Remove Blog Remove Etiquette Remove UPS Remove Verizon
article thumbnail

Service Untitled» Blog Archive » Customer Service Pet Peeves

Service Untitled

Service Untitled The blog about customer service and the customer service experience. Some of the major examples included: Phone problems (long hold times, annoying hold music, getting disconnected, blind transfers, etc.) Employees that aren’t happy to see customers (rude, disaffected, unhappy, etc.)

article thumbnail

Service Untitled» Blog Archive » Perception is key to customer.

Service Untitled

Service Untitled The blog about customer service and the customer service experience. The cameras were only set up in one spot and focused on the monument through the arch. Let’s take the example of waiting in a Verizon store for the next available agent. Was that real? Is it realistic?

Verizon 40