LEADERASSISTANT.COM

DECEMBER 24, 2023

Maria Smith worked as a sales leader for Fortune 500 companies across three different industries, and now she helps leaders, employees, and organizations understand the science and benefits of goal-setting.

Goals 74

Goals 2004 Restaurants Equipment 74

LEADERASSISTANT.COM

MARCH 12, 2023

She has been an EA and thought partner since 2009 and currently works at Cedar, a health-tech company, where she manages the Executive Support Team and is the Executive Assistant to the Head of Product. She began her career at a non-profit organization and has since worked for both large public companies and small private companies.

Management 98

Management 2009 Restaurants Customer Service 98

LEADERASSISTANT.COM

NOVEMBER 19, 2023

Jared is also a TED speaker, 3x award-winning author, and USA Today’s “Most Connected Millennial” who has helped organize hundreds of events for over 30,000 attendees. Jared Kleinert is the Founder/CEO of Offsite.

2015 78

2015 Networking 2013 Restaurants 78

LEADERASSISTANT.COM

JANUARY 28, 2024

With a deep respect for the role of Executive Assistants, Ellen also partners with organizations and executives to design robust career pathways that foster growth and development in this vital profession. At the heart of Ellen’s work is a commitment to personal development, integrity, and authenticity.

Restaurants 75

Restaurants Customer Service Budget Training 75

LEADERASSISTANT.COM

AUGUST 13, 2023

She’s co-founded multiple companies and also has experience as an executive assistant and operations manager. She co-founded her first ‘real’ company when she was 16 and participated in the sale of that company when she was 19. Eryn Anitavi has been an entrepreneur since the young age of 10.

Management 82

Management Restaurants Customer Service Budget 82

LEADERASSISTANT.COM

JUNE 4, 2023

Chynna is the founder of Matriarch Made Development, a consulting firm that helps organizations develop administrative teams. ezCater’s simple-to-use platform provides a network of over 100,000 restaurants nationwide, business-grade reliability, food spend management tools, and 24/7 support from their highly trained customer service team.

Restaurants 92

Restaurants Travel Customer Service Stress 92

LEADERASSISTANT.COM

APRIL 30, 2023

The company has grown organically to a team of 24 employees. ezCater’s simple-to-use platform provides a network of over 100,000 restaurants nationwide, business-grade reliability, food spend management tools, and 24/7 support from their highly trained customer service team.

Agencies 78

Agencies Interviewing Restaurants Customer Service 78

LEADERASSISTANT.COM

APRIL 9, 2023

Hallie serves as Chief of Staff to the Founder and CEO of Adam Hergenrother Companies. Hallie also provides strategic counsel to key leaders within the organization and leads special projects focused on the growth of the organization. Hallie Warner was my guest on episode 17 and I’m super excited to have her back on the show!

Restaurants 81

Restaurants Customer Service Budget Interviewing 81

LEADERASSISTANT.COM

JULY 30, 2023

In this episode, Yolanda talks about changing how the world sees assistants, helping executives and other team members understand the significance of what an EA brings to an organization, and what makes an assistant a leader. LEADERSHIP QUOTE It always seems impossible until it’s done. –

Mentoring 84

Mentoring Training Networking Restaurants 84

LEADERASSISTANT.COM

MARCH 19, 2023

Her passion lies in communication and how it can shape a company from the top down. Her passion lies in communication and how it can shape a company from the top down. Jessica McBride has over 10 years of experience in supporting executives.

2021 86

2021 Restaurants Customer Service Budget 86

LEADERASSISTANT.COM

JUNE 18, 2023

Janice Parker is a career executive assistant who is passionate about helping mission-focused founders and CEOs maximize their productivity and efficiency as they scale their companies. LEADERSHIP QUOTE If you don’t like something, change it. If you can’t change it, change your attitude.

2019 77

2019 Restaurants 2020 Customer Service 77

Service Untitled

JANUARY 25, 2012

Most customers who feel they have been the recipients of poor customer service will never vocalize their feelings to a particular organization. So what are some of the more obvious signs of poor customer service that silently drive customers away? Floor personnel are talking on their cell phones.

