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A New Book Explores How Embracing Uncertainty Helps You Develop a Growth Mindset

Success

As Carse argues, “To be prepared against surprise is to be trained. Zach Klein, co-founder of Vimeo, recalls learning this lesson the hard way. “In Hornik learned to play the game differently while attending Harvard Law School. Hornik went on to earn high marks and become editor of the Harvard Law Review.

2022 291
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Ep 270: Debbie Pringle on Launching a Learning Group for Assistants

LEADERASSISTANT.COM

In this episode, Debbie talks about launching an administrative professionals learning group, as well as what it’s like to work at a Fire Department. THE LEADER ASSISTANT BOOK Download the first 3 chapters of The Leader Assistant: Four Pillars of Game-Changing Assistant for FREE here or buy it on Amazon and listen to the audiobook on Audible.

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Ep 265: Wesley Tran on Seeking Learning Opportunities as an Assistant

LEADERASSISTANT.COM

Visit leaderassistant.com/nova to learn more and secure your spot! ––– THE LEADER ASSISTANT PREMIUM MEMBERSHIP To learn more about how you can join growth-minded Leader Assistants, check out our Leader Assistant Premium Membership for ongoing training, coaching, and community.

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7 Customer Service Books to Help You Level Up Your Business

Success

To help you get a handle on things, we’ve created categories for the seven best customer service books in print today. His book guides you step by step through his proven formula to build your own customer-focused team. Each step of the way, you learn to improve overall user experience, lower costs and retain your clients.

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Leveraging Procedures for Effective Training and Onboarding

All Things Admin

If you don’t have procedures in place, one approach to onboarding involves having the new hire document the procedures as they learn. This method serves a dual purpose: it ensures that your procedures are up-to-date and allows the new employee to reinforce their learning through the act of documentation.

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Tips For Assistants – Reflection & Review (Liz Style)

My EA Career

Facing up to that was part of my reflection and review process. I understand if you’d rather close the book on 2023 and march into 2024 with no preparations or prescriptions. I’m calling it R&R Liz Style, Reflection & Review Liz Style and there’s three things you need to do. There were good reasons for that.

2024 52
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Ep 269: Beth Portesi – Lead Executive Assistant at Fivetran

LEADERASSISTANT.COM

Visit leaderassistant.com/nova to learn more and secure your spot! ––– THE LEADER ASSISTANT PREMIUM MEMBERSHIP To learn more about how you can join growth-minded Leader Assistants, check out our Leader Assistant Premium Membership for ongoing training, coaching, and community.