Books Company Customer Service Policies 
Customers Rock!
OCTOBER 18, 2011
Harry is with Useful Social Media , and I will be presenting at their New York Conference on Social Media and Customer Service next week. Plus, Harry interviewed me about my book, The Hidden Power of Your Customers: Four Keys to Growing Your Business Through Existing Customers. But are companies getting it?
Success
JANUARY 9, 2023
He wrote a book about ways people lose in business entitled The Ten Commandments for Business Failure. Remember that the customer is king. The following customer service truths were compiled from various studies: Poor service is the No. 2 reason companies lose business. Excellence is not a policy decision.
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Customers Rock!
JUNE 26, 2011
This friend had earned enough miles for a free trip to Europe but hadn’t been able to fly AirlineX for awhile since his company now required him to fly the cheapest option (which this airline never was). Customers are watching the actions of your company. What do your marketing communications say about your company?
Service Untitled
APRIL 10, 2013
The Customer Service Survival Kit was written by Richard S. Gallagher, a practicing psychotherapist and the author of many customer service books who has trained over 20,000 people on how to handle the most daunting situations with customers while improving their confidence and an organization’s customer relations.
Make or Break Moments
AUGUST 27, 2010
Posted by Deborah Chaddock Brown on August 27, 2010 under Customer Moments | 2 Comments to Read I am working on writing a series of articles for a customer on the importance of developing and documenting business systems. But what about the customer service process? The customers. The response? Sounds harsh?
Practically Perfect PA
JUNE 28, 2017
It is more important than ever for companies to have a reliable and easy-to-access Duty of Care platform. Accounting for the safety and the whereabouts of business travellers has never been of greater importance for international companies. Do you know their precise or approximate location? And now, given that the U.S.
Productivity Bits
JUNE 7, 2010
Any company like theirs would never have weathered the turmoil that almost shut them down hadn’t they turn around the idea that money alone can drive their business into success. This has been Zappos’ business model: Build a business driven by customer service based on happiness. Zappos very well know that.
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