Customer Service 40

Customer Service Budget Training Phones 40

Service Untitled

AUGUST 21, 2012

After all, the economy was booming and a realtor could scarcely keep any home inventory available for new buyers, and so the prices kept climbing while customers lined up at the cash registers. Home Depot scored an overall ranking of 95.81 – ranking number 30 out of 553 companies that have a Customer Service Scoreboard rating.

Customer Service 40

Customer Service UPS Training Budget 40

Service Untitled

MARCH 30, 2011

The front line employees are often the representatives who will have to make decisions when it comes to customer complaints, customer questions, and overall customer satisfaction. The art of customer service stretches well beyond the product, the prices, and the reliability of an organization.

Customer Service 40

Customer Service Purchasing Training Budget 40

On The Job

SEPTEMBER 18, 2017

According to an Aon Hewitt survey of 1,062 companies, an average of 12.5% Further, some companies are going to raise the bar for high performance, with 15% of organizations say they will set higher targets for bonuses and incentive pay. of payroll is targeted for incentive and bonus pay in 2018. Solve a problem.

Payroll 114

Payroll 2018 Customer Service Budget 114

Success

JUNE 20, 2023

You’ll find that they all had one quality in common: They were all described as being “extremely well organized.” However, the self-discipline of organizing your work and focusing on your highest-value tasks is the starting point of getting your time under control and lowering your stress levels. Then, move onto marketing campaigns.

Management 306

Management Goals Learning Email 306

LEADERASSISTANT.COM

MAY 28, 2023

She is a good communicator, takes the initiative and has exceptional organization skills. Based near Paris, Jennifer now works with multilingual coaches, consultants and entrepreneurs providing a wide variety of services to support their businesses.

2016 85

2016 Restaurants Customer Service Budget 85

Service Untitled

APRIL 21, 2011

Of course, depending on your budget, the experience could have ranged from modest to extravagant, but I’m betting that nearly everyone can remember that particular feeling of euphoria. It was beyond just satisfied; you as a customer were particularly delighted. It is, however what a customer really searches for when shopping.

Customer Service 40

Customer Service Budget Purchasing Skills 40

Service Untitled

NOVEMBER 10, 2011

Shoppers will be looking for the best prices, discounts, free shipping, coupons, and blowout sales, however organizations that match the atmosphere with the merchandise will find an increase in buyers and an increase in sales. photo credit: Zürich Film Office.

Customer Service 40

Customer Service UPS Holidays Gifts 40

Allwork

AUGUST 14, 2023

When I started Jahani & Associates, it was really driven by the need of small and medium sized companies for bulge bracket advice. We’ve used technology to provide customer service. And I run a remote company. The fees just won’t support it. And so we’ve used technology a lot. Not much difference.

Management 186

Management AT&T Equipment Environment 186

Success

FEBRUARY 15, 2022

Jean Accius is Senior Vice President at AARP, the nation’s largest nonprofit, nonpartisan organization dedicated to empowering Americans 50 and older to choose how they want to live as they age. That was when she started to build her business, organically, with the power of social media. Jean Accius. Senior Vice President.

Mentoring 312

Mentoring International 2021 Social Media 312

Customers Rock!

MAY 5, 2011

It is not a social media book (more on that in The Story below), but social media is woven throughout the book (as it should be woven throughout a company’s marketing and customer service strategies). It is also not a customer service book (but that is an important tenet). But customer service is not enough.

Customer Service 100

Customer Service Social Media AT&T Interviewing 100

Admin Awards

FEBRUARY 2, 2023

I started my career at the database marketing company Epsilon, then went to work in sales for Royal Caribbean Cruise Lines before going to D Magazine to help launch DCEO Magazine, which is where I realized my passion for business and entrepreneurship that eventually led to the Admin Awards.

Interviewing 52

Interviewing Administrative Professionals Medical 2012 52

BMT Office Administration

DECEMBER 5, 2022

Out of all the platforms out there, ClickUp and Trello are two of the most popular choices for both small and large companies. Trello was first imagined in 2011 as a list-making and collaboration tool by the New York software company, Glitch. A client portal for customer relationship management (CRM). Budget management.

Project Management 64

Project Management Management Calendars Budget 64

Recruit CRM

JANUARY 10, 2022

Recruitment Marketing Tools Recruiters use marketing tools for advertising jobs, engaging with candidates, and driving interest in the company. They usually don't have the same visibility in the recruitment space as well-known, established companies. Is it in line with your budget? Download now. Will it require maintenance?

