Service Untitled

JUNE 25, 2012

Read how easily they can be related to the core values of effective customer service: Habit number one calls for us to be proactive or to take the initiative to realize the decisions we make will ultimately determine the course of our businesses. Outstanding customer service calls for everyone to win. photo by: Wootang01.

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Service Untitled

APRIL 22, 2013

With the convenience of online browsing, the possibilities are endless, but how will our online retailers handle customer service? The customer service representative was exceptional and spent the time trying to figure out what replacement cushions would have the best result. And so the shopping begins.

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Service Untitled

JULY 29, 2011

It seems the federal government is making some strong suggestions to companies such as Google, Microsoft and Apple that it’s about time they employ some technology to prevent advertisers from tracking consumer movement across the Web. In other words, why isn’t consumer privacy protected when we power up and go online?

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Service Untitled

JUNE 11, 2012

Critics are saying that Google has entered into the customer service arena which in the past directly contradicts their automated tech abilities and less than stellar customer-centric talents. The Google Trusted Stores Program will rate online stores on their delivery of an overall customer experience.

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Service Untitled

FEBRUARY 8, 2011

Customers are definitely interested in low competitive prices, but if you’re a small to medium company, there’s going to be a problem competing with the large companies, so the focus is going to have to fall on customer service if you’re going to survive. photo credit: rafaeldesigner.

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Service Untitled

NOVEMBER 22, 2011

It seems the company could be shooting itself in the foot when charging more at the mall. All is not lost however on the gracious perks afforded to shoppers by companies bending over backwards to make this a better experience for the “happiest time of the year.” photo credit: kholkute.

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Eco-Office Gals

DECEMBER 10, 2013

The process of making a transaction at a retail store and receiving a thermally printed receipt is so familiar that customers may think it is the only way to get a record of their purchase of products or services. They get crumpled up in pockets, lost on the dresser drawer or glove compartment, or thrown out.

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Service Untitled

FEBRUARY 27, 2012

Power and Associates just released their survey which may or may not parallel big banks versus smaller institutions signing up new business practices, but a 5,000 customer survey results found a deflection rate of one in ten customers leaving large institutions last year because of high fees and lousy customer service.

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Make or Break Moments

SEPTEMBER 3, 2010

My daughter finally made her selections and I retrieve my checkbook only to discover that I can only write the check for up to $40 of the purchase. “It used to be $75 but the bad checks were so much that the company said we can only take checks up to $40.&# The company gets their money and I’m not inconvenienced.

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Service Untitled

FEBRUARY 10, 2011

Out of the top industries which include airlines, banks, cell phone services, credit cards, hotels, insurance firms, internet providers, investment companies, medical insurance, and retailers, consumers ultimately choose good customer service over low prices. So what makes a company really shine?

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Service Untitled

NOVEMBER 8, 2013

No doubt we have all been victims of bad customer service, and no doubt we have left companies and moved on to their competition because the experience, at least in our own eyes for the moment, had been intolerable. Is the service we expect now provided? Please do not hang up.

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Service Untitled

AUGUST 12, 2011

A recent survey conducted by American Express shows Americans demanding better customer service as compared to last year. Statistics showed 70 percent of consumers willing to spend 13 percent more for “WOW&# service as compared to 2010 when only 55 percent of consumers were only willing to spend 9 percent more.

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The Small Business Blog

NOVEMBER 16, 2009

Forex Robot : Take Your Company Public In Less Than 10 Days? Small Business World News Round-up – 2009/11/17 by Stefan Töpfer on Nov 17, 2009 Here is this week’s news round-up for home business, micro business, sole-traders, freelancers, self-employed and any one who is interested in small business news from around the world.

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The Small Business Blog

NOVEMBER 30, 2009

Forex Robot : Take Your Company Public In Less Than 10 Days? Small Business World News Round-up – 2009/12/01 by Stefan Töpfer on Dec 01, 2009 Here is this week’s news round-up for home business, micro business, sole-traders, freelancers, self-employed and any one who is interested in small business news from around the world.

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The Small Business Blog

NOVEMBER 9, 2009

Forex Robot : Take Your Company Public In Less Than 10 Days? Small Business World News Round-up – 2009/11/10 by Stefan Töpfer on Nov 10, 2009 Here is this week’s news round-up for home business, micro business, sole-traders, freelancers, self-employed and any one who is interested in small business news from around the world.

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Service Untitled

JULY 7, 2010

Service Untitled The blog about customer service and the customer service experience. Using the Ritz Carlton and FedEx as models of customer service, changes in American Express service strives to create deeper emotional connections with their customers.

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The Small Business Blog

DECEMBER 14, 2009

Forex Robot : Take Your Company Public In Less Than 10 Days? Small Business World News Round-up – 2009/12/15 by Stefan Töpfer on Dec 15, 2009 Here is this week’s news round-up for home business, micro business, sole-traders, freelancers, self-employed and any one who is interested in small business news from around the world.

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2009 UPS 2007 2008 100

Service Untitled

APRIL 16, 2010

Service Untitled The blog about customer service and the customer service experience. In order to become customer-centric, it is necessary to know the customer and to appreciate what the customer wants and make it easier and better for the customer. At a local.

