The Small Business Blog

MARCH 23, 2010

Business Telephone Systems & Phone Lines For Your Business techdepot.co.uk Good Customer Service Can Go A Long Way by Stefan Töpfer on Mar 24, 2010 For a small business, customer retention can prove as profitable as sourcing new customers. But, what makes good customer service? So, listen to them.

Customer Service 100

Customer Service 2007 2008 2010 100

Success

JANUARY 9, 2023

He wrote a book about ways people lose in business entitled The Ten Commandments for Business Failure. Remember that the customer is king. The following customer service truths were compiled from various studies: Poor service is the No. The average dissatisfied customer tells seven others of their dissatisfaction.

Policies 279

Policies 2011 Customer Service Confidence 279

Service Untitled

FEBRUARY 14, 2013

Now a user can be connected to Bluetooth, USBs, MP3 players, navigation units and weather maps in a simple user friendly control panel called the Infotainment system. Lexus employs a delivery and technology experience using trainers to help consumers navigate the latest technological systems. Photo credit: ronsombilongallery .

Customer Service 40

Customer Service Salary Google Expenses 40

All Things Admin

JANUARY 8, 2024

Ultimately, well-defined procedures save you and your team members time, provide clarity, and ensure consistency, compliance, and customer service across the board. System – A set of related procedures that work together to get something done. Explore all of our systems and procedures development options!

Administrative Professionals 52

Administrative Professionals Mentoring Forms PowerPoint 52

Stephanie LH Calahan

AUGUST 20, 2012

  I was hit by the lack of customer service too, but we can certainly learn from this story; so that is what I'm going to share today. Provide Customer Service Even If The Service You Are Providing is No Cost.   I have systems in place to record once and syndicate across the web.

Customer Service 100

Customer Service Learning 2012 Social Media 100

All Things Admin

FEBRUARY 20, 2023

The “Traditional” Role of the Administrative Professional Has Shifted In the past, admins have been responsible for things like customer service, accounting, and data entry. Instead, make a concentrated effort to look ahead to the future and begin developing the necessary skills now – before you need them!

Administrative Professionals 98

Administrative Professionals Social Media 2025 Mentoring 98

Productivity Bits

JUNE 7, 2010

This has been Zappos’ business model: Build a business driven by customer service based on happiness. Happiness is their total business philosophy that thrives within their office walls and extends into how they interact with their customers and co-workers. The book shows a peek of the story and history of Zappos.

2011 100

2011 Customer Service Copyright Policies 100

LEADERASSISTANT.COM

JULY 16, 2023

Stowell CONNECT WITH MONICA Monica on LinkedIn ABOUT MONICA Monica Martin is an Executive Administrator with Systems Planning and Analysis (SPA). THE LEADER ASSISTANT BOOK Download the first 3 chapters of The Leader Assistant: Four Pillars of Game-Changing Assistant for FREE here or buy it on Amazon and listen to the audiobook on Audible.

Restaurants 73

Restaurants Customer Service Budget Interviewing 73

Practically Perfect PA

JUNE 28, 2017

If disaster struck in a destination your employees had been sent to, do you have a system in place for them to mark themselves safe? This policy around Duty of Care is an important element of customer service for business travellers and TMC’s making online hotel bookings. Do you know their precise or approximate location?

Travel 165

Travel Legal International Customer Service 165

LEADERASSISTANT.COM

JULY 23, 2023

She has a proven track record of consistently exceeding expectations through strategic planning, systems administration and project execution. THE LEADER ASSISTANT BOOK Download the first 3 chapters of The Leader Assistant: Four Pillars of Game-Changing Assistant for FREE here or buy it on Amazon and listen to the audiobook on Audible.

Administrative Professionals 81

Administrative Professionals 2023 Finance Restaurants 81

Practically Perfect PA

MAY 4, 2017

In a time where the majority of emphasis is placed on finding the best price, the easy route is to choose the cheapest option when booking your executive travel, especially when it comes to airport transfers, be it a group or individual. Personal Service. Should you book the transport or wait? Yes, apps are easy! Flexibility.

Travel 153

Travel Negotiating Customer Service Expenses 153

Service Untitled

MARCH 22, 2010

Service Untitled The blog about customer service and the customer service experience. A system that makes special orders simple is a system that helps promote customer service. Possibly Related Posts: L.L.Bean ranks #1 in customer service L.L. Inventory tracking.

