to delivery.

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Grow Your Business With These Eight Processes Every Business Should Have

Stephanie LH Calahan

  Co-mingling is when your personal and business finances are mixed--either through a bank account or credit cardCompany Description.   Some business owners don't leverage the choices well, while others go out and purchase the latest gadget without a plan for how it fits into the business. 

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New bank fees not conducive to customer satisfaction

Service Untitled

Imagine a student using a debit card making minimum wage; that fee is nearly 70 percent of one hour of work. So will Bank of America relent and reverse the debit card charges or will consumers revert back to the “good old 90′s” when we actually carried cash with us to buy coffee or a new pair of shoes?

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Could You Write a Book in a Month?

Success

Just six months before, I had made a major career change , leaving my position as a marketing director at a publishing company to start my own business and begin a writing career. In my case, my inner editor has company: the iconic works on the shelf that appear to mock me.

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How I Learned to Love Selling (and How You Can Too)

Success

And the limit of any company is the mindset of the leader. I tried selling credit card machines door to door once. I can’t tell you how much of my time used to be spent on customers who purchased a $5 or $10 service and immediately became a squeaky wheel. Doubt starts to reek like old fish after a few days.

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