article thumbnail

7 Customer Service Books to Help You Level Up Your Business

Success

To help you get a handle on things, we’ve created categories for the seven best customer service books in print today. The Service Culture Handbook: A Step-by-Step Guide to Getting Your Employees Obsessed with Customer Service. His book guides you step by step through his proven formula to build your own customer-focused team.

article thumbnail

Book Review: The Encore Career Handbook

Small Business Labs

  The Encore Career Handbook , by Marci Alboher, is a great resource for helping with that planning.   The goal of the book is to provide these folks a guide on how to find an encore career that combines personal meaning with a social purpose - and also provides a paycheck.   The book achieves this goal.

Insiders

Sign Up for our Newsletter

This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.

article thumbnail

How to create an assistant handbook

Practically Perfect PA

On March 26 th I joined some of the PA community’s most motivated and inspiring representatives at the annual Assist conference, speaking in a case study slot on “Future proofing your career” One of the best ways to add value, progress, and drive change is by creating a handbook for assistants at your company.

Travel 100
article thumbnail

Episode 451: Mike Rohde talks about the 10th Anniversary of “The Sketchnote Handbook”

Productivityist

This one is extra special because it’s the 10th anniversary of the Sketchnote Handbook! Mike Rohde is a designer, teacher, and author of The Sketchnote Handbook and The Sketchnote Workbook , co-creator of The Sketchnote Ideabook , founder of Sketchnote Army , and Illustrator of REWORK, REMOTE, and The $100 Startup. See you later.

Twitter 52
article thumbnail

Book Review: Complete Office Handbook

Laughing all the Way to Work

This is a handy office reference book that would be a valuable resource for any administrative assistant, particularly those just entering the workplace. Tags: book review professional assistant IAAP complete office handbook Administrative Assistant.

IAAP 100
article thumbnail

Can We Beat The Great Gloom? It’s Going To Take A Lot More Than Cushy Office Perks

Allwork

In my book The Open Culture Handbook , I argue that the most effective leaders are those who fully understand the moment in which they lead. No on-site spa or fancy gym or 4-star restaurant will address these human issues. None of them can hide the gloom. Rewiring Management Let’s be frank here.

Clothes 287
article thumbnail

The Side Hustler’s Handbook

Success

The Side Hustler’s Handbook Avoid the Side Hustler’s Paradoxes 8 Side Hustles You Haven’t Heard 1,000 Other People Doing You Can Start Today! The Side Hustler’s Handbook. Another example: You are a marketing leader for a national company and you just sold a book on the side. Side Hustle Table of Contents. Photo by Shutterstock.

Equipment 279