Office Dynamics

OCTOBER 3, 2010

They had great expertise in protocol, etiquette, and how to dress, speak and act as executive assistants. She recommended obtaining career-specific training, rather than generic, general, non-desk specific training. “We We need to bring training and development into the profession about the profession ,” she said.

Administrative Professionals 100

Administrative Professionals Retirement Training Assertiveness 100

Office Dynamics

OCTOBER 3, 2010

They had great expertise in protocol, etiquette, and how to dress, speak and act as executive assistants. She recommended obtaining career-specific training, rather than generic, general, non-desk specific training. “We We need to bring training and development into the profession about the profession ,” she said.

Administrative Professionals 100

Administrative Professionals Retirement Training Assertiveness 100

Stephanie LH Calahan

MARCH 25, 2011

Thanks to Peter Coombs of FRONTLINE Training & Consulting. Booking Notebook. Those that become personal friends, service providers, or consultants may simply be transferred to your personal address book. When I entered every card into Outlook, I ended up with an address book full of strangers. The business cards?

Business Cards 100

Business Cards Networking ASAP Etiquette 100

Laughing all the Way to Work

JANUARY 13, 2009

We really dont have an excuse because it is becoming increasingly easy to take courses online. I have had great experiences learning online in interactive courses. One question I have about this entry is where do you find online courses. I use a place based in Toronto called Last Minute Training. Excellent material!

Time Zones 100

Time Zones IAAP 2009 International 100

Laughing all the Way to Work

MAY 10, 2009

Many times the administrative assistant position is a good way into an organization and what a great training ground to know an organizations inner workings than in this profession. I think many university students are seeing the value in having this kind of training. So much is expected of executives these days. Excellent material!

Time Zones 100

Time Zones IAAP International Meeting Minutes 100

Laughing all the Way to Work

FEBRUARY 21, 2009

Give the task to an assistant and we will work with everyone involved and not only set up the meeting date and time, but book the boardroom, photocopy and distribute the meeting materials and arrange the flight and hotel if necessary. Of course if you are not licensed to do a particular job, or qualified, then you should not do it.

Time Zones 100

Time Zones IAAP 2009 International 100

Service Untitled

OCTOBER 1, 2010

Kathy Garcia of The Job Training Center speaks about this year’s theme which is ‘A brand new experience.’ The quick video-clips are ideal for staff meeting openers, weekly mini-courses, or tools for reinforcing an already great customer service culture. Their book called “Who’s Your Gladys?

Customer Service 40

Customer Service Etiquette Social Media 2010 40

Laughing all the Way to Work

NOVEMBER 21, 2009

If you keep telling yourself you cant do it, then of course you wont be able to, but if you say I dont know if I can, but I am going to try anyway, or I know I can do that because it was what I was trained for and then go ahead and do it, it will open all kinds of doors for you. (Or Excellent material!

Self Esteem 100

Self Esteem Time Zones IAAP International 100

Service Untitled

SEPTEMBER 23, 2010

Of course, we can’t forget to get involved with social media as in Facebook and Twitter. Of course, Customer service procedures and social media preparation You wouldn’t jump into a swimming pool if you didn’t. The more meaningful blogs that can be generated, the more hits in your particular field you will attract.

Customer Service 40

Customer Service Social Media Interviewing Etiquette 40

Service Untitled

AUGUST 24, 2010

Of course the main factors of incompetence, rudeness, minimal training, and economic cutbacks have made their profound impact on negative customer service experiences, so why not help ourselves feel better, help to improve the company’s customer service, and earn some perks at the same time?

Customer Service 40

Customer Service Credit Card Travel Fax 40

Service Untitled

AUGUST 10, 2010

Training is based on practice, practice, practice. Training should concentrate on ways to stay calm when an angry customer lashes out, how to choose the response action that will best suit the situation, and innovative ways to bring those volatile interactions to a polite and positive close.

Customer Service 40

Customer Service Etiquette 2010 2006 40

Laughing all the Way to Work

DECEMBER 31, 2009

I booked one of my former bosses on a flight to Toronto. Years ago, when I worked for the Royal Canadian Mounted Police (RCMP), I took a training course on a Telex machine. Again, when I worked at the RCMP, I went on a training course for a machine to do criminal record checks. Needless to say -- it worked!

Time Zones 100

Time Zones 2010 IAAP International 100

Service Untitled

JANUARY 5, 2010

One of the favorite stops for her daughter is Abercrombie and Fitch; of course, it caters to the fashionable, modern collegiate lifestyle. My friend’s daughter is very petite, barely standing five feet tall and being a gymnast who is also very slim, wears either a size “O&# or a size “OO&#.

