Service Untitled
JUNE 8, 2010
The book emphasizes that satisfying customers is not complicated. Three questions pertaining to customer service became staples: How satisfied were you? Bottomline: The book clearly explains starting and managing a company with practical and useful advice aimed towards customer service and employee satisfaction.
Stephanie LH Calahan
MARCH 25, 2011
Booking Notebook. Staple the cards into a little notebook, one card per page. Those that become personal friends, service providers, or consultants may simply be transferred to your personal address book. When I entered every card into Outlook, I ended up with an address book full of strangers. Great system that works!
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Laughing all the Way to Work
JUNE 23, 2009
I was in back-to-back Committee meetings and I decided to use two different colours of folders, a blue one for the Committee members, with an attendance sheet stapled to the inside cover for my purposes, along with their meeting packages, and a red one for the Chair with everything the Chair was going to need. Excellent material!
Service Untitled
SEPTEMBER 15, 2009
We live in America I shouldn’t have to press anything for our language 2) English as a second language / culture call centers (India, Phillipines, etc…) 3) Agents disconnecting you intentionally and hoping you won’t call HQ with their name 4) Poorly trained people trying to fix your problem over the phone (Verizon FIOS is horrible (..)
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