Service Untitled

JUNE 8, 2010

The book emphasizes that satisfying customers is not complicated. Three questions pertaining to customer service became staples: How satisfied were you? Included in the training were steps to turn angry customers around. The book provides practical information for customer service employees. We’ll Pick You Up.&#

Customer Service 40

Customer Service Staples Etiquette 2010 40

Stephanie LH Calahan

MARCH 25, 2011

Thanks to Peter Coombs of FRONTLINE Training & Consulting. Booking Notebook. Staple the cards into a little notebook, one card per page. Those that become personal friends, service providers, or consultants may simply be transferred to your personal address book. The business cards? Business Card Cache.

Business Cards 100

Business Cards Networking ASAP Etiquette 100

Laughing all the Way to Work

JUNE 23, 2009

I was in back-to-back Committee meetings and I decided to use two different colours of folders, a blue one for the Committee members, with an attendance sheet stapled to the inside cover for my purposes, along with their meeting packages, and a red one for the Chair with everything the Chair was going to need. Excellent material!

Time Zones 100

Time Zones IAAP Staples Meeting Minutes 100

Service Untitled

SEPTEMBER 15, 2009

Training representatives and putting processes in place to avoid blind transfers is not rocket science, but a majority of companies still do blind transfers more often than not. The four examples above are good examples of broad categories of customer service frustrations.

Customer Service 40

Customer Service Verizon Staples Phones 40