Cover Letter 68

Cover Letter Interviewing Social Media Phones 68

LEADERASSISTANT.COM

NOVEMBER 26, 2023

. ––– THE LEADER ASSISTANT PODCAST IS PRESENTED BY EZCATER ezCater is the nation’s most trusted provider of corporate food solutions — the best way for companies to order food for daily employee lunches, meetings, and events of any size or budget. Unless your company has a policy requiring you to delete emails, archive them.

Email 66

Email Management Confidence Policies 66

Eco-Office Gals

DECEMBER 23, 2012

The end of 2012 is looming on the horizon, which means it’s once again time to buy new calendars, reset the budget, and start thinking about your business strategy for the coming year. Many feature products that are recycled, organic, sustainable, and even biodegradable. Customer service. Promotional products.

2013 100

2013 Promotion 2012 Calendars 100

Customers Rock!

AUGUST 28, 2010

Many companies spend a lot of time and money on attracting new customers to their product or service. Much of the marketing budget is spent on mass approaches such as advertising and direct mail. How well is your organization doing in its communications with your customers? Customer apologies, where needed.

Customer Service 100

Customer Service Budget Purchasing Management 100

Service Untitled

JANUARY 22, 2013

For many of us the ultimate in business growth and success is repeat business, because these are the very loyal customers who will not only return for another service or purchase, but these are the very same people who will tell others why they have chosen us and advise them to follow our successful paths.

Customer Service 40

Customer Service Purchasing Salary Training 40

Service Untitled

NOVEMBER 18, 2011

There’s more to building a business than advertising, yet how many organizations spend more of their budgets on marketing and attracting new customers, while neglecting the importance of maintaining current customers and making sure their needs have been met? Make the correction and do it immediately.

Customer Service 40

Customer Service Budget Training 40

Jen Lawrence

MARCH 25, 2019

Years ago, I was working myself to insanity because I felt an overpowering sensation of indebtedness to my job and an unwavering commitment to an unscalable definition of good customer service. Good customer service meant dealing with every single task with a sense of accessibility and urgency. This isn’t urgent!”

Customer Service 69

Customer Service AT&T Assertiveness Social Media 69

Service Untitled

JUNE 14, 2011

So why are so many people so dissatisfied with customer service ? Jack Abelson, a retail industry consultant called customer service “abominable.&# He contends that American business has lost focus on the appreciation and the value of the customer, and excellent customer service is “a profit producer.&#

Customer Service 40

Customer Service Phones Budget 2009 40

Energage

SEPTEMBER 4, 2017

After much debate about the merits of employee engagement, even the most critical executives will now admit employee engagement is a tremendous asset to an organization – perhaps even a strategic advantage. Despite agreement on the business impact, executive teams continue to struggle with building up these critical areas of the organization.

2017 58

2017 Customer Service Training Skills 58

Service Untitled

SEPTEMBER 8, 2010

Service Untitled The blog about customer service and the customer service experience. Mix into the brewing storm, inefficient systems, inflexible bureaucracy, and lack of intercommunication; rumors fly, and you now have unengaged employees who become very expensive for any company.

Customer Service 40

Customer Service Self Esteem Suppliers Payroll 40

Service Untitled

FEBRUARY 17, 2010

Service Untitled The blog about customer service and the customer service experience. Home About Service Untitled Subscribe for Free Consulting Contact Archives Are you meeting your customers’ service expectations? Service expectations are going to vary from company to company.

Customer Service 40

Customer Service Etiquette 2010 Social Media 40

Jen Lawrence

MARCH 25, 2019

Years ago, I was working myself to insanity because I felt an overpowering sensation of indebtedness to my job and an unwavering commitment to an unscalable definition of good customer service. Good customer service meant dealing with every single task with a sense of accessibility and urgency. This isn’t urgent!”

Customer Service 40

Customer Service AT&T Assertiveness Social Media 40

Service Untitled

JUNE 15, 2010

Service Untitled The blog about customer service and the customer service experience. Employees recommend us to prospective customers; they are commonly at the front lines, and the success of most organizations are based on employee loyalty and dedication.

Customer Service 40

Customer Service 2010 Etiquette Policies 40