On The Job

JULY 22, 2010

Helpful information and advice from Americas favorite workplace columnist About Anita Blog Books Syndicated Column Interviews Career Links Contact Thursday, July 22, 2010 Is Using Social Media at Work a Good Idea? Facebook announced this week is has 500 million users. And not one of them ever, ever, ever uses it at work.

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Social Media Facebook Twitter Legal 100

The Small Business Blog

MAY 25, 2010

Business Telephone Systems & Phone Lines For Your Business techdepot.co.uk Other Great Business Blogs Social Media for Business WinWeb Pitch of the Week – Martin Everard Benefits Of Building A Home Business Is There More Financial Hardship To Come? What better way to do this than through social media?

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Make or Break Moments

AUGUST 25, 2010

Posted by Deborah Chaddock Brown on August 25, 2010 under Telephone Moments | 2 Comments to Read Often our first interaction with our customer is over the phone. Get Human is a website that offers a listing of companies and their customer service numbers and the shortcut secrets to help you connect with a real person.

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Phones Customer Service 2009 2008 100

All Things Admin

FEBRUARY 20, 2023

Gone are the days when filing, phone skills, and semi-legible shorthand were key requirements for an admin job. The “Traditional” Role of the Administrative Professional Has Shifted In the past, admins have been responsible for things like customer service, accounting, and data entry. Let’s look at each component individually.

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Administrative Professionals Social Media 2025 Mentoring 98

Make or Break Moments

AUGUST 27, 2010

Posted by Deborah Chaddock Brown on August 27, 2010 under Customer Moments | 2 Comments to Read I am working on writing a series of articles for a customer on the importance of developing and documenting business systems. But what about the customer service process? The customers. The response? Sounds harsh?

Customer Service 100

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Customers Rock!

AUGUST 16, 2012

Social media has pushed customer service to the forefront for many organizations. Responses are often faster in social media than they are in traditional service channels, since social media makes everything extremely visible. In my book , I talk about Killer Customer Service.

Social Media 100

Social Media Customer Service Phones AT&T 100

The Small Business Blog

MARCH 23, 2010

Business Telephone Systems & Phone Lines For Your Business techdepot.co.uk Other Great Business Blogs Social Media for Business WinWeb Pitch of the Week – Martin Everard Benefits Of Building A Home Business Is There More Financial Hardship To Come? But, what makes good customer service? You want the whole tree."

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Service Untitled

JUNE 30, 2010

Service Untitled The blog about customer service and the customer service experience. Consider using social media the same way. Offer role-playing, mentoring and carefully select those employees who can resolve, address and deal with customers in a positive manner.

Customer Service 40

Customer Service Social Media Mentoring Etiquette 40

The Marq

OCTOBER 26, 2009

TheMarq A Human Perspective on Business and Life Social Media Not a Panacea Some will find this as no surprise: social media is NOT the answer to every challenge in business. Theres no real business value in such postings, though some may argue there is personal historical and social value.

Social Media 40

Social Media 2009 Twitter Phones 40

Service Untitled

APRIL 4, 2011

In real estate sales, there is a lot more to successful customer service than dealing with just customers and clients. Homes are listed in multiple listing services, and thousands upon thousands of other selling realtors are there to sell a listed home. In real estate listing is the game. Make sure your orders are clear.

Customer Service 40

Customer Service Social Media Phones Confidence 40

Customers Rock!

MARCH 30, 2010

The radio program is really an extension of this blog; you get to hear my voice as part of an hour-long conversation around the topics we all know and love here: customer experience, customer service, loyalty, marketing, and social media. Customers have changed, and customer expectations have greatly changed!

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Customer Service Social Media Phones AT&T 100

Make or Break Moments

JULY 20, 2010

It is also true with our customers. If we put them first in all we do – the customer service experience improves. I’l created a little booklet that offers 105 ways to put customers first. You often have to put their needs ahead of yours. So how do you start?

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Office Dynamics

OCTOBER 15, 2014

Eerily, you happened to have just picked up a book two weeks prior, again, dissecting the same issue. Do you hear the ‘ Ring, Ring’ of the Get-a-Clue phone? It started with the book from Arianna Huffington, Thrive: The Third Metric to Redefining Success and Creating a Life of Well-Being, Wisdom, and Wonder. Are you hearing it?

