Practically Perfect PA

MAY 4, 2017

In a time where the majority of emphasis is placed on finding the best price, the easy route is to choose the cheapest option when booking your executive travel, especially when it comes to airport transfers, be it a group or individual. Larger companies are using this statistic to drive prices down, at the expense of the driver themselves.

Travel 153

Travel Negotiating Customer Service Expenses 153

Allwork

JANUARY 3, 2024

Coworking spaces are increasingly aligning with the hospitality industry rather than traditional real estate, focusing on service and experience rather than just property transactions. Companies no longer need massive office spaces because their workers simply aren’t using them. But we as an industry are creating one.

Customer Service 299

Customer Service Networking Management Learning 299

Service Untitled

APRIL 10, 2013

The Customer Service Survival Kit was written by Richard S. Gallagher, a practicing psychotherapist and the author of many customer service books who has trained over 20,000 people on how to handle the most daunting situations with customers while improving their confidence and an organization’s customer relations.

Customer Service 40

Customer Service Social Media Negotiating Facebook 40

Customers Rock!

JUNE 26, 2011

This friend had earned enough miles for a free trip to Europe but hadn’t been able to fly AirlineX for awhile since his company now required him to fly the cheapest option (which this airline never was). Customers are watching the actions of your company. What do your marketing communications say about your company?

Customer Service 100

Customer Service Credit Card Social Media Email 100

LEADERASSISTANT.COM

JULY 23, 2023

In this episode, Michelle talks about working in a public company, the changing role of an executive assistant in our remote world, and how to elevate the role. Michelle made history in 2023 as the first Founder of an EA support company to win the Colleen Barrett Award for Administrative Excellence at the 2023 Chicago Admin Awards.

Administrative Professionals 81

Administrative Professionals 2023 Finance Restaurants 81

Make or Break Moments

AUGUST 10, 2010

Posted by Deborah Chaddock Brown on August 10, 2010 under Customer Moments , Employee Moments , First Impressions | Read the First Comment Customer Relationships are just like good friends They sound similar but do they mean the same thing? Customer service is what everyone expects to receive. Or would they?

Customer Service 100

Customer Service 2009 2008 2010 100

Make or Break Moments

JUNE 27, 2010

Posted by Deborah Chaddock Brown on June 27, 2010 under Customer Moments | Be the First to Comment I get confused sometimes, more often than not, some would say, about the right word to use. Which is customer service for your business? hmmm sounds like the same thing. It is perhaps MORE than a strategy or a tactic.

Customer Service 100

Customer Service 2009 2008 2010 100

Practically Perfect PA

MAY 4, 2017

In a time where the majority of emphasis is placed on finding the best price, the easy route is to choose the cheapest option when booking your executive travel, especially when it comes to airport transfers, be it a group or individual. Larger companies are using this statistic to drive prices down, at the expense of the driver themselves.

Travel 100

Travel Negotiating Customer Service Expenses 100

Customers Rock!

MAY 5, 2011

I am so excited to share the news with all of you that I have a book coming out in July! And it is thanks to you, my faithful Customers Rock! The book is called The Hidden Power of Your Customers: Four Keys to Growing Your Business Through Existing Customers , being published by John Wiley & Sons.

Customer Service 100

Customer Service Social Media AT&T Interviewing 100

Make or Break Moments

AUGUST 27, 2010

Posted by Deborah Chaddock Brown on August 27, 2010 under Customer Moments | 2 Comments to Read I am working on writing a series of articles for a customer on the importance of developing and documenting business systems. But what about the customer service process? The customers. The response? Sounds harsh?

Customer Service 100

Customer Service 2009 2008 2010 100

Allwork

DECEMBER 12, 2022

Founded in 1997, Inigo is a well-established serviced office company renowned for its distinctive period buildings in premium town and city centre locations. . Inigo’s clients and team members are in great hands, and I look forward to seeing the company continue to flourish.” A New Direction for UBC .

Customer Service 130

Customer Service Management 130

Success

OCTOBER 3, 2021

But I never fail to be stunned by the number of companies that don’t market themselves effectively. You owe it to yourself, your staff and your business to get serious about marketing, and that’s why I wrote my newest book, Get Different: Marketing That Can’t Be Ignored. Marketing is about getting noticed.

Customer Service 331

Customer Service Goals Learning 331

LEADERASSISTANT.COM

AUGUST 27, 2023

She’s the first individual to fill this position within the growing company, under leadership of a new CEO. ezCater’s simple-to-use platform provides a network of over 100,000 restaurants nationwide, business-grade reliability, food spend management tools, and 24/7 support from their highly trained customer service team.

