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Saying “Bon Voyage” to Your Customers

Service Untitled

The customer went out of her way to tell us that the rep was courteous, efficient, handled her cancellation cheerfully, and even went above and beyond to help the customer download critical information out of our system and get a refund for the unused balance on her account! Insuring the 1.2

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Enhancing Workforce Performance Through Reliable Mobility Usage

Small Business CEO

Since users are available through mobile for multiple hours (if not 24/7) on a day-to-day basis, opportunities to reach relevant customers are also increased. This is also why businesses can rely on mobile-friendly service features to gain a competitive edge against peers. Better customer service.

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How We Pulled Off a Huge Event Through Outsourcing

Productivityist

Clarissa is the co-founder of Startup Safary, a Berlin-based company that creates new event formats and builds the technology to run them. For this “day of open doors” for the startup industry, we cooperated with over 100 companies in over 80 locations all over Berlin and around 700 participants from all over the world.

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How Do You Know When Your Customers Are Starting to Stray?

Service Untitled

With twenty-plus years working in a variety of contact center roles, Larry now heads up the award winning Customer Support team at Constant Contact, the leader in online marketing tools for small businesses. Simple ways to survey customers Rarely will our customers confide in us. Share your thoughts!