The Small Business Blog

JULY 26, 2017

Follow these golden rules to build a reputation as a caring bed and breakfast, boutique hotel or national chain, to win repeat bookings. Convincing guests to stay at your hotel for a second or third time is up to eight times cheaper than winning a brand new customer. Here’s how to do it…. Offer the best nights’ sleep.

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Customer Service Confidence Gifts Email 102

LEADERASSISTANT.COM

APRIL 2, 2023

She also talks about setting boundaries, ethical “freelanceship,” team building, and overcoming childhood trauma and shaping it into a successful future. In this episode, Camryn shares her story of launching her virtual assistant business in the middle of a pandemic – and at the age of 21. You lead by going to that place and making a case.

Restaurants 68

Restaurants Customer Service Budget Training 68

LEADERASSISTANT.COM

OCTOBER 22, 2023

Nicki Cave is currently the Administrative Services Director for the Boston Consulting Group’s (BCG) Dallas EA/AA team. She also leads SW Administrative initiatives and partners with the NAMR Administrative Team. She also leads SW Administrative initiatives and partners with the NAMR Administrative Team. EA/AA team.

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Management AT&T 2018 Training 98

Success

JANUARY 9, 2023

He wrote a book about ways people lose in business entitled The Ten Commandments for Business Failure. In an interview, he was asked how he prepared his team for the next game. It was widely known in basketball coaching circles that Wooden wasn’t one to send his staff out to scout teams that were coming up on their schedule.

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Policies 2011 Customer Service Confidence 278

LEADERASSISTANT.COM

JANUARY 7, 2024

In this episode of The Leader Assistant Podcast, Amaia shares her fascinating story about her pursuit of becoming a doctor, finding a customer service job at ezCater on Craigslist, becoming EA to the CEO, and how her experience as a c-suite assistant prepared her for her director role.

Customer Service 87

Customer Service Restaurants Budget Environment 87

Allwork

JANUARY 10, 2024

Often an indispensable component of a coworking operations team, community managers are recognized for their warm and welcoming personalities and their ability to provide top-quality customer service. Their core mission is connecting people to one another, making sure everyone feels included and accepted in the workspace.

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Calendars Collaborate Social Media International 299

Allwork

DECEMBER 12, 2022

I am delighted that I can trust the ongoing development of Inigo Business Centres to UBC, a company with a highly experienced team who share the same people-focused ethos as we do. Inigo’s clients and team members are in great hands, and I look forward to seeing the company continue to flourish.” A New Direction for UBC .

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Customer Service Management 130

LEADERASSISTANT.COM

OCTOBER 1, 2023

In this episode, Lucy talks about her new book, the Global Skills Matrix for administrative assistants, and much more. ezCater’s simple-to-use platform provides a network of over 100,000 restaurants nationwide, business-grade reliability, food spend management tools, and 24/7 support from their highly trained customer service team.

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Administrative Professionals Restaurants Training Customer Service 87

LEADERASSISTANT.COM

NOVEMBER 19, 2023

. – Steve Prefontaine CONNECT WITH JARED Jared on LinkedIn Offsite – Save 10% when you mention Leader Assistant to the Offsite team! offsite on X Jared’s book, NETWORKING: How to Meet Influential People, Deepen Relationships, and Become a Super-Connector ABOUT JARED Jared Kleinert is the Founder/CEO of Offsite.

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2015 Networking 2013 Restaurants 78

LEADERASSISTANT.COM

AUGUST 27, 2023

She has over a decade of administrative experience and lots of customer service stories! ––– THE LEADER ASSISTANT PODCAST IS PRESENTED BY EZCATER ezCater is the nation’s most trusted provider of corporate food solutions — the best way for companies to order food for daily employee lunches, meetings, and events of any size or budget.

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Customer Service Restaurants Budget Interviewing 96

Small Business CEO

FEBRUARY 16, 2021

Or an existing customer is trying to book an appointment. Or worse, a dissatisfied customer looking to resolve a grievance. This is where round-the-clock customer service can come in handy. It is undeniable that companies lose a lot of business if their customer service is not responsive.

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Customer Service Phones UPS 64

LEADERASSISTANT.COM

JANUARY 21, 2024

As the Chief of Staff to a President at a Fortune 40 company—a multibillion-dollar business with 5,000+ employees—Maggie built the president’s Chief of Staff model from the ground up to create a highly successful team, drove efficiencies, and established executive back-office structure that will be in place for years to come.

