Service Untitled

JUNE 8, 2010

The book emphasizes that satisfying customers is not complicated. Three questions pertaining to customer service became staples: How satisfied were you? Bottomline: The book clearly explains starting and managing a company with practical and useful advice aimed towards customer service and employee satisfaction.

Customer Service 40

Customer Service Staples Etiquette 2010 40

Make or Break Moments

MAY 7, 2010

Yours truly has a chapter in this book as well as in the Age of Conversation 2. With Drew McLellan and Gavin Heaton still firmly at the helm, the third book in the Age of Conversation series has become a veritable “who’s who” of the world’s leading marketing bloggers. And this book provides you with 171 lessons in this new art”.

Social Media 100

Social Media Customer Service 2009 2008 100

Service Untitled

SEPTEMBER 15, 2009

We live in America I shouldn’t have to press anything for our language 2) English as a second language / culture call centers (India, Phillipines, etc…) 3) Agents disconnecting you intentionally and hoping you won’t call HQ with their name 4) Poorly trained people trying to fix your problem over the phone (Verizon FIOS is horrible (..)

Customer Service 40

Customer Service Verizon Staples Phones 40

Productivityist

APRIL 24, 2017

She’s the host and producer of The Pursuit , a talk show and podcast where she interviews influencers and the who’s who of business. What Kelsey perceives as the “value-added experience” by interviewing people live, and why she prefers to go to the where the guests are (14:14).

Staples 41

Staples Interviewing Equipment Goals 41

Men With Pens

MARCH 8, 2010

There’s a site called LegacyLocker that I reviewed some time back that aims to help people solve this problem by collecting that information and having them designate two people who could have access to it. The 2¢ Staple and other stories Reply Vanessa ( @notesovercoffee ) March 9, 2010 at 1:56 pm Wow. Voodoo, I tell you.

2010 40

2010 AT&T Email Staples 40