Customer Service 40

Customer Service Lifestyle Etiquette 2010 40

Service Untitled

MAY 27, 2010

Of course, a customer service representative doesn’t need a computer program to tell them how a customer is feeling when he starts screaming in the phone, but Magnify claims it can predict that outcome before it actually happens. Of course, It’s all in your attitude At the local grocery store yesterday, a consumer was having.

Customer Service 40

Customer Service Etiquette Medical 2010 40

Laughing all the Way to Work

AUGUST 1, 2010

Of course the simple solution would be to have the same password for every aspect of your life, but nope that doesn’t work. Of course even if the system hadnt crashed, I would have needed to know my server and Outlook password so I could get into my sub-folder with all my passwords? But they refuse to help me out.

Time Zones 100

Time Zones 2010 IAAP Filing 100

Service Untitled

JANUARY 29, 2010

Of course, the. Where much of Tom’s competition has been reading Craigslist looking for part-time construction jobs, Tom goes to work every day with more projects lined up for the future. How not to give customer service and lose business We’ve seen a lot of businesses failing. has extended the First-Time Home Buyer Tax Credit.

Customer Service 40

Customer Service Etiquette 2010 2006 40

Laughing all the Way to Work

JULY 20, 2009

Of course, the reason could have been that I was up all night with a sick child or wasnt feeling well myself or I just had an argument with my spouse and was still stewing about it. I was actually just reading a chapter of the book "The Art of Extreme Self-Care" by Cheryl Richardson which speaks to some of this.

Time Zones 100

Time Zones 2009 IAAP Administrative Professionals 100

Laughing all the Way to Work

SEPTEMBER 17, 2010

They had booked the space for November 8th. I knew we were going to go back to that city the next year so negotiated with the hotel that if I booked the next event at their venue would they waive the cancellation fee. If you are not sure of the number of people who will be booking, then give them a rough estimate.

Time Zones 100

Time Zones IAAP Negotiating International 100

Laughing all the Way to Work

JUNE 27, 2009

HA HA This assignment of course is a result of "Just say yes". About Me Ottawa, Canada View my complete profile Click on the image to order my book Laughing All The Way to Work from Amazon All royalties go to the Canadian Cystic Fibrosis Foundation What some people are saying about the book. Excellent material!

Time Zones 100

Time Zones IAAP Holidays Meeting Minutes 100

Service Untitled

OCTOBER 22, 2010

According to Stephen Fink’s book entitled Crisis Management , the company regained 98 percent of its market share it had before the Tylenol deaths. Of course these are extreme examples, but it does show that brand expectation connects with emotions, and emotions are not always rational. So what do these examples teach us?

Customer Service 40

Customer Service 2010 Suppliers Etiquette 40

Laughing all the Way to Work

MARCH 13, 2010

Of course that usually doesnt happen at work so I take about an hour of my home time, but it is well worth it the next day. I finally had a chance to sit down and read your book over the holiday. I find the best time to think about what I need is when I have a nice quiet time to do that. Excellent material!

Time Zones 100

Time Zones IAAP 2010 International 100

Service Untitled

MARCH 16, 2009

Customer service statisticians have found that solving an issue during the first contact (as opposed to over the course of two, three, or more contacts) saves time, money, and increases customer satisfaction in the long run. Think about each way that first call resolution helps: Saving time.

Customer Service 40

Customer Service Etiquette Phones 2006 40

Laughing all the Way to Work

SEPTEMBER 29, 2008

I am planning a local fundraiser to help the family with the costs on November 15th, but of course it will be in Ottawa, Canada and I know most of you are elsewhere. In the meantime, I have decided to donate the royalties on any sales of my book to the Canadian Cystic Fibrosis Foundation. My book is currently available on Amazon.

Time Zones 100

Time Zones IAAP Meeting Minutes International 100

Laughing all the Way to Work

MAY 1, 2009

Of course there will come a time when questions about certain things will not have to be asked as it is hoped the new hire will catch on to the office procedures and their initiative will kick in and they will take on these tasks on their own, but in the beginning please ask. I dont see it as a weakness, but as a strength. Excellent material!

Time Zones 100

Time Zones IAAP Meeting Minutes International 100

Service Untitled

SEPTEMBER 8, 2010

Home About Service Untitled Subscribe for Free Consulting Contact Archives Employee engagement is a force behind success Cheryl September 08, 2010 Behind the Scenes , Employees , Hiring & Training 2 Comments Employee engagement is the motivation, commitment, and loyalty of people working in order to further an organization’s interest.

