Customers Rock!

AUGUST 2, 2011

I would be eternally grateful if you would please leave a review on Amazon.com or on another online retail site as well as say a word or two about it on your blog or favorite social network. I will be featured on various blogs in the coming weeks, either as in interview or as part of a review of my book. Thank you, Lithium.

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Interviewing Facebook Networking UPS 100

Customers Rock!

MAY 5, 2011

This book has actually been a long time in the making – not so much from the perspective of how long it took to write it (see The Story below) but from the perspective that I have had this book in mind since before I began this blog in December of 2006. style that you are familiar with here on this blog. Will you help me?

Customer Service 100

Customer Service Social Media AT&T Interviewing 100

Customers Rock!

SEPTEMBER 27, 2010

Chapter 7, From Reach to Relationships takes this concept into the realm of the customer and their social networks. Greg closes the chapter with a short discussion of McDonald’s Moms Online Hubs , who is doing exactly that with regular moms in the USA and Canada, providing them a place to blog and be heard.

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Social Media Customer Service Networking Purchasing 100