Customers Rock!

SEPTEMBER 27, 2010

I was recently asked to participate in a review of Greg Verdino ’s book MicroMarketing: Get Big Results by Thinking and Acting Small This is not to be an ordinary book review, however, although I enjoy doing those on occasion. I was asked to participate in a chapter-by-chapter review.

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Service Untitled

MARCH 12, 2010

2 Responses to “Customer loyalty and Toyota&# Kathy Clark said: Mar 15, 10 at 1:14 pm I agree it will be a very interesting case study as Toyota tries to recover from this nightmare. You can leave a response , or trackback from your own site. It only has 34,000 mile on it, because I walk to work.

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Customer Service Postal Service 2010 Finance 40

Success

AUGUST 10, 2021

Rather than dump a bunch of problem-solving strategies in your lap, let’s look at four real-ish case studies and use them to illustrate our four new strategies. The scenario: You are an e-commerce solopreneur, and your startup teaches aspiring speakers how to book paid gigs with corporate clients. Six Thinking Hats.

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Service Untitled

APRIL 16, 2009

The company doesn’t find it profitable to help customers on an individual service basis, so they make you purchase more services to hike up the per visit/transaction charge. I stumbled upon your blog from the Perfect Apology website ( [link] ), which I visited because I was looking for customer service case studies.

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Stephanie LH Calahan

MAY 20, 2011

It also helped me write my two books! So, recycle those papers you have written and turn them into your next blog or book! I've recently launched my own blog and those articles will reappear there, and one day they may be re-purposed again into a book. Don't Write Your Book. Talk Your Book.

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Men With Pens

DECEMBER 6, 2009

Not authors who sell books in stores. Holiday Season Kicks Off – 2 Weeks in Review! We know the “Men With Pens&# so when your name goes on an e-book, print book, service, or educational product you’ve build the trust that will have us willing to shell out for a package deal. Not businesses who sell services.

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