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7 Customer Service Books to Help You Level Up Your Business

Success

Client relations might mean taking traditional service calls, but it also means automated customer relationship management. To help you get a handle on things, we’ve created categories for the seven best customer service books in print today. Customer Relationship Management: Concepts and Technologies (4th Edition).

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Tips for Managing Politics In the Workplace During Election Season

Success

If the thought of enduring another presidential election while managing politics in the workplace has you agitated, you aren’t alone. John Truong, managing director and attorney at Alliance Compensation & Litigation Lawyers, says his firm takes this approach. “We Account for employee distractions. Today is a good time to start.

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How to create an assistant handbook

Practically Perfect PA

On March 26 th I joined some of the PA community’s most motivated and inspiring representatives at the annual Assist conference, speaking in a case study slot on “Future proofing your career” One of the best ways to add value, progress, and drive change is by creating a handbook for assistants at your company.

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Can We Beat The Great Gloom? It’s Going To Take A Lot More Than Cushy Office Perks

Allwork

Rewiring Management Let’s be frank here. In my book The Open Culture Handbook , I argue that the most effective leaders are those who fully understand the moment in which they lead. No on-site spa or fancy gym or 4-star restaurant will address these human issues. None of them can hide the gloom.

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Dale Carnegie and His Quest to Win Friends and Influence People

Success

When Dale Carnegie put those simple principles, among others, in a book called How to Win Friends and Influence People , he not only became a guru to millions of people the world over, he made publishing history. Since its first publication in 1936, the best-selling book has sold more than 15 million copies and is still popular today.

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41 Ways to Improve Yourself in Just 10 Minutes

Success

Activities available on the app include improving gratitude, overcoming harmful thinking patterns and learning to manage stress. Check out Project Gutenberg for a list of free classic e-books. Start a life handbook. Join an online book community such as LitLovers.com or Litsy and find recommendations at WhatShouldIReadNext.com.

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Top 5 Tips for Writing a Staff Handbook

The Small Business Blog

WinWeb – Your Office Online Simply the best way to manage your small business! Top 5 Tips for Writing a Staff Handbook by Stefan Töpfer on Mar 08, 2010 The top 5 tips weekly post is always full of hints and tips for small, home & micro business owners. External Links External Links SynergyOne.co.uk Sponsors Advertise Here?

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