Laughing all the Way to Work

NOVEMBER 8, 2009

If it is an internal meeting, has a meeting space been booked? Do you need to book it or were you provided with location. Prepare a meeting package for your boss and bring forward prior to the meeting to give them adequate time to review (hardcopy or electronic depending on your boss’s preference). Too much information.

Time Zones 100

Time Zones IAAP International Calendars 100

Make or Break Moments

FEBRUARY 1, 2010

As he reviews the details of the conversation, which didn’t go well for either party, he realizes something: “…I could easily see that I had failed to establish rapport at the top of the call. Introduce yourself.

Customer Service 100

Customer Service 2010 2009 2008 100

Laughing all the Way to Work

JULY 9, 2010

Before I left I went over my checklists a few times to make sure I had everything and it was stress free each day as I reviewed the lists and checked off the items to bring. FOR MORE INFORMATION CLICK ON THE IMAGE Subscribe To Posts Atom Posts Comments Atom Comments Subscribe to the blog here Search This Blog Loading.

Time Zones 100

Time Zones IAAP Holidays International 100

Laughing all the Way to Work

OCTOBER 31, 2009

Review these steps regularly and practice them in your day-to-day work life. FOR MORE INFORMATION CLICK ON THE IMAGE Subscribe To Posts Atom Posts Comments Atom Comments Subscribe to the blog here Search This Blog Loading. I finally had a chance to sit down and read your book over the holiday. Too much information.

Time Zones 100

Time Zones IAAP Meeting Minutes International 100

Laughing all the Way to Work

MARCH 13, 2010

The night before I go to a Board meeting, I review all my templates, agendas, binder, attendance sheets and everything I am going to need or might need. FOR MORE INFORMATION CLICK ON THE IMAGE Subscribe To Posts Atom Posts Comments Atom Comments Subscribe to the blog here Search This Blog Loading. Too much information.

Time Zones 100

Time Zones IAAP 2010 International 100

Laughing all the Way to Work

JANUARY 15, 2010

How many times I have booked a meeting thinking the day was free, only to notice later that an all-day event was put in unnoticed at the top. Actually, my office uses the all day events for the staff calendar- that way we can review the top of the calendar to determine what staff is in/out for the day. Too much information.

Calendars 100

Calendars IAAP Time Zones 2010 100

Service Untitled

AUGUST 12, 2010

I was able to openly discuss some reservations I had about changing products and stylist, but she was informative, honest, and won my confidence back. If you keep a database of addresses and email lists, send your customers birthday cards, promotions, and current interesting information.

Customer Service 40

Customer Service Etiquette 2010 2006 40

Service Untitled

APRIL 22, 2010

Internal customer service provides our coworkers within our company information or services. Yesterday afternoon one of my colleagues needed information about a waterfront listing and the riparian grant which a prospective customer asked about, and another colleague needed someone to open a house nearby for someone else. Imagine that?

Customer Service 40

Customer Service International Etiquette 2010 40

Service Untitled

MARCH 31, 2010

Home About Service Untitled Subscribe for Free Consulting Contact Archives NJ toll road collectors lack customer service training Cheryl March 31, 2010 Angry Customers , Customer Service , Employees , Etiquette , Specific Companies No Comments Under the US Freedom of Information Act, the popular internet site, The Smoking Gun.com released dramatic (..)

Customer Service 40

Customer Service Etiquette 2008 2009 40

Laughing all the Way to Work

FEBRUARY 14, 2009

At my annual review each year my supervisor asks me if there is some area that I would like to move into and each year I tell her why would I want to close myself into just one job when right now I get to do everything I love. I finally had a chance to sit down and read your book over the holiday. Too much information.

Time Zones 100

Time Zones IAAP Holidays International 100

Service Untitled

OCTOBER 12, 2010

Perhaps the customer is calling to ask for more information and is clearly in a hurry. Training needs to start with a clear objective, and role-playing places the service representative into the shoes of the customer, and helps to bring clarity to particular situations. You can follow any responses to this entry through the RSS 2.0

Customer Service 40

Customer Service Training Etiquette Negotiating 40

Laughing all the Way to Work

AUGUST 29, 2009

This is particularly important given the ease in which we can share information on social networking sites. Do I have to make a reservation, book a boardroom, call someone or bring something forward? I finally had a chance to sit down and read your book over the holiday. Excellent material!