Restaurants 77

Restaurants Customer Service Budget Networking 77

LEADERASSISTANT.COM

DECEMBER 3, 2023

In that episode, Cathy and I discussed implementing OKRs at your company, leading a team of assistants, onboarding team members, and more! THE LEADER ASSISTANT BOOK Download the first 3 chapters of The Leader Assistant: Four Pillars of Game-Changing Assistant for FREE here or buy it on Amazon and listen to the audiobook on Audible.

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Networking Restaurants Customer Service Budget 78

The Small Business Blog

MARCH 23, 2010

Five More Small Biz Sales Tips Recent Comments Marusya I too agree that a strong team is really vital for any task. Good Customer Service Can Go A Long Way by Stefan Töpfer on Mar 24, 2010 For a small business, customer retention can prove as profitable as sourcing new customers. Also success stories. Do you think.

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LEADERASSISTANT.COM

SEPTEMBER 3, 2023

CONNECT WITH JODI Jodi on LinkedIn Jodi on Facebook Book recommendation -> Living Loving and Learning by Leo F. She has been with AGPROfessionals since 2015 and supports the CEO/Owner, and two other executives, as well as manages the office and a small team of admin.

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2019 2015 Restaurants Customer Service 80

LEADERASSISTANT.COM

SEPTEMBER 24, 2023

Author of the book, Too Busy, Too Bored for Prayer: A 7-Day Challenge (available on Amazon). ezCater’s simple-to-use platform provides a network of over 100,000 restaurants nationwide, business-grade reliability, food spend management tools, and 24/7 support from their highly trained customer service team.

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Restaurants Customer Service Budget Interviewing 86

Success

DECEMBER 30, 2021

The Carpenters’ new book, People First: The 5 Steps to Pure Human Connection and a Thriving Organization , is for the leader hoping to do just that. With decades of experience managing businesses in the private club industry, the Carpenters could write the book on providing premium customer service.

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Customer Service International Interviewing Health 264

LEADERASSISTANT.COM

NOVEMBER 12, 2023

ezCater’s simple-to-use platform provides a network of over 100,000 restaurants nationwide, business-grade reliability, food spend management tools, and 24/7 support from their highly trained customer service team.

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Management Restaurants Customer Service Budget 81

LEADERASSISTANT.COM

JANUARY 28, 2024

As a trusted partner to C-level executives, senior leaders, and global teams, she has played a key role in decision-making, strategic planning, organizational operations, change management, and talent development processes. Ellen Richards brings a wealth of knowledge and skills honed over a long and successful career.

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Restaurants Customer Service Budget Training 75

LEADERASSISTANT.COM

SEPTEMBER 17, 2023

She is also the author of Delegation Nation , a book on how entrepreneurs and assistants can thrive together in a remote world. She is also the author of Delegation Nation , a book on how entrepreneurs and assistants can thrive together in a remote world.

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Restaurants Customer Service Budget Interviewing 52

LEADERASSISTANT.COM

JANUARY 14, 2024

ezCater’s simple-to-use platform provides a network of over 100,000 restaurants nationwide, business-grade reliability, food spend management tools, and 24/7 support from their highly trained customer service team.

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Forms Finance Restaurants Customer Service 72

Service Untitled

FEBRUARY 14, 2013

The program was actually developed after Cadillac engineers teamed up with Cadillac drivers to determine their habits. In the past the car buying experience has often been historically tainted by obnoxious salesmen, false advertising, and inferior customer service once a buyer signed on the dotted line and drove away.

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Customer Service Salary Google Expenses 40

LEADERASSISTANT.COM

DECEMBER 31, 2023

Be sure to check out the book Sage mentions in this episode -> The 29-Hour Work Day ) LEADERSHIP QUOTE When you choose the paradigm of service, looking at life through that paradigm, it turns everything you do from a job into a gift.

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IAAP Administrative Professionals Restaurants Customer Service 74

LEADERASSISTANT.COM

MAY 21, 2023

In this episode of The Leader Assistant Podcast , Yvette talks about working with executives who have a hard time letting go of control, being part of an executive assistant team, supporting multiple executives, and asking for a seat at the table.

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Restaurants Customer Service Budget Interviewing 78

LEADERASSISTANT.COM

JUNE 4, 2023

Chynna is the founder of Matriarch Made Development, a consulting firm that helps organizations develop administrative teams. ezCater’s simple-to-use platform provides a network of over 100,000 restaurants nationwide, business-grade reliability, food spend management tools, and 24/7 support from their highly trained customer service team.

