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Service Untitled» Blog Archive » Customer Service Pet Peeves

Service Untitled

SEPTEMBER 15, 2009

We live in America I shouldn’t have to press anything for our language 2) English as a second language / culture call centers (India, Phillipines, etc…) 3) Agents disconnecting you intentionally and hoping you won’t call HQ with their name 4) Poorly trained people trying to fix your problem over the phone (Verizon FIOS is horrible (..)

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Customer Service Verizon Staples Phones 40
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Service Untitled» Blog Archive » Perception is key to customer.

Service Untitled

FEBRUARY 19, 2010

The cameras were only set up in one spot and focused on the monument through the arch. I can’t help but notice the Maybelline mascara commercials promising lashes so lush and long that I can hardly wait to drive over to CVS and pick up the latest product. Was that real? Is it realistic?

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Verizon Customer Service Phones Etiquette 40
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