Customer Service 96

Customer Service Restaurants Budget Interviewing 96

LEADERASSISTANT.COM

OCTOBER 1, 2023

In this episode, Lucy talks about her new book, the Global Skills Matrix for administrative assistants, and much more. ezCater’s simple-to-use platform provides a network of over 100,000 restaurants nationwide, business-grade reliability, food spend management tools, and 24/7 support from their highly trained customer service team.

Administrative Professionals 87

Administrative Professionals Restaurants Training Customer Service 87

LEADERASSISTANT.COM

JANUARY 7, 2024

In this episode of The Leader Assistant Podcast, Amaia shares her fascinating story about her pursuit of becoming a doctor, finding a customer service job at ezCater on Craigslist, becoming EA to the CEO, and how her experience as a c-suite assistant prepared her for her director role.

Customer Service 87

Customer Service Restaurants Budget Environment 87

Small Business CEO

FEBRUARY 16, 2021

Picture this – your company’s phone is ringing off the hook. It could be a potential customer calling up to inquire about a product. Or an existing customer is trying to book an appointment. Or worse, a dissatisfied customer looking to resolve a grievance. … The post Want to Win More Business?

Customer Service 64

Customer Service Phones UPS 64

The Small Business Blog

MARCH 23, 2010

Forex Robot : Take Your Company Public In Less Than 10 Days? Good Customer Service Can Go A Long Way by Stefan Töpfer on Mar 24, 2010 For a small business, customer retention can prove as profitable as sourcing new customers. How many of us haven’t ranted to our friends about our dealings with a service provider?

Customer Service 100

Customer Service 2007 2008 2010 100

Service Untitled

AUGUST 11, 2013

So what makes something like this so memorable, and why did the employee take it on her own to offer us such a complimentary service? And then what friend wouldn’t remember the story when getting ready to book a few days on the luxurious Island of Palm Beach? Why do customers want to keep coming back?

Customer Service 40

Customer Service Skills AT&T Training 40

Success

JUNE 8, 2022

White’s work as a corporate speaker and on-site trainer for companies slowed to a halt when the pandemic started. While reimagining a new career that focused on more intimate job coaching, her 28-year-old daughter suggested she join TikTok to share the short videos she’d made about her services. A Social Business.

Social Media 263

Social Media Agencies Calendars Forms 263

Service Untitled

MAY 6, 2013

The ultimate success of a company is predicated on exceptional customer service experiences. For post-sales service, Consumer Reports ranked Apple Customer Service ahead of other companies for best PC tech support with the company scoring an 86 out of a possible 100 points. P PRESENT.

Customer Service 40

Customer Service Training Expenses Confidence 40

LEADERASSISTANT.COM

NOVEMBER 19, 2023

@offsite on X Jared’s book, NETWORKING: How to Meet Influential People, Deepen Relationships, and Become a Super-Connector ABOUT JARED Jared Kleinert is the Founder/CEO of Offsite. If you’re planning a team retreat, Offsite can save you time, money, and stress.

2015 78

2015 Networking 2013 Restaurants 78

Service Untitled

FEBRUARY 14, 2013

All Genius Personnel will be salaried, and if a customer is interested in purchasing a car they will be referred to a salesperson. The program is now being tested in Europe, and the company hopes to be ready to launch in the United States by next year when it introduces its 13 electric cars. Photo credit: ronsombilongallery .

Customer Service 40

Customer Service Salary Google Expenses 40

LEADERASSISTANT.COM

DECEMBER 31, 2023

Be sure to check out the book Sage mentions in this episode -> The 29-Hour Work Day ) LEADERSHIP QUOTE When you choose the paradigm of service, looking at life through that paradigm, it turns everything you do from a job into a gift. Sage recognizes the importance of being a stellar representation of the executive and the company.

IAAP 74

IAAP Administrative Professionals Restaurants Customer Service 74

LEADERASSISTANT.COM

SEPTEMBER 24, 2023

Author of the book, Too Busy, Too Bored for Prayer: A 7-Day Challenge (available on Amazon). ezCater’s simple-to-use platform provides a network of over 100,000 restaurants nationwide, business-grade reliability, food spend management tools, and 24/7 support from their highly trained customer service team.

Restaurants 86

Restaurants Customer Service Budget Interviewing 86

LEADERASSISTANT.COM

JANUARY 21, 2024

As the Chief of Staff to a President at a Fortune 40 company—a multibillion-dollar business with 5,000+ employees—Maggie built the president’s Chief of Staff model from the ground up to create a highly successful team, drove efficiencies, and established executive back-office structure that will be in place for years to come.