Administrative Professionals 100

Administrative Professionals IAAP 2009 Social Media 100

Make or Break Moments

JANUARY 29, 2010

His phone is turned off – probably to avoid my text messages – and the silence is killing me. I am presenting a series of four workshops on Social Media scheduled to begin February 10 and follow for three additional Wednesdays. It included another customer service address to contact.

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Social Media Customer Service 2009 2008 100

Service Untitled

MARCH 22, 2010

Service Untitled The blog about customer service and the customer service experience. A system that makes special orders simple is a system that helps promote customer service. Possibly Related Posts: L.L.Bean ranks #1 in customer service L.L. Inventory tracking. At a local.

Customer Service 40

Customer Service Policies Purchasing AT&T 40

Make or Break Moments

JULY 28, 2010

“We compile photos and stories into a book that you can present to your aging loved one, kind of a ‘this is your life’ keepsake. The caller introduced himself as Dave Somebody. “Hi Dave, how can I help you?&# I am racking my brain. Is this a prank? Is this my brother? He continues. We find they like it a lot.&#

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Make or Break Moments

DECEMBER 16, 2009

One person was behind the desk, I was no more than five feet away and talking to her when she picked up the phone and called a vendor, totally ignoring my presence. Yet, a phone call appeared to be more important than engaging me in even trivial conversation. Lesson Learned: One way to create sales is to get people into the store.

Customer Service 100

Customer Service 2009 2008 2010 100

Make or Break Moments

MAY 20, 2010

I was invited to speak on Earning Customer Loyalty - a great passion of mine, but the best part of my day was the keynote presentation by Anita Campbell of Small Business Trends. Well, when it comes to social media or technology my first stop is to the source: Mashable. You Betcha! So what is the first step?

Customer Service 100

Customer Service 2009 Social Media 2008 100

Make or Break Moments

DECEMBER 21, 2009

The purpose of your website should be to get the reader to take a predetermined action: pick up the phone, send you an email or fill out a contact form. Make sure your website is doing its part to capture the reader’s attention and get them to pick up the phone so you can do your magic.

Customer Service 100

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Make or Break Moments

MARCH 9, 2010

They use technology to allow service men and women to deposit checks no matter where they are stationed. They have created a company that puts the specific needs of their customers first. I was especially intrigued by what the article refers to it as their Secret Sauce.

Customer Service 100

Customer Service 2010 2009 Attire 100

Make or Break Moments

FEBRUARY 25, 2010

I was reading the posts over at Small Business Trends (something I highly recommend you do) and ran across an article by Barry Moltz entitled the 10 Customer Service Trends of 2010. She’d read that this newest generation was taking on traits of their grandparents; embracing the homemade handicrafts.

Customer Service 100

Customer Service 2009 2008 2010 100

The Small Business Blog

NOVEMBER 2, 2007

Business Telephone Systems & Phone Lines For Your Business techdepot.co.uk Other Great Business Blogs Social Media for Business WinWeb Pitch of the Week – Martin Everard Benefits Of Building A Home Business Is There More Financial Hardship To Come? Any if you’re thinking about marketing, you should consider this book.

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Make or Break Moments

FEBRUARY 16, 2010

It is snowing in blizzard proportions, it is 6pm on President’s Day and we’ve had all weekend to shop for the book. I start by scouring the shelves of books we have and realize that the copy I am SURE WE HAVE SOMEWHERE can’t be found. NOW she tells me? I was just starting supper. YOU ARE OPEN???

Learning 100

Learning Customer Service 2009 2008 100

Make or Break Moments

JULY 14, 2010

I belong to several; local groups with a variety of business types and industry specific groups for speakers, writers, customer service and HR professionals. We talk about CUSTOMER SERVICE but I didn’t see a group that dealt with the “relationships&# we have with customers.

Customer Service 100

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Make or Break Moments

FEBRUARY 1, 2010

If we are conversing online or over the phone – the desire to multi-task while we talk can be overwhelming, but if you read Larry’s article you can hear just how wrong that decision was. But the biggest thing to remember is STAY FOCUSED ON THE CUSTOMER. The pleasantries we learned in Kindergarten still work well.