Customer Service 40

Customer Service Policies Purchasing AT&T 40

Allwork

JUNE 29, 2023

This is where a comprehensive lead management system such as Pipedrive, Zoho, or Zendesk comes into play. By implementing an effective CRM system, you can optimize how you generate, track, analyze, and nurture potential opportunities. This approach promotes a welcoming atmosphere and encourages collaboration.

Social Media 264

Social Media 2025 Collaborate Promotion 264

Service Untitled

SEPTEMBER 17, 2010

Service Untitled The blog about customer service and the customer service experience. According to The Australian , the company now plans to spend $100 million over the next four years to improve their customer service. Brookes also plans to equip 65 stores with 4,000 touch screen registers.

Customer Service 40

Customer Service Clothes Etiquette 2010 40

Service Untitled

SEPTEMBER 15, 2009

Service Untitled The blog about customer service and the customer service experience. The four examples above are good examples of broad categories of customer service frustrations. What are your customer service pet peeves? Which of the pet peeves above really bother you?

Customer Service 40

Customer Service Verizon Staples Phones 40

LEADERASSISTANT.COM

AUGUST 6, 2023

Her ability to quickly develop sound but flexible business processes and systems enables teams to scale at a rapid pace, and her executive presence offers leaders confidence and trust. Maggie’s versatility and strong orientation for action is unique.

AT&T 75

AT&T Restaurants Customer Service Budget 75

Service Untitled

AUGUST 10, 2010

Service Untitled The blog about customer service and the customer service experience. So what is the customer service lesson to be learned here? Let’s start with no matter how angry a customer gets, every customer service agent must remain calm and never yell.

Customer Service 40

Customer Service Etiquette 2010 2006 40

Stephanie LH Calahan

JULY 1, 2011

  You might need a CRM system too.   CRM stands for Customer/Client Relationship Management.    In simple terms, a CRM tool if used correctly, can help you manage all of the communication you have with your prospects, clients/customers, people you network with, service providers and more. 

Interviewing 100

Interviewing Google Docs Customer Service Networking 100

Practically Perfect PA

MAY 4, 2017

In a time where the majority of emphasis is placed on finding the best price, the easy route is to choose the cheapest option when booking your executive travel, especially when it comes to airport transfers, be it a group or individual. Personal Service. Should you book the transport or wait? Yes, apps are easy! Flexibility.

Travel 100

Travel Negotiating Customer Service Expenses 100

LEADERASSISTANT.COM

NOVEMBER 26, 2023

ezCater’s simple-to-use platform provides a network of over 100,000 restaurants nationwide, business-grade reliability, food spend management tools, and 24/7 support from their highly trained customer service team. If you don’t use a system similar to this, you risk forgetting to deal with key emails later. —David K.,

Email 66

Email Management Confidence Policies 66

Office Organization Success

NOVEMBER 24, 2014

3 Simple Steps to Creating Your Own Customized Marketing Action Plan. This goes beyond the professional, courteous, customer service that is part of your business but extends into the “experience” of your business – it’s about how you make your clients feel and the experience they get as a result of working with you.

Credit Card 100

Credit Card Fax Forms 2014 100

The Small Business Blog

NOVEMBER 2, 2007

Business Telephone Systems & Phone Lines For Your Business techdepot.co.uk John’s book is full of those moments, when he talks about &# A Solution to THE Small Business Problem “, marketing. His book fills any bootstrappers heart with joy as he takes you step-by-step to developing your own marketing plan.

2007 100

2007 2008 2009 2006 100

The Small Business Blog

JULY 27, 2006

Business Telephone Systems & Phone Lines For Your Business techdepot.co.uk You need to look on your books as your very own window on the health and well being of your business. So, now you know why you need to keep books, but how do you go about it. Also, when you buy such a system the up front costs can be expensive.

UPS 100

UPS 2006 2007 2008 100

Make or Break Moments

JANUARY 1, 2010

This year Chris has selected Eco-systems, Owners and Kings to focus on for 2010. Using the three word system forces you to narrow your resolutions or goals for the year down to one word a piece -something you can remember, like a mantra. Last year I selected three words, which were Bite, Charge and Follow-Up.

2010 100

2010 2009 Customer Service 2008 100

Make or Break Moments

FEBRUARY 25, 2010

I was reading the posts over at Small Business Trends (something I highly recommend you do) and ran across an article by Barry Moltz entitled the 10 Customer Service Trends of 2010. She’d read that this newest generation was taking on traits of their grandparents; embracing the homemade handicrafts.