Customer Service 40

Customer Service Self Esteem Suppliers Payroll 40

Laughing all the Way to Work

JANUARY 10, 2010

I of course ignored him and went about providing the best service I could. About Me Ottawa, Canada View my complete profile Click on the image to order my book Laughing All The Way to Work from Amazon All royalties go to the Canadian Cystic Fibrosis Foundation What some people are saying about the book. Excellent material!

Time Zones 100

Time Zones IAAP 2010 International 100

Laughing all the Way to Work

AUGUST 8, 2009

I was eager to open my brand new book bag and get my pencil and write the first words in my new scribbler. Of course you have to be prepared and know your stuff, but knowing you look good when you walk in the door will do wonders on how you present yourself. I finally had a chance to sit down and read your book over the holiday.

Time Zones 100

Time Zones IAAP International Meeting Minutes 100

Laughing all the Way to Work

JANUARY 3, 2009

If you have to P.S. this far you have missed the point of the P.S. * POSTSCRIPT TO MY POSTSCRIPT ARTICLE My boss read my blogpost and pointed out to me that he thought the correct way to write the post script is: PS or PPS Of course, he sent me a link to prove his point. I finally had a chance to sit down and read your book over the holiday.

Time Zones 100

Time Zones IAAP International Meeting Minutes 100

Laughing all the Way to Work

OCTOBER 6, 2009

They seemed surprised that I didnt know she had an alcohol problem because they told me you could smell the booze off her every day, but of course I hadnt noticed. I finally had a chance to sit down and read your book over the holiday. Excellent material! Congratulations on this achievement/labour of love!

Time Zones 100

Time Zones IAAP International Meeting Minutes 100

Laughing all the Way to Work

SEPTEMBER 7, 2009

Take for instance on my first day in my new job, these were the acronyms that were being tossed about in conversations at a meeting where I was taking minutes: DOCAS, DRE, LHINS, NAGWD, OCRI and DAC to name a few and these of course are all pronounced as words. I finally had a chance to sit down and read your book over the holiday.

Time Zones 100

Time Zones ASAP IAAP International 100

Service Untitled

JANUARY 15, 2010

Home About Service Untitled Subscribe for Free Consulting Contact Archives How to diffuse an angry customer Cheryl January 15, 2010 Angry Customers , Customer Service , Etiquette 3 Comments A friend of mine purchased a pair of shoes from a popular discount shoe store in our local area.

Customer Service 40

Customer Service Etiquette Purchasing 2010 40

Laughing all the Way to Work

OCTOBER 4, 2008

Of course we know that people like this are not the Queen and their self-importance is only from themselves, but they can sure make your life miserable while you are in their kingdom. I finally had a chance to sit down and read your book over the holiday. How can you survive in this kind of a working environment? Excellent material!

Time Zones 100

Time Zones IAAP Meeting Minutes International 100

Laughing all the Way to Work

MAY 23, 2009

Of course there were four Karens and three Bobs. the phone book, standard filing practices etc.) Choose the Address Book Tab at the far right. I finally had a chance to sit down and read your book over the holiday. Or if I was delivering mail to someone I had to stop, re-think and look for their first name.

Time Zones 100

Time Zones IAAP International Meeting Minutes 100

Laughing all the Way to Work

MAY 10, 2009

Of course before I recommend anything I try it out so I picked up the phone and it asked me what I was looking for and what city and province. I finally had a chance to sit down and read your book over the holiday. I have loved it ever since and that is when my list of handy Favourites was born. Excellent material!

Google 100

Google Time Zones IAAP International 100

Laughing all the Way to Work

JUNE 14, 2009

I was wondering what type of experience or training does one need to aquire to support a Board of Directors? There are courses on minute taking and Board governance, but also you can learn alot by reading books and asking others who are in this field. I finally had a chance to sit down and read your book over the holiday.

Agenda 100

Agenda Time Zones IAAP Calendars 100

Laughing all the Way to Work

APRIL 10, 2009

Of course what works for me will probably not apply to you so you need to set up folders that apply to your working situation, but the fewer the better. I finally had a chance to sit down and read your book over the holiday. For instance, I have folders for the Board of Directors, International, Personal and one for Work Information.

Time Zones 100

Time Zones Administrative Professionals IAAP International 100

Service Untitled

OCTOBER 28, 2010

Of course, companies use these customer feedback surveys to gain more insight into their brands, but I often wonder how does a company know how I really feel about my shopping experience without asking me to actually describe it? Yesterday I purchased dog food from Petco ; hence a receipt offering me $2.00

Customer Service 40

Customer Service Office Depot Purchasing Etiquette 40