Management 100

Management Time Zones IAAP International 100

Service Untitled

MAY 19, 2010

Home About Service Untitled Subscribe for Free Consulting Contact Archives Customer appreciation demonstrated by thank you notes Cheryl May 19, 2010 Customer Service , Etiquette 1 Comment This morning was the closing of one of my real estate properties that had been listed for nearly a year before it finally sold. So what do I write?

Customer Service 40

Customer Service Etiquette Business Cards 2010 40

Service Untitled

JULY 7, 2010

Finally, the technology of American Express that can tap into the a database of customer information showing their past buying activity can prompt a representative to aim future promotions, and services pertaining to a specific card member rather than a general pitch for new products.

Credit Card 40

Credit Card Customer Service Postal Service FedEx 40

Service Untitled

OCTOBER 25, 2010

Watch criticism, review feedback, and pay attention to marketing successes and failures. It helped companies maintain and improve customer relationships and hone in on the most successful and promising target audiences. Why not then use this popular line of communication to positively engage customers and build trust and brand loyalty?

Social Media 40

Social Media Customer Service Etiquette 2010 40

Service Untitled

SEPTEMBER 13, 2010

We can learn to create the most positive and best customer service experience for our customers, and use surveys like this to keep us informed. So what does a survey like this tell us, and how can we benefit from such statistics?

Customer Service 40

Customer Service Etiquette 2010 2006 40

Service Untitled

OCTOBER 1, 2010

Celebrations range from information sharing, inspirational stories, coffee and cake breaks to huge celebratory dinners, but all hold the service and support of those working on the front lines in great esteem. &# video series of customer service “quick tips.&# Their book called “Who’s Your Gladys?

Customer Service 40

Customer Service Etiquette Social Media 2010 40

Laughing all the Way to Work

JANUARY 13, 2009

Posted by Patricia Robb at 2:58 PM Labels: Administrative Assistant , evaluation , performance appraisal , performance review , professional assistant , raise Reactions: 4comments: Maura said. FOR MORE INFORMATION CLICK ON THE IMAGE Subscribe To Posts Atom Posts Comments Atom Comments Subscribe to the blog here Search This Blog Loading.

Time Zones 100

Time Zones IAAP 2009 International 100

Service Untitled

MARCH 15, 2010

In 2009, JD Power & Associates, a global marketing information service which measures customer satisfaction based on millions of consumers annually, rated Jet Blue &# Highest in Customer Satisfaction&# among low-cost carriers in North America.

Credit Card 40

Credit Card Customer Service 2009 Travel 40

Service Untitled

JUNE 14, 2010

It is our willingness to show our customers that we really do care about them, and carry with this an unspoken pledge to respond to a customer’s request for information or help. Our front line staff so often sees life as it really is, and can provide informative insights into customer needs.

Customer Service 40

Customer Service Etiquette 2010 AT&T 40

Service Untitled

APRIL 29, 2010

Each airline is required to display flight delay information for each domestic flight. If the delay is more than three hours on the tarmac, the aircraft must return to the gate and allow the passengers to de-plane as long as it is safe and causes no airport disruption issues. Website clarity.

Customer Service 40

Customer Service Travel Etiquette 2010 40

Service Untitled

FEBRUARY 17, 2010

Take some time to review marketing and service/product information for service promises that could play a big part in expectations. It’s also good to review the mission or vision statement of your company. The first thing you’ll want to do is identify the service expectations of your customers.

Customer Service 40

Customer Service Etiquette 2010 Social Media 40

Service Untitled

OCTOBER 22, 2010

McNeil Consumer Products manufactured the capsules, and its parent company Johnson and Johnson immediately informed the public that it would investigate to find out if the poisonous capsules were contaminated in their own manufacturing plants. Initial autopsy reports confirmed that the capsules had contained deadly cyanide.

Customer Service 40

Customer Service 2010 Suppliers Etiquette 40

Service Untitled

MARCH 3, 2010

You can see Pet Relocation’s video, and more information about the 2010 Fanati Award here. Congratulations to them on winning The Fanati this year and thanks again to Rackspace for giving me the opportunity to judge the contest again.

2010 40

2010 Customer Service Etiquette 2006 40

Service Untitled

APRIL 6, 2010

Either they don’t have the information, they aren’t authorized to resolve the problem, or they can’t help. But the discussion completely falls apart when the agent is unable to help me. Recently I&# ve had friendly conversations with E*Trade about some data they are missing – preventingme from completing my taxes.

