Laughing all the Way to Work

OCTOBER 31, 2009

Review these steps regularly and practice them in your day-to-day work life. About Me Ottawa, Canada View my complete profile Click on the image to order my book Laughing All The Way to Work from Amazon All royalties go to the Canadian Cystic Fibrosis Foundation What some people are saying about the book. Excellent material!

Time Zones 100

Time Zones IAAP Meeting Minutes International 100

Laughing all the Way to Work

MARCH 13, 2010

The night before I go to a Board meeting, I review all my templates, agendas, binder, attendance sheets and everything I am going to need or might need. I finally had a chance to sit down and read your book over the holiday. no tickets. Do I have everything? This is where a checklist really comes in handy. Excellent material!

Time Zones 100

Time Zones IAAP 2010 International 100

Laughing all the Way to Work

JANUARY 15, 2010

How many times I have booked a meeting thinking the day was free, only to notice later that an all-day event was put in unnoticed at the top. Actually, my office uses the all day events for the staff calendar- that way we can review the top of the calendar to determine what staff is in/out for the day. Another one I never use.

Calendars 100

Calendars IAAP Time Zones 2010 100

Laughing all the Way to Work

FEBRUARY 14, 2009

I have become familiar with time zones, airport codes and international holidays to avoid. At my annual review each year my supervisor asks me if there is some area that I would like to move into and each year I tell her why would I want to close myself into just one job when right now I get to do everything I love. Excellent material!

Time Zones 100

Time Zones IAAP Holidays International 100

Service Untitled

OCTOBER 1, 2010

The International Customer Association began Customer Service Week in 1988, and in 1992 Congress proclaimed Customer Service Week a nationally recognized event. Their book called “Who’s Your Gladys? How to Turn Even the Most Difficult Customer into Your Biggest Fan,&# is on store shelves and online resellers.

Customer Service 40

Customer Service Etiquette Social Media 2010 40

Laughing all the Way to Work

AUGUST 29, 2009

Check with your boss and if agreed, unsubscribe from any unnecessary e-mails that may be cluttering their Inbox or create subfolders and drag and drop these e-mails there for your boss to check when he or she has the time to review them. Do I have to make a reservation, book a boardroom, call someone or bring something forward?

Management 100

Management Time Zones IAAP 2009 100

Laughing all the Way to Work

JANUARY 13, 2009

Posted by Patricia Robb at 2:58 PM Labels: Administrative Assistant , evaluation , performance appraisal , performance review , professional assistant , raise Reactions: 4comments: Maura said. I finally had a chance to sit down and read your book over the holiday. Maybe the performance appraisal wont be so bad after all.

Time Zones 100

Time Zones IAAP 2009 International 100

Service Untitled

APRIL 30, 2009

Possibly Related Posts: Internal customer service counts too Everyone has a customer whether it be outside or inside. Things like this not only keep employees informed, but also helps make them feel more important and engaged with what’s going on at your company and most importantly, where it’s going.

Office Depot 40

Office Depot Customer Service Etiquette 2006 40

Laughing all the Way to Work

DECEMBER 12, 2009

Drafting a letter If your boss asks you to respond to a letter on his or her behalf, draft it as if your boss was going to sign it, i.e. have it set up properly with the date (or [Insert Date]) and the address correctly filled out and then either send it by e-mail or print it for his or her review. Excellent material! 411 Look Up 411.ca

Time Zones 100

Time Zones IAAP International 2009 100

Service Untitled

JUNE 4, 2009

These are all metrics the company tracks internally and can easily compare to how they’re doing. They measure objective things like how long it takes to get a human on the phone, how long it takes to get a product, how long it takes to get an email response, etc.

Customer Service 40

Customer Service Etiquette 2006 2009 40

Service Untitled

SEPTEMBER 21, 2010

Internally, we call this our WOW experience,&# explains Zappos, one of the most successful customer service oriented businesses of today’s competitive market. . “We’ve been asked by a lot of people how we’ve grown so quickly, and the answer is actually really simple.

Customer Service 40

Customer Service Training Etiquette 2010 40

Service Untitled

JUNE 14, 2010

Unless your culture is focused on both improving the experience for both your internal and external customers, you can’t achieve sustained growth. You can leave a response , or trackback from your own site. Check out my blog post about empowering employees at [link].

Customer Service 40

Customer Service Etiquette 2010 AT&T 40

Service Untitled

MARCH 4, 2009

We are now helping our international group create a survey program and I’m very interested in the details of the study. So the issue for me is it is all relevant dependent on where you live and the market conditions. Tim said: Mar 16, 09 at 11:05 am I have been conducting customer surveys for the U.S. Canada and Mexico.

Customer Service 40

Customer Service Etiquette 2006 AT&T 40

Service Untitled

FEBRUARY 29, 2012

” Service Untitled: So I read somewhere that core values are incorporated into reviews at Zappos? Rob: It pretty much is your review at this point. We don’t really do formalized reviews like most companies do anymore. They do their review. So we don’t necessarily have a review period. How does that work?

Interviewing 40

Interviewing Customer Service Skills Goals 40

Service Untitled

SEPTEMBER 3, 2010

We recognized that great service doesn’t come down to what we think about our performance internally. Answer: Four years ago we stepped back and realized the behaviors we were incenting were not based on the voice of the customer. It’s all about what the customer thinks after every interaction.

Interviewing 40

Interviewing Customer Service Credit Card Promotion 40

Service Untitled

AUGUST 26, 2010

So instead of a US service network and an international service network, since the beginning of year we have had a global service network we call World Service. We have a global network, and one of the neat things about the organization is that for the first time in the history of the company, it is managed globally.

Interviewing 40

Interviewing Customer Service Credit Card Networking 40

Service Untitled

APRIL 7, 2010

Lauderdale Airport for a Spirit Airlines flight that we’d booked to San Antonio, Texas, and had confirmed by email, and were told by a Spirit employee that they didn’t fly there any more. Lauderdale on an entire route. We arrived at Ft. That was it. No apology, no explanation. They hadn’t just canceled a single flight.

Customer Service 40

Customer Service Travel Policies AT&T 40

Service Untitled

JUNE 24, 2010

Due to our strong involvement in pro audio and the music industry, it’s natural that many employees are also very talented musicians or music aficionados – thus many Sennheiser internal conferences often end with sizable jam sessions after the official part is done.

Interviewing 40

Interviewing Customer Service 2010 Etiquette 40