Service Untitled
JUNE 8, 2010
The book emphasizes that satisfying customers is not complicated. Three questions pertaining to customer service became staples: How satisfied were you? Bottomline: The book clearly explains starting and managing a company with practical and useful advice aimed towards customer service and employee satisfaction.
On The Job
SEPTEMBER 13, 2010
Helpful information and advice from Americas favorite workplace columnist About Anita Blog Books Syndicated Column Interviews Career Links Contact Monday, September 13, 2010 Is it Time to Break Out of Your Workplace Clique? If youd rather staple your own thumb to your tongue rather than attend an office party, its going to be noticed.
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Make or Break Moments
MAY 7, 2010
Yours truly has a chapter in this book as well as in the Age of Conversation 2. With Drew McLellan and Gavin Heaton still firmly at the helm, the third book in the Age of Conversation series has become a veritable “who’s who” of the world’s leading marketing bloggers. And this book provides you with 171 lessons in this new art”.
Laughing all the Way to Work
JUNE 23, 2009
I was in back-to-back Committee meetings and I decided to use two different colours of folders, a blue one for the Committee members, with an attendance sheet stapled to the inside cover for my purposes, along with their meeting packages, and a red one for the Chair with everything the Chair was going to need. Excellent material!
Service Untitled
SEPTEMBER 15, 2009
We live in America I shouldn’t have to press anything for our language 2) English as a second language / culture call centers (India, Phillipines, etc…) 3) Agents disconnecting you intentionally and hoping you won’t call HQ with their name 4) Poorly trained people trying to fix your problem over the phone (Verizon FIOS is horrible (..)
Productivityist
APRIL 24, 2017
She’s the host and producer of The Pursuit , a talk show and podcast where she interviews influencers and the who’s who of business. What Kelsey perceives as the “value-added experience” by interviewing people live, and why she prefers to go to the where the guests are (14:14).
Men With Pens
MARCH 8, 2010
I maintain this password book (let’s say passbook) religiously and store online and offline (don’t even think about stealing or hacking it, it is protected quite strongly), not only because it will help me to recall whenever and wherever needed but also because I have thought about “what happens when I die&#.
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