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Restaurants Travel Customer Service Stress 92

LEADERASSISTANT.COM

NOVEMBER 5, 2023

John Quincy Adams CONNECT WITH ANDREA Andrea on LinkedIn Executive Team Member Questionnaire ABOUT ANDREA Andrea Shaffran is an Executive Assistant to eight executives, the District Secretary for the Board of Directors, and the Designated Election Official for the Aspen Valley Hospital District.

Administrative Professionals 77

Administrative Professionals Restaurants 2023 Networking 77

LEADERASSISTANT.COM

DECEMBER 17, 2023

ezCater’s simple-to-use platform provides a network of over 100,000 restaurants nationwide, business-grade reliability, food spend management tools, and 24/7 support from their highly trained customer service team.

Restaurants 77

Restaurants Customer Service Budget Networking 77

LEADERASSISTANT.COM

AUGUST 6, 2023

Imagine building a team, becoming a trusted leader, creating new processes, driving efficiency, and growing successful businesses all in less than a year. Her ability to quickly develop sound but flexible business processes and systems enables teams to scale at a rapid pace, and her executive presence offers leaders confidence and trust.

AT&T 75

AT&T Restaurants Customer Service Budget 75

Stephanie LH Calahan

AUGUST 20, 2012

  I was hit by the lack of customer service too, but we can certainly learn from this story; so that is what I'm going to share today. Provide Customer Service Even If The Service You Are Providing is No Cost. .  Sure, shutting down is something that can happen when you use a 3rd-party tool.

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Customer Service Learning 2012 Social Media 100

LEADERASSISTANT.COM

AUGUST 13, 2023

CONNECT WITH ERYN Eryn on LinkedIn choosesapphire.com The Power of Full Engagement (Recommended book on energy management) ABOUT ERYN Eryn Anitavi has been an entrepreneur since circa age 10. LEADERSHIP QUOTE Build a life you don’t need a vacation from.

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Management Restaurants Customer Service Budget 82

Service Untitled

OCTOBER 2, 2012

It’s no coincidence that National Customer Service Week is celebrated this late on the calendar; it’s the unofficial launch of the biggest shopping experience of the year as the holiday season closes in and shoppers start counting down the days to family and friend celebrations. photo by: William Brawley.

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Customer Service Cubicle Salary Clothes 40

LEADERASSISTANT.COM

JUNE 25, 2023

ezCater’s simple-to-use platform provides a network of over 100,000 restaurants nationwide, business-grade reliability, food spend management tools, and 24/7 support from their highly trained customer service team. LEADERSHIP QUOTE A good Chief of Staff makes the job look easy. A good CEO knows that it’s not.

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Restaurants Customer Service Budget Interviewing 76

LEADERASSISTANT.COM

APRIL 9, 2023

Naval Ravikant CONNECT WITH HALLIE Hallie on LinkedIn Founder and Force Multiplier Website The Founder & Force Multiplier Book Episode 17 of The Leader Assistant Podcast ABOUT HALLIE HALLIE WARNER serves as Chief of Staff to the Founder and CEO of Adam Hergenrother Companies. It might as well be me.

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Restaurants Customer Service Budget Interviewing 81

Service Untitled

JUNE 25, 2012

In one of the most successful self-help books, The 7 Habits of Highly Effective People , author Stephen Covey identifies the elements truly effective people use regularly as tools towards their success. Might we just build trust and more satisfied customers by getting back to basics, and using proven methods of success?

Customer Service 40

Customer Service Credit Card Interviewing Purchasing 40

LEADERASSISTANT.COM

FEBRUARY 12, 2023

In this episode, Nichole discusses advocating for assistants to the leadership team, extending grace at work, transitioning from being a peer to being a manager, and more. Nichole Brooks has an extensive career as an administrative professional with 30 years of experience, including her current role as an Administrative Operations Manager.

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Administrative Professionals Restaurants Customer Service Budget 75

LEADERASSISTANT.COM

APRIL 30, 2023

The company has grown organically to a team of 24 employees. ezCater’s simple-to-use platform provides a network of over 100,000 restaurants nationwide, business-grade reliability, food spend management tools, and 24/7 support from their highly trained customer service team.

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Agencies Interviewing Restaurants Customer Service 78

LEADERASSISTANT.COM

MARCH 19, 2023

Brené Brown CONNECT WITH JESSICA Jessica on LinkedIn chatGPT Resource from Jessica chatgptforexecutiveassistants.com chatGPT book ABOUT JESSICA Jessica McBride is an emotionally intelligent and organized business partner with over 10 years of experience in supporting executives.

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2021 Restaurants Customer Service Budget 86