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The Small Business Blog

NOVEMBER 2, 2009

Forex Robot : Take Your Company Public In Less Than 10 Days? Small Business World News Round-up – 2009/11/03 by Stefan Töpfer on Nov 03, 2009 Here is this week’s news round-up for home business, micro business, sole-traders, freelancers, self-employed and any one who is interested in small business news from around the world.

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Service Untitled

OCTOBER 15, 2010

Service Untitled The blog about customer service and the customer service experience. I have noticed similar introductory campaigns for cellphone companies, cable companies, credit card balance transfers, and even local department stores. This isn’t just an isolated case either.

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Service Untitled

AUGUST 6, 2009

Service Untitled The blog about customer service and the customer service experience. The experience started off by me pulling up to the drive-through. This happens one more time before I give up and just pull up to the first window. I asked if they had hot chocolate. I’m done with them.

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Practically Perfect PA

NOVEMBER 25, 2014

The weather was terrible and we ended up having to cancel practically all of our meetings and slowly make our way back to the office (via the dreaded tube). My Executive was not impressed and so the very next day I signed up to a corporate taxi service – GetTaxi! The account can be managed online via www.gettaxi.co.uk.

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Service Untitled

AUGUST 24, 2010

Service Untitled The blog about customer service and the customer service experience. Examples of perks awarded for poor customer service can include coupons, discounts, free upgrades, travel miles, free hotel accommodations, movie tickets, and the list goes on.

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Small Business CEO

NOVEMBER 14, 2011

The list of exciting decisions truly never seems to stop; however there are plenty of boring and mundane decisions a business owner has to take into consideration – which HR software to choose; which email marketing software to choose; employee background check hassles, and finally, choosing customer relationship management (CRM) software.

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Service Untitled

MARCH 2, 2010

Service Untitled The blog about customer service and the customer service experience. Nearly every bank offers full services including checking, savings, loans, certificates of deposits, credit cards, brokerage services, etc. We’ve all heard the saying “it starts at the top.”.

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LEADERASSISTANT.COM

OCTOBER 29, 2023

Nicole Grinnell took the idea of being a virtual assistant and turned it into a multimillion dollar company. ezCater’s simple-to-use platform provides a network of over 100,000 restaurants nationwide, business-grade reliability, food spend management tools, and 24/7 support from their highly trained customer service team.

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Service Untitled

APRIL 28, 2009

Service Untitled The blog about customer service and the customer service experience. The idea is that the companies can power some of their service with their customer communities. They might take you up on it.) You should offer some of your best volunteers jobs, though.

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Service Untitled

MARCH 15, 2010

Service Untitled The blog about customer service and the customer service experience. Jet Blue delivers service differently than most low-cost carriers. If a customer is involuntarily denied boarding because of a Jet Blue overbooking, the company claims to reimburse a passenger $1,000.

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Service Untitled

SEPTEMBER 22, 2010

Service Untitled The blog about customer service and the customer service experience. In this part of the interview, we talk about how customer service ties in with the different types of American Express cards and how American Express approaches the important topics of empowerment and taking ownership of issues.

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Small Business CEO

SEPTEMBER 6, 2013

If you aren’t careful, you’ll really end up paying for it later. . Avoid “free” products that need your credit card information to get. If a site is advertising these companies, it should mean they have good reviews with each company. Those are a recipe for disaster.

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Service Untitled

AUGUST 30, 2010

Service Untitled The blog about customer service and the customer service experience. She started her company a few years ago when she decided she no longer wanted to be a banker, and in the back room of her home and a two-car garage to warehouse merchandise, her business has grown by leaps and bounds.

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Service Untitled

OCTOBER 7, 2010

Service Untitled The blog about customer service and the customer service experience. After 23 years here, our competition cannot replicate the level of service we provide, customer service is part of our DNAnswer: We hire for it, we train for it, we reinvest in our people through constant upskilling.

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Service Untitled

AUGUST 26, 2010

Service Untitled The blog about customer service and the customer service experience. This was an interview I was excited a lot about because I’ve written about American Express a number of times and in pretty much any customer satisfaction or customer service ranking, American Express makes the list.

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Small Business CEO

JULY 1, 2013

Positive reviews from sites such as Yelp, Foursquare and especially Google Places (aka Google Plus Local) not only further boost your search engine rankings, they also provide customers with the confidence they need to get out their credit cards. No company will have 100% positive reviews 100% of the time.

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Stephanie LH Calahan

APRIL 27, 2011

  Co-mingling is when your personal and business finances are mixed--either through a bank account or credit card.    In addition, a strong financial process will ensure that you have the ability to know if you are profitable and which services/products to continue or stop.  Company Description.

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Service Untitled

SEPTEMBER 3, 2010

Service Untitled The blog about customer service and the customer service experience. Are the customer care professionals who work with Centurion card members hired for that position or do they need a certain amount of years’ experience before they can move up to a role like that?

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Small Business CEO

JANUARY 25, 2010

So you benchmark your company against others in your industry. Your customers, whether they are consumers or businesses, rarely measure you against others in your industry. When you pay your doctor bill, do you compare that process against other doctors, or do you think about being able to pay your credit card bill online?

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