Musings of a High-Level Executive Assistant

MARCH 22, 2013

Hello Readers - 8 months ago, a reader asked me a question about fraternization and social etiquette at work. The terminated director and I were very good friends and had asked me to organize a happy hour in which she could see some colleagues and bid adieu appropriately. The link is that original post. Everyone is beholden to someone.

Etiquette 40

Etiquette Temping Gossip Job Hunting 40

Musings of a High-Level Executive Assistant

JANUARY 8, 2013

I left employment there when a union was successful in organizing the clerical staff. I then review the list and organize it by priority and then copy and paste it into a “touch base” email I send to my CEO. I had 11 years as an Administrative Secretary to an IT Director at my local municipality.

Attire 40

Attire Etiquette Clothes Time Zones 40

Service Untitled

SEPTEMBER 22, 2010

In this part of the interview, we talk about how customer service ties in with the different types of American Express cards and how American Express approaches the important topics of empowerment and taking ownership of issues. To read this part of the interview, click “read more” below.

Interviewing 40

Interviewing Customer Service Credit Card Atrium 40

Service Untitled

AUGUST 26, 2010

This was an interview I was excited a lot about because I’ve written about American Express a number of times and in pretty much any customer satisfaction or customer service ranking, American Express makes the list. This is a pretty lengthy interview, so I’ve divided it into four parts. Question: Where are the other ones?

Interviewing 40

Interviewing Customer Service Credit Card Networking 40

Service Untitled

OCTOBER 7, 2010

Click “read more&# to read the interview. We feel customer service is an investment, which is the real business differentiator for our organization. This is the final part of the interview with Doria. Interview with Doria Camaraza from American Express – Part 2 of 4 This is part two of a four part interview with.

Interviewing 40

Interviewing Customer Service Social Media Credit Card 40

Service Untitled

SEPTEMBER 3, 2010

This part of the interview includes information on how American Express decides to hire new employees versus promote them from within, more information on the compensation and motivation methods the company is using, how they use Net Promoter, information on the company’s “Relationship Care” program, and more.

Interviewing 40

Interviewing Customer Service Credit Card Promotion 40

On The Job

FEBRUARY 23, 2012

I have interviewed a lot of great people in my time, and those talks stick out in my mind. The conversations were frustrating for me, and the outcome (a fairly lousy interview) didn't do anyone any good. Putting your best foot forward is even more crucial if you're interviewing for a job. NO, YOU CAN'T HAVE ANOTHER COOKIE!

Phones 100

Phones Interviewing Keyboards UPS 100

Professional Assistant Blog

MARCH 28, 2008

Home About Me Advertise Get A Job With A Thank You Letter By The Professional Assistant on Friday, March 28, 2008 Filed Under: Job Seeking , Productivity D id you just get out of an interview ? I appreciate your time and consideration in interviewing me for this position. Did you attend a few recently? Great post Richard.

Postal Code 100

Postal Code 2008 Cubicle 2007 100

On The Job

MAY 21, 2009

Take an etiquette class. