Service Untitled

JUNE 24, 2010

Service Untitled The blog about customer service and the customer service experience. and after a quick email exchange, John was nice enough to agree to an interview. Here’s the interview with John. I know about the company because they make my favorite pair of headphones. Our founder, Prof.

Interviewing 40

Interviewing Customer Service 2010 Etiquette 40

Laughing all the Way to Work

JULY 16, 2010

Laughing All the Way to Work: A Survival Blog for Todays Administrative Assistant We all have to work, but who says we cant enjoy it too! My goal for this blog is to give good tips and ideas and occasionally put a smile on your face as you start your day!Lets Manage: Consider these points as you organize your workload.

Time Zones 100

Time Zones IAAP 2010 International 100

Musings of a High-Level Executive Assistant

MARCH 22, 2013

Hello Readers - 8 months ago, a reader asked me a question about fraternization and social etiquette at work. The terminated director and I were very good friends and had asked me to organize a happy hour in which she could see some colleagues and bid adieu appropriately. The link is that original post. Everyone is beholden to someone.

Etiquette 40

Etiquette Temping Gossip Job Hunting 40

Musings of a High-Level Executive Assistant

JANUARY 8, 2013

“Hello – I feel like I found my life vest now that I found your blog. I left employment there when a union was successful in organizing the clerical staff. I then review the list and organize it by priority and then copy and paste it into a “touch base” email I send to my CEO. I’m going to keep reading your blog regularly.

Attire 40

Attire Etiquette Clothes Time Zones 40

Service Untitled

SEPTEMBER 23, 2010

Service Untitled The blog about customer service and the customer service experience. Assuming an organization has quality products, and they are reasonably priced, can we find different ways to market both our wares and our abilities? Where would I be if I didn’t recommend that organizations create a blog?

Customer Service 40

Customer Service Social Media Interviewing Etiquette 40

Service Untitled

OCTOBER 29, 2010

Service Untitled The blog about customer service and the customer service experience. SAS scored number one as the best company to work for, and the employee interviewed spoke candidly about the company’s efforts to make her feel like part of a family. Colleagues support each other, and everyone matters when they come to work.

Customer Service 40

Customer Service Interviewing Etiquette 2010 40

Laughing all the Way to Work

SEPTEMBER 17, 2010

Laughing All the Way to Work: A Survival Blog for Todays Administrative Assistant We all have to work, but who says we cant enjoy it too! My goal for this blog is to give good tips and ideas and occasionally put a smile on your face as you start your day!Lets Thank you so much and I intend to come back to your blog often.

Time Zones 100

Time Zones IAAP Negotiating International 100

Laughing all the Way to Work

SEPTEMBER 19, 2008

Laughing All the Way to Work: A Survival Blog for Todays Administrative Assistant We all have to work, but who says we cant enjoy it too! My goal for this blog is to give good tips and ideas and occasionally put a smile on your face as you start your day!Lets Lets enjoy our day together.©

Time Zones 100

Time Zones 2008 IAAP Calendars 100

Service Untitled

SEPTEMBER 21, 2010

Service Untitled The blog about customer service and the customer service experience. Training customer service representatives to understand and value what the organization is seeking will provide that sense of purpose, enthusiasm, and commitment; it just requires a meaningful platform to be used in a successful training program.

Customer Service 40

Customer Service Training Etiquette 2010 40

Laughing all the Way to Work

DECEMBER 31, 2009

Laughing All the Way to Work: A Survival Blog for Todays Administrative Assistant We all have to work, but who says we cant enjoy it too! My goal for this blog is to give good tips and ideas and occasionally put a smile on your face as you start your day!Lets I bet they never asked you that question at a job interview).

Time Zones 100

Time Zones 2010 IAAP International 100

Service Untitled

AUGUST 27, 2010

Service Untitled The blog about customer service and the customer service experience. Without a process-focused organization, employees are stomping out fires, missing out on opportunities, and generally wasting time and money because of poor planning and lack of vision. Leaders need to get organized and have vision.

Customer Service 40

Customer Service Suppliers Etiquette 2010 40

Service Untitled

SEPTEMBER 13, 2010

Service Untitled The blog about customer service and the customer service experience. Organizations need not be defensive, and should help employees learn and train what will make the customer experience better.

