Why Big Business Has Customer Service All Wrong (and how small businesses can take advantage of it)
Tips From T. Marie
JANUARY 20, 2015
This morning I read Seth Godin’s latest blog post entitled, Please Go Away in which he talks about the way most big businesses deal with customer service. He talks about how for the most part, customer service departments are rewarded for frustrating customers to the point that they give up on getting satisfaction for their complaints.
Let's personalize your content