Customer Service 40

Customer Service Etiquette Phones 2010 40

Laughing all the Way to Work

DECEMBER 12, 2009

Is it for your information or something to put in your tasks to do later? The information will normally be in their out-of-office assistant already, or on their voicemail so it is appropriate to give the information, unless stated otherwise by your boss. I finally had a chance to sit down and read your book over the holiday.

Time Zones 100

Time Zones IAAP International 2009 100

Service Untitled

SEPTEMBER 8, 2010

Inform employees about goals, activities, and plans using newsletters or at the very least, use memos. The Gallup poll showed employees whose review focused on their strengths were 61% engaged; reviews focused on employees weaknesses were 45% engaged, and those employees who were ignored were only 2% engaged.

Customer Service 40

Customer Service Self Esteem Suppliers Payroll 40

Service Untitled

SEPTEMBER 15, 2009

Having to repeat information to multiple agents or to the same agent. Some of the major examples included: Phone problems (long hold times, annoying hold music, getting disconnected, blind transfers, etc.) Employees that aren’t happy to see customers (rude, disaffected, unhappy, etc.)

Customer Service 40

Customer Service Verizon Staples Phones 40

Service Untitled

AUGUST 30, 2010

When Elizabeth is not able to participate on her forum, frequently there are other members who are more than happy to supply information to new members. She does use a moderator, but has rarely had to intervene. The software program has pre-written responses for repetitive questions.

Customer Service 40

Customer Service Social Media Credit Card Etiquette 40

Service Untitled

OCTOBER 13, 2010

In an informal survey among my friends, and we do like to try different restaurants, the quality of food overwhelmingly outweighed the service quotient, although a particularly bad customer service experience, no matter how good the food, meant the eatery was crossed off the list for future consideration.

Customer Service 40

Customer Service Restaurants 2010 Etiquette 40

Service Untitled

SEPTEMBER 7, 2010

The company lost all credibility when important information was withheld, and the company refused to answer truthfully. Had the company used the safety standards mandated, billions of dollars and thousands upon thousands of jobs, lives and wildlife would have been spared the suffering of such an egregious debacle.

Customer Service 40

Customer Service Clothes Purchasing Etiquette 40

Service Untitled

AUGUST 5, 2010

It actually was a good opportunity for me to gather information for today’s blog. I walked into my local branch of Wachovia Bank to speak with a mortgage representative about one of my real estate customers, and since I was early, I had to wait until the mortgage representative was out of her meeting.

Customer Service 40

Customer Service Skills 2004 Etiquette 40

Service Untitled

FEBRUARY 25, 2011

Working with our affiliates, we can help people determine how much they can afford, give them quotes for insurance, provide accurate information on schools, traffic, parks, beaches, shopping and even the proximity to airports. As part of our service, we often become the total solution provider. photo credit: Dana Moos, Realtor.

Medical 40

Medical Customer Service Expenses Purchasing 40

Service Untitled

NOVEMBER 6, 2009

This also serves to provide much-needed perspective to the representatives handling customer contacts and the tools and information they have to work with. There is no faster way for organizational leaders to quickly grasp the level of frustration being experienced by a customer than to speak to them directly.

Customer Service 40

Customer Service Etiquette Policies 2006 40

Service Untitled

MAY 13, 2010

Feedback from questionnaires and surveys can supply constructive information. If you are the only game in town or the least expensive, statistical information might not be any guarantee of how well you are doing. Are their procedures better than yours, and how can you improve your company?

Customer Service 40

Customer Service Etiquette 2010 Salary 40

Service Untitled

SEPTEMBER 24, 2010

After the contact, please email this information to Cate Sharkey at csharkey@starbucks.com immediately. It is situations like this when you need to throw the rule book out the window. Make sure to enter the caller’s name, phone number, and/or email address. Notate the case accordingly.

Customer Service 40

Customer Service Etiquette 2010 2006 40

Service Untitled

APRIL 5, 2010

The site also offers a referral program with cash incentives, and the customer service toll-free phone numbers and contact information are easily accessible. The web site is divided into 13 different categories with over 100 subcategories, ad free, and personalized shopping.

Customer Service 40

Customer Service Etiquette Negotiating Clothes 40