Customer Service 40

Customer Service Etiquette 2010 2006 40

Service Untitled

NOVEMBER 6, 2009

Service Untitled The blog about customer service and the customer service experience. Where exactly escalations originate from depends a lot on the particular company and how its customer service organization is setup. Policy creation, personnel management, interviewing, etc. There are a couple of different views on this.

Customer Service 40

Customer Service Etiquette Policies 2006 40

Service Untitled

SEPTEMBER 8, 2010

Service Untitled The blog about customer service and the customer service experience. photo credit: lululemon athletica Possibly Related Posts: Engineer a customer-centric organization Customers make their decisions based on their emotions and how. From the top senior levels, management is obligated to show they care about employees.

Customer Service 40

Customer Service Self Esteem Suppliers Payroll 40

Service Untitled

APRIL 30, 2009

Service Untitled The blog about customer service and the customer service experience. Odland said that if everyone at Office Depot knew as much as he did (in terms of cause and effects, how actions fit in with the rest of the company, etc.), the company would be much more cohesive and efficient.

Office Depot 40

Office Depot Customer Service Etiquette 2006 40

Service Untitled

FEBRUARY 12, 2010

Service Untitled The blog about customer service and the customer service experience. Of course, the initial recruitment and interview of potential candidates is of prime importance, so know what specific personnel requirements are needed, and structure hiring decisions based on attitude, proficiency, and enthusiasm.

Customer Service 40

Customer Service Etiquette 2010 Interviewing 40

Service Untitled

APRIL 19, 2010

Service Untitled The blog about customer service and the customer service experience. When the company has identified its goals, the business can choose a cross-section of participants for the interviews and find out how they perceive a particular product or even the efficiency of their customer service.

Customer Service 40

Customer Service Etiquette 2010 Social Media 40

Service Untitled

SEPTEMBER 9, 2010

Service Untitled The blog about customer service and the customer service experience. Therefore each organization needs a clear and concise company ethos, and clear organizational training and discussions to help employees interact with customers to enhance the customer experience.

Customer Service 40

Customer Service Purchasing Etiquette 2010 40

Service Untitled

MARCH 26, 2010

Service Untitled The blog about customer service and the customer service experience. Customer focus challenges a company to adjust certain aspects of an organization to align with customer values through new strategies, organizational design, business processes, performance measures, information and support. I hope you enjoy it.

Customer Service 40

Customer Service Training Etiquette 2010 40

Service Untitled

JUNE 11, 2010

Service Untitled The blog about customer service and the customer service experience. United Airlines has made efforts to improve their operations and have been working on their on-time departures.

Customer Service 40

Customer Service Travel Etiquette 2010 40

Service Untitled

JUNE 15, 2010

Service Untitled The blog about customer service and the customer service experience. Employees recommend us to prospective customers; they are commonly at the front lines, and the success of most organizations are based on employee loyalty and dedication. From self-awareness, employees can nurture customer satisfaction.

Customer Service 40

Customer Service 2010 Etiquette Policies 40

Service Untitled

SEPTEMBER 10, 2009

Service Untitled The blog about customer service and the customer service experience. Gratitude and generosity warm up the experience to help you create devoted customers who are loyal advocates for your organization. In today’s rough business climate we need to forge a “steel-like” bond with our customers. Writer Bio: John R.

Customer Service 40

Customer Service Holidays Etiquette 2006 40

Professional Assistant Blog

MARCH 28, 2008

Home About Me Advertise Get A Job With A Thank You Letter By The Professional Assistant on Friday, March 28, 2008 Filed Under: Job Seeking , Productivity D id you just get out of an interview ? I appreciate your time and consideration in interviewing me for this position. Did you attend a few recently? Great post Richard.

Postal Code 100

Postal Code 2008 Cubicle 2007 100

Service Untitled

OCTOBER 26, 2010

Service Untitled The blog about customer service and the customer service experience. More than price, since companies vie for the best prices all the time, is to make truly lasting impressions in order to win customer loyalty.