Restaurants 77

Restaurants Customer Service Budget Networking 77

Service Untitled

JUNE 25, 2012

In one of the most successful self-help books, The 7 Habits of Highly Effective People , author Stephen Covey identifies the elements truly effective people use regularly as tools towards their success. Might we just build trust and more satisfied customers by getting back to basics, and using proven methods of success?

Customer Service 40

Customer Service Credit Card Interviewing Purchasing 40

LEADERASSISTANT.COM

AUGUST 13, 2023

She’s co-founded multiple companies and also has experience as an executive assistant and operations manager. CONNECT WITH ERYN Eryn on LinkedIn choosesapphire.com The Power of Full Engagement (Recommended book on energy management) ABOUT ERYN Eryn Anitavi has been an entrepreneur since circa age 10.

Management 82

Management Restaurants Customer Service Budget 82

LEADERASSISTANT.COM

NOVEMBER 12, 2023

Lee is a Senior Executive Assistant and EA Manager at Atlassian, a remote-first, global software company. In this episode of The Leader Assistant Podcast, Natalie Lee shares her journey from working in HR to being an executive assistant, working at a remote-first company, and nurturing psychological safety in the workplace.

Management 81

Management Restaurants Customer Service Budget 81

LEADERASSISTANT.COM

APRIL 9, 2023

Hallie serves as Chief of Staff to the Founder and CEO of Adam Hergenrother Companies. ezCater’s simple-to-use platform provides a network of over 100,000 restaurants nationwide, business-grade reliability, food spend management tools, and 24/7 support from their highly trained customer service team.

Restaurants 81

Restaurants Customer Service Budget Interviewing 81

Service Untitled

OCTOBER 2, 2012

It’s no coincidence that National Customer Service Week is celebrated this late on the calendar; it’s the unofficial launch of the biggest shopping experience of the year as the holiday season closes in and shoppers start counting down the days to family and friend celebrations. photo by: William Brawley.

Customer Service 40

Customer Service Cubicle Salary Clothes 40

LEADERASSISTANT.COM

JUNE 25, 2023

Leigh Felton has over 25 years of experience working in executive operations and chief of staff positions for companies like Microsoft and the State of Washington. A good CEO knows that it’s not. Also, check out the companion study guide, The Leader Assistant Workbook , to dig deeper.

Restaurants 76

Restaurants Customer Service Budget Interviewing 76

Success

JANUARY 9, 2023

He wrote a book about ways people lose in business entitled The Ten Commandments for Business Failure. Remember that the customer is king. The following customer service truths were compiled from various studies: Poor service is the No. 2 reason companies lose business. What could make your business fail?

Policies 271

Policies 2011 Customer Service Confidence 271

Productivity Bits

JUNE 7, 2010

Any company like theirs would never have weathered the turmoil that almost shut them down hadn’t they turn around the idea that money alone can drive their business into success. This has been Zappos’ business model: Build a business driven by customer service based on happiness. Zappos very well know that.

2011 100

2011 Customer Service Copyright Policies 100

LEADERASSISTANT.COM

DECEMBER 3, 2023

In that episode, Cathy and I discussed implementing OKRs at your company, leading a team of assistants, onboarding team members, and more! THE LEADER ASSISTANT BOOK Download the first 3 chapters of The Leader Assistant: Four Pillars of Game-Changing Assistant for FREE here or buy it on Amazon and listen to the audiobook on Audible.

Networking 78

Networking Restaurants Customer Service Budget 78

LEADERASSISTANT.COM

JANUARY 14, 2024

. ––– THE LEADER ASSISTANT PODCAST IS PRESENTED BY EZCATER ezCater is the nation’s most trusted provider of corporate food solutions — the best way for companies to order food for daily employee lunches, meetings, and events of any size or budget. Also, check out the companion study guide, The Leader Assistant Workbook , to dig deeper.

Forms 72

Forms Finance Restaurants Customer Service 72

LEADERASSISTANT.COM

OCTOBER 8, 2023

He currently owns four digital companies, five wedding venues, and real estate investment properties. He later sold the company after 27 months. He has since built multiple 7+ figure companies and built a strong and growing real estate portfolio.

Email 81

Email Management Restaurants Customer Service 81

Stephanie LH Calahan

AUGUST 20, 2012

  I was hit by the lack of customer service too, but we can certainly learn from this story; so that is what I'm going to share today. Provide Customer Service Even If The Service You Are Providing is No Cost.   Today, third-party services are starting and stopping every day. 

Customer Service 100

Customer Service Learning 2012 Social Media 100