Customer Service 100

Customer Service 2009 2008 2010 100

Customers Rock!

SEPTEMBER 6, 2011

She wanted to share a customer service story with me and get my take on it. Around this same time, I needed some shoes and books. Later the next day I got an email from a customer service rep explaining that they did receive my order and that “my colleague is trying to find your bag at one of their stores.&#

Customer Service 100

Customer Service Social Media Credit Card Email 100

Make or Break Moments

APRIL 14, 2010

I decided to take the challenge and give them the best customer service regardless of how they treated me. Apparently, they enjoyed the service so much that they tipped me! It was my first real “aha moment&# with a customer that I didn’t like. Check out more I Hate My Customer stories at my new blog.

Customer Service 100

Customer Service 2009 2008 2010 100

Make or Break Moments

SEPTEMBER 3, 2010

“What about those check verification systems that Wal-mart, The Gap, Cutco and so many other national retailers have adopted. “It used to be $75 but the bad checks were so much that the company said we can only take checks up to $40.&# Sounds like a personal problem. You get your money right away,&# I offered.

Credit Card 100

Credit Card Customer Service 2009 2008 100

Make or Break Moments

AUGUST 25, 2010

I recognize that larger companies probably feel that an automated system that often separates the calls according to type and then attempts to provide answers without ever hearing a human is cost saving, but what does it do to the customer relationship?

Phones 100

Phones Customer Service 2009 2008 100

Make or Break Moments

JANUARY 7, 2010

I learned today from CustServ that the cost of lost customers equals 338.5 Further investigation from CustServ’s blog led me to the article from Genesys that shares the details of the customer service survey of 16 countries. Again, we are back to human interaction and BUILDING CUSTOMER RELATIONSHIPS.

Customer Service 100

Customer Service 2009 2008 2010 100

Make or Break Moments

JUNE 24, 2010

I have one child in the school system and she participates in many extra activities, most of which we now pay for as we go. They wanted the residents to vote for adding a sizable tax amount to our real estate taxes for the purpose of… well, I don’t know that we ever knew.

Customer Service 100

Customer Service 2009 2008 2010 100

Practically Perfect PA

NOVEMBER 25, 2014

Anyone that lives and works in London will know that the first sign of snow will initiate a complete meltdown of all public transport systems from airplanes to buses and everything in between. Everyone that signs up to a GetTaxi Corporate Account will have access to a dedicated account manager and access to a 24hr customer service number.

Travel 100

Travel Credit Card 2014 Customer Service 100

Make or Break Moments

APRIL 23, 2010

Jo-Ann developed this scholarship as a tribute to her children, now grown and in college, and as a way to give back to the school system that had served her family so successfully. The forms included teacher recommendations, grade point average and their class standing.

Customer Service 100

Customer Service 2009 2008 2010 100

Service Untitled

SEPTEMBER 27, 2010

Service Untitled The blog about customer service and the customer service experience. It becomes a finely honed combination of quantity and efficiency developed by knowledge of the product, understanding the needs of customers, training, and the support tools available to the customer service team.

Customer Service 40

Customer Service Etiquette 2010 2006 40

Practically Perfect PA

JANUARY 17, 2014

Complimentary daily turndown service. Bose CD music system with assorted CDs with i-Pod connecters. Why book The Hay Adams for your boss? The location is fantastic as is the customer service and the hotel amenities. Goose down pillows and duvets; hypo-allergenic pillows and duvets are also available.

Travel 100

Travel Equipment 2014 Restaurants 100

The Small Business Blog

JULY 30, 2010

Business Telephone Systems & Phone Lines For Your Business techdepot.co.uk by Stefan Töpfer on Jul 30, 2010 Fellow blogger John Crickett is busy writing a new book: The Big Book of Business Ideas , and he needs your help. OnlineOffice: Overview Get the Flash Player to see this player. John Needs YOU! What do you have to do?

2007 100

2007 2008 2006 2009 100

LEADERASSISTANT.COM

OCTOBER 29, 2023

In this episode of The Leader Assistant Podcast, Nicole talks about the art of delegation, building a support system, being a mompreneur, and unlocking your productivity potential. And then you looking at your LinkedIn, and you’ve got looks like two companies miked up booking, which is podcast booking.

AT&T 72

AT&T Retirement Travel Networking 72