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Make or Break Moments

JANUARY 20, 2010

We need to do the same thing with our customers. Of course that means we have to engage them in conversation – exit interviews – follow up surveys or phone calls to ask about the service and experience and then listen for patterns. Customer complaints are another great place to look for patterns.

Customer Service 100

Customer Service 2009 2008 2010 100

The Small Business Blog

JULY 27, 2006

Business Telephone Systems & Phone Lines For Your Business techdepot.co.uk Other Great Business Blogs Social Media for Business WinWeb Pitch of the Week – Martin Everard Benefits Of Building A Home Business Is There More Financial Hardship To Come? So, now you know why you need to keep books, but how do you go about it.

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Make or Break Moments

FEBRUARY 15, 2010

“If they have great content, the reader stays longer and then picks up the phone or emails or places an order, right?&# “Yes – that’s what I offer. You didn’t position it right so that the customer truly understood what you could do for them.&# Words People Read.&# “Nope. You are offering them sales.

Customer Service 100

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The Small Business Blog

JULY 30, 2010

Business Telephone Systems & Phone Lines For Your Business techdepot.co.uk Other Great Business Blogs Social Media for Business WinWeb Pitch of the Week – Martin Everard Benefits Of Building A Home Business Is There More Financial Hardship To Come? OnlineOffice: Overview Get the Flash Player to see this player.

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Make or Break Moments

MAY 11, 2010

I’ll never know if I don’t pick up the phone and ask. Are you guilty of just focusing on the customers or prospects that scream the loudest and let the ones who seem self sufficient, fend for themselves? I am a customer service trainer, and in training I reiterate the importance of the customer relationship.

Customer Service 100

Customer Service 2009 2008 2010 100

The Small Business Blog

MAY 23, 2010

Business Telephone Systems & Phone Lines For Your Business techdepot.co.uk Other Great Business Blogs Social Media for Business WinWeb Pitch of the Week – Martin Everard Benefits Of Building A Home Business Is There More Financial Hardship To Come? OnlineOffice: Overview Get the Flash Player to see this player.

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The Small Business Blog

MARCH 21, 2010

Business Telephone Systems & Phone Lines For Your Business techdepot.co.uk Other Great Business Blogs Social Media for Business WinWeb Pitch of the Week – Martin Everard Benefits Of Building A Home Business Is There More Financial Hardship To Come? Make the necessary changes once you know exactly what your customers want.

Learning 100

Learning 2007 2008 2006 100

Andrea Kalli

MAY 6, 2010

Twitter is a free service and you can link to your Twitter account from your blog or your business’ official website. Customer service is a time sensitive task. When customers have questions or concerns, you need to respond quickly. Best of all, you can handle customer service via Twitter on your mobile!

Twitter 100

Twitter Social Media Microsoft Outlook Customer Service 100

The Small Business Blog

MAY 18, 2010

Business Telephone Systems & Phone Lines For Your Business techdepot.co.uk Other Great Business Blogs Social Media for Business WinWeb Pitch of the Week – Martin Everard Benefits Of Building A Home Business Is There More Financial Hardship To Come? OnlineOffice: Overview Get the Flash Player to see this player.

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The Small Business Blog

AUGUST 8, 2010

Business Telephone Systems & Phone Lines For Your Business techdepot.co.uk Other Great Business Blogs Social Media for Business WinWeb Pitch of the Week – Martin Everard Benefits Of Building A Home Business Is There More Financial Hardship To Come? They all have to do their part by providing excellent customer service.

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Service Untitled

OCTOBER 25, 2010

Service Untitled The blog about customer service and the customer service experience. Now we have progressed to a Social Customer Relationship Management (Social CRM) which takes us from the original CRM and now adds new communication channels via the social web to concentrate on better customer relationships.

Social Media 40

Social Media Customer Service Etiquette 2010 40

The Small Business Blog

JANUARY 1, 2010

Business Telephone Systems & Phone Lines For Your Business techdepot.co.uk Other Great Business Blogs Social Media for Business WinWeb Pitch of the Week – Martin Everard Benefits Of Building A Home Business Is There More Financial Hardship To Come? We will open the book. External Links External Links SynergyOne.co.uk

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