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A Story of Inspiration for all Administrative Professionals

Office Dynamics

Gillie attended my World Class Assistant certification and designation course in Las Vegas many years ago. During our World Class Assistant course, I teach the importance of a Career Portfolio. During the class, I allow time for attendees to create the first hard copy draft of their portfolio. The Gillie Watson Story.

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Interview with Rob Siefker of Zappos – Part 4 of 4

Service Untitled

This is the fourth and final part of my interview with Rob Siefker, the Director of the Customer Loyatly Team at Zappos. You can read part one of the interview here , part two here , and part three here. They teach communication classes and finance classes and cultural related classes. Rob: Exactly. Not right now.

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Guest Post: Ritz-Carlton Customer Service Secrets

Service Untitled

She heads up the company’s executive training program, The Ritz-Carlton Leadership Center. Here is what she had to say: The answers in this article have been modified from the original transcript of Diana Oreck’s interview with Software Advice. And the way we teach it is through a class called “radar on, antenna up.”

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Service Untitled» Blog Archive » White Glove Service in 4 Steps

Service Untitled

I also associate white glove service with class, grace, and politeness as well. To provide white glove service, you need to make sure that: Employees are well dressed. Looking the part is important if you’re concerned with white glove services.

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Service Untitled» Blog Archive » Working on customer service skills

Service Untitled

Home About Service Untitled Subscribe for Free Consulting Contact Archives Working on customer service skills Cheryl August 05, 2010 Customer Service Experience , Hiring & Training , Little Things, Big Differences No Comments When a customer service representative delivers great customer service, there is less stress and less hassle.

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Service Untitled» Blog Archive » Use concierge mindset for.

Service Untitled

Of course, the initial recruitment and interview of potential candidates is of prime importance, so know what specific personnel requirements are needed, and structure hiring decisions based on attitude, proficiency, and enthusiasm. The client had very long hair; the foils were almost all applied, and her cell phone rang.

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Service Untitled» Blog Archive » Airlines customer satisfaction.

Service Untitled

How will the polls rate Continental’s in-flight free food service being phased out next year if we fly economy class? Indeed security lines are now less crowded, but haven’t passengers learned how to go through security lines; we pull out our laptops, don’t pack liquids, use plastic bags for allowed toiletries, etc.?