Office Dynamics

JUNE 4, 2014

Remember your etiquette in all settings is vital, even when they are “virtual” settings! Respect your address book and their time. Don’t forward items to everyone in your address book. Social Networking Tips. Do your homework and learn to use social networking to your professional advantage. Joan Burge.

Networking 100

Networking Social Media Etiquette Facebook 100

Office Dynamics

JUNE 4, 2014

Remember your etiquette in all settings is vital, even when they are “virtual” settings! Respect your address book and their time. Don’t forward items to everyone in your address book. Social Networking Tips. Do your homework and learn to use social networking to your professional advantage. Joan Burge.

Networking 100

Networking Social Media Etiquette Facebook 100

Laughing all the Way to Work

JANUARY 19, 2009

.© Copyright Patricia Robb 2010 19 January, 2009 Training On-line Recently someone asked me a question about training on-line so I thought I would share the answer in a post. I use a place based in Toronto, Canada called Last Minute Training. I finally had a chance to sit down and read your book over the holiday.

Training 100

Training Time Zones IAAP Meeting Minutes 100

Office Dynamics

DECEMBER 15, 2014

We’re offering our book, Who Took My Pen … Again? You might be wondering why we chose this book and not one of Joan’s first books, such as Become An Inner Circle Assistant or Underneath It All. This book comes from a very special place. Why Who Took My Pen? Purchase price: $1,495. Total Value: $1,960.

Gifts 100

Gifts 2014 Collaborate 2015 100

Office Dynamics

JULY 21, 2016

In this month’s webinar, administrative training expert Joan Burge is revealing the solution—a brand new way to ease the burden on you and ensure your executive is happy. Its all-in-one planner is the fastest, easiest, and smartest way to manage individual profiles and preferences and create custom end-to-end itineraries. Absolutely.

Travel 100

Travel Administrative Professionals Agencies International 100

Office Dynamics

JULY 9, 2014

Her books, website, podcast and tweets are worth keeping close by. PatriciaRossi Etiquette Expert, Author EVERYDAY ETIQUETTE, Professional Speaker,NBC Daytime’s National Manners Correspondent,Kindness not Formality,Relationships not Rules. Entrepreneur. Founder of the Quick and Dirty Tips network.

Twitter 100

Twitter Administrative Professionals Etiquette IAAP 100

Allwork

NOVEMBER 6, 2023

So it’s larger companies, more 100 employees where they’re fitting out and managing that whole space themselves. And you can go from anything from an hour booking a meeting room to usually about three years contract horizon there. That’s the big one there with the flexible office sector.

AT&T 248

AT&T Environment Travel Restaurants 248

Laughing all the Way to Work

OCTOBER 4, 2009

.© Copyright Patricia Robb 2010 4 October, 2009 Confessions of a Micro-Manager Who would want to work for a micro-manager? Here are some reasons I think managers can get possessive: Im not sure I can trust you. A manager has to have confidence that you know how to do your job. I never wanted to be a manager.

Management 100

Management Time Zones IAAP International 100

Service Untitled

OCTOBER 11, 2010

The recurring theme in the book centers around the Golden Rule; if you treat people well and the way you would like to be treated, they will do the same. Sharp begins the book with his personal story. Every morning service, quality, and culture brand are set forward by the guest relations manager.

Customer Service 40

Customer Service Travel Training Etiquette 40

BioTeams

JUNE 30, 2020

Personally, I never logged into Zoom prior to the global pandemic as my user adoption trajectory favours platforms that unify productivity apps within collaboration, communication and project management tools like Slack, Microsoft Teams and JIRA CORE. About Max Bhanabhai. Max collaborates on Bioteams with Ken Thompson (The Bumble Bee).

Agenda 69

Agenda Collaborate 2020 Etiquette 69

Laughing all the Way to Work

AUGUST 29, 2009

© Copyright Patricia Robb 2010 29 August, 2009 Managing your Bosss Inbox Nowadays our bosses are busy almost 24/7 and in order to cope they need our help managing their e-mail account. Your role may be just to unclutter their Inbox so they can better manage the important items. Lets enjoy our day together.©

Management 100

Management Time Zones IAAP 2009 100

Service Untitled

JUNE 8, 2010

The book emphasizes that satisfying customers is not complicated. Included in the training were steps to turn angry customers around. Bottomline: The book clearly explains starting and managing a company with practical and useful advice aimed towards customer service and employee satisfaction. We’ll Pick You Up.&#

Customer Service 40

Customer Service Staples Etiquette 2010 40

Office Dynamics

MARCH 12, 2015

There are some certification programs out there that, unfortunately, don’t teach you how to build partnership with your executive or how to manage your executive’s day; but our programs do. (JB). It is very hard for small business to find the money to support training. We are there for them years after the training is over.