Customer Service 40

Customer Service Etiquette AT&T 2010 40

Service Untitled

OCTOBER 28, 2010

Service Untitled The blog about customer service and the customer service experience. Software spots negative and positive comments specific to the organization. So how do structured data analysis feedbacks work? For sure they are less precise, but companies agree they are “good enough.&#

Customer Service 40

Customer Service Office Depot Purchasing Etiquette 40

Service Untitled

AUGUST 30, 2010

Service Untitled The blog about customer service and the customer service experience. With nearly a one-click installation, different categories were organized giving people the opportunity to discuss pre-sale questions, member questions, customer support, while creating a personal touch. Next came the forum that Elizabeth set up.

Customer Service 40

Customer Service Social Media Credit Card Etiquette 40

Service Untitled

OCTOBER 25, 2010

Service Untitled The blog about customer service and the customer service experience. From there an organization could concentrate on potential new sales, support, and marketing strategies to retain customers and find new ones.

Social Media 40

Social Media Customer Service Etiquette 2010 40

Service Untitled

JULY 26, 2010

Service Untitled The blog about customer service and the customer service experience. For the dollars they bring in and the money all staffers bring home (sorry nurses, don’t tell me how hard you work…most everyone in the U.S. works their butts off) you’d think they’d appreciate where those paychecks are coming from!

Customer Service 40

Customer Service Medical Health Etiquette 40

Service Untitled

JUNE 22, 2010

Service Untitled The blog about customer service and the customer service experience. I also suggest a few questions to assess age group, gender, and demographics, and at the end of the survey, make sure you provide an email address or contact information for a customer who feels they may want to contact someone in your organization.

Customer Service 40

Customer Service Purchasing Etiquette 2010 40

Service Untitled

SEPTEMBER 27, 2010

Service Untitled The blog about customer service and the customer service experience.

Customer Service 40

Customer Service Etiquette 2010 2006 40

Service Untitled

OCTOBER 21, 2009

Service Untitled The blog about customer service and the customer service experience. More customer-centric organizations tend to favor lower call abandonment rates (fewer people hang up, more people talk to employees). A support organization that is efficiently staffed, can usually decrease their abandonment rates quite drastically.

Customer Service 40

Customer Service Phones Promotion AT&T 40

Laughing all the Way to Work

APRIL 5, 2010

Laughing All the Way to Work: A Survival Blog for Todays Administrative Assistant We all have to work, but who says we cant enjoy it too! My goal for this blog is to give good tips and ideas and occasionally put a smile on your face as you start your day!Lets Does your boss ever organize a meeting behind your back?

Time Zones 100

Time Zones IAAP 2010 International 100

Laughing all the Way to Work

APRIL 8, 2009

Laughing All the Way to Work: A Survival Blog for Todays Administrative Assistant We all have to work, but who says we cant enjoy it too! My goal for this blog is to give good tips and ideas and occasionally put a smile on your face as you start your day!Lets Have you ever been at an event that isnt well organized?

Administrative Professionals 100

Administrative Professionals Time Zones IAAP 2009 100

Service Untitled

OCTOBER 11, 2010

Service Untitled The blog about customer service and the customer service experience. I am asking every Four Seasons hotel to organize, along with the local branch of the Canadian Cancer Society, a Terry Fox Marathon of Hope Run to be held on the first Sunday in October. Dear Terry: The Marathon of Hope has just begun. You started it.

Customer Service 40

Customer Service Travel Training Etiquette 40

Laughing all the Way to Work

MARCH 13, 2010

Laughing All the Way to Work: A Survival Blog for Todays Administrative Assistant We all have to work, but who says we cant enjoy it too! My goal for this blog is to give good tips and ideas and occasionally put a smile on your face as you start your day!Lets I too, love to be organized and it only makes sense to be prepared.

Time Zones 100

Time Zones IAAP 2010 International 100

Service Untitled

FEBRUARY 17, 2010

Service Untitled The blog about customer service and the customer service experience. Resources provide people and technology, but philosophy provides the mission statement and attitude of the organization. Some companies don’t do the work of linking up how they service with what customers expect and it shows.

Customer Service 40

Customer Service Etiquette 2010 Social Media 40

Service Untitled

JULY 15, 2009

Service Untitled The blog about customer service and the customer service experience. The time from first meeting to implementation was about a week and we’ve continued to follow up since then to tweak things further, but overall, this schedule and general procedure for making changes tends to be effective within support organizations.

Customer Service 40

Customer Service Agenda Etiquette 2006 40