IAAP 100

IAAP ASAP Administrative Professionals Training 100

Service Untitled

JULY 15, 2010

He begins his book asking the retailer to identify what type of business owner he might be, and breaks down the four personalities to: - Driver : Extroverted, egotistical, project driven, and makes decisions based on results. The book starts out like a regular retail sales training book, but highlights some great ideas.

Customer Service 40

Customer Service Interviewing Training Expenses 40

Office Dynamics

MAY 29, 2018

After her live World Class Assistant course, she continued to learn from my webinars , books, Monday Motivators , and online courses. Learn business etiquette and protocol. I also need to say that Gillie is an outstanding executive assistant and has always maintained a professional, polished image. Gillie is a life-long student.

Administrative Professionals 188

Administrative Professionals 2018 Resume Etiquette 188

BioTeams

NOVEMBER 9, 2019

How do teams effectively manage communication and leverage unified communication platforms to drive smart behaviours that lead to focused outcomes? Learning from nature means that teammates must be trained to expect information rather than orders and must be able to quickly work out appropriate responses without having to be told.

2019 65

2019 Collaborate Etiquette Time Zones 65

Office Dynamics

OCTOBER 3, 2010

They had great expertise in protocol, etiquette, and how to dress, speak and act as executive assistants. Managers who do not know how to utilize administrative assistants in new ways. There are no millennium managers yet. The majority of managers are Boomers (75% of principal supports are Boomers.).

Administrative Professionals 100

Administrative Professionals Retirement Training Assertiveness 100

Office Dynamics

OCTOBER 3, 2010

They had great expertise in protocol, etiquette, and how to dress, speak and act as executive assistants. Managers who do not know how to utilize administrative assistants in new ways. There are no millennium managers yet. The majority of managers are Boomers (75% of principal supports are Boomers.).

Administrative Professionals 100

Administrative Professionals Retirement Training Assertiveness 100

Stephanie LH Calahan

MARCH 25, 2011

The most effective networkers have a system to manage/organize business cards and their contacts.  Add them to your contact management system. Thanks to Peter Coombs of FRONTLINE Training & Consulting. Thanks to Laurie Meek of LNM Home & Office Management. Booking Notebook.   :-).

Business Cards 100

Business Cards Networking ASAP Etiquette 100

Office Dynamics

DECEMBER 15, 2016

Every year, managers and human resources professionals like you struggle with the same issue: what to give their employees for the holidays. Have an employee who has his nose in a book the minute he’s on his lunch break? Happy cheerful colleagues celebrating christmas party in office smiling giving presents. For the Bookworm.

Gifts 100

Gifts Holidays Restaurants Travel 100

Laughing all the Way to Work

AUGUST 15, 2009

Here is some common-sense etiquette: Screen your calls: Subscribe to call display. However, I think our etiquette hasnt caught up with the technology. I finally had a chance to sit down and read your book over the holiday. ▼ August (4) Managing your Boss's Inbox Nice ways to say, "Hurry up!"

Time Zones 100

Time Zones IAAP Etiquette Phones 100

Laughing all the Way to Work

FEBRUARY 19, 2009

What is the proper etiquette when addressing or writing to a President? Our role is important to the success of executives and managers everywhere. Here is a video link on the proper etiquette to address a President. I finally had a chance to sit down and read your book over the holiday. Why do we not use their full name?

Time Zones 100

Time Zones IAAP Etiquette 2009 100

Laughing all the Way to Work

MAY 16, 2010

Do you ever get a meeting request and an agenda has not been provided, or if it is a teleconference the call-in details have not been given or the boardroom hasnt been booked for an internal meeting? When booking meetings ownership of the meeting has to be established. Is the boardroom booked? Whose responsibility is it anyway?

Agenda 100

Agenda Time Zones International IAAP 100

Laughing all the Way to Work

NOVEMBER 9, 2008

Just before my book was published I promised I would have a contest on my blog and someone could win a copy of my book. Here is how you can win: The tenth person to e-mail me at pattyannrobb@rogers.com will receive a free copy of my book. I finally had a chance to sit down and read your book over the holiday. I am remiss.

Time Zones 100

Time Zones IAAP Meeting Minutes International 100

Laughing all the Way to Work

JULY 16, 2010

.© Copyright Patricia Robb 2010 16 July, 2010 Guest Blog by Alexis Bonari: 10 Easy Ways to Check and Maximize Time Management Photo from Flickr: Public Domain It’s not always about giving the boss her money’s worth – sometimes, it just feels great to know that work time is being managed well.

Time Zones 100

Time Zones IAAP 2010 International 100

Office Dynamics

DECEMBER 5, 2016

What are your top 3 recommended books for assistants? Is it okay to gift up in the office (give your boss a gift)? Is it appropriate to wear a skirt above your knee when you’re over the age of 55? Please share your recommendations in the comments below.). The Compound Effect, Darren Hardy. T he Organized Admin. The Innovative Admin.

Gifts 100

Gifts Facebook Goals AT&T 100

Office Dynamics

JUNE 22, 2015

The average number of e-mails and assistant manages between her/his e-mail and their executive’s email is 225 per day; and about 350 on the high side! If you’ve ever said or heard an admin say, “I’m just an admin,” this book will change your view about the administrative profession. Experience is a wise teacher.

Mentoring 100

Mentoring Goals AT&T Confidence 100

Laughing all the Way to Work

MAY 10, 2009

Many times the administrative assistant position is a good way into an organization and what a great training ground to know an organizations inner workings than in this profession. I think many university students are seeing the value in having this kind of training. So much is expected of executives these days.

Time Zones 100

Time Zones IAAP International Meeting Minutes 100

Office Dynamics

JANUARY 18, 2017

Daren Martin’s presentation on showing up like an owner – and not “just an admin” – provided many great examples of how we can choose to show up, from dress and grooming to meeting etiquette to original professional contributions. It was this third element that truly inspired me.

Administrative Professionals 100

Administrative Professionals 2016 Mentoring Collaborate 100

Laughing all the Way to Work

FEBRUARY 22, 2009

Posted by Patricia Robb at 6:13 PM Labels: Administrative Assistant , etiquette for addressing officials , professional assistant Reactions: 2comments: Carol Bory said. I finally had a chance to sit down and read your book over the holiday. ► August (4) Managing your Boss's Inbox Nice ways to say, "Hurry up!"

Time Zones 100

Time Zones IAAP Meeting Minutes International 100

Laughing all the Way to Work

NOVEMBER 10, 2008

The 10th person was someone by the first name of Tammy and once I get her address I will be sending her a copy of the book. I finally had a chance to sit down and read your book over the holiday. ► August (4) Managing your Boss's Inbox Nice ways to say, "Hurry up!" Well that didnt take long. " Warning!

Time Zones 100

Time Zones IAAP Meeting Minutes International 100

Service Untitled

SEPTEMBER 13, 2010

a Georgia provider of Customer Experience Management reported American consumers feel customer service satisfaction has slipped since the first quarter of the year. Employees need to be better trained and rewarded for exemplary customer service behaviors using team awards, benefits and senior management acknowledgments.

Customer Service 40

Customer Service Etiquette 2010 2006 40

Laughing all the Way to Work

JANUARY 10, 2010

About Me Ottawa, Canada View my complete profile Click on the image to order my book Laughing All The Way to Work from Amazon All royalties go to the Canadian Cystic Fibrosis Foundation What some people are saying about the book. I finally had a chance to sit down and read your book over the holiday. Excellent material!

Time Zones 100

Time Zones IAAP Meeting Minutes International 100

Laughing all the Way to Work

FEBRUARY 21, 2009

Give the task to an assistant and we will work with everyone involved and not only set up the meeting date and time, but book the boardroom, photocopy and distribute the meeting materials and arrange the flight and hotel if necessary. I finally had a chance to sit down and read your book over the holiday. Good point Sabrina.

Time Zones 100

Time Zones IAAP 2009 International 100

Laughing all the Way to Work

DECEMBER 28, 2009

About Me Ottawa, Canada View my complete profile Click on the image to order my book Laughing All The Way to Work from Amazon All royalties go to the Canadian Cystic Fibrosis Foundation What some people are saying about the book. I finally had a chance to sit down and read your book over the holiday. Excellent material!

Time Zones 100

Time Zones IAAP Gifts Meeting Minutes 100

Laughing all the Way to Work

NOVEMBER 8, 2009

If it is an internal meeting, has a meeting space been booked? Do you need to book it or were you provided with location. If outside the city, make travel arrangements: are flights required, train or will he or she be driving. I finally had a chance to sit down and read your book over the holiday. Enter it in calendar.

Time Zones 100

Time Zones IAAP International Calendars 100

Laughing all the Way to Work

JULY 1, 2010

One person can be great at software programs and know all sorts of tricks to get things done quickly and another might be excellent at organizing and managing their email account. I finally had a chance to sit down and read your book over the holiday. ► August (4) Managing your Boss's Inbox Nice ways to say, "Hurry up!"

Time Zones 100

Time Zones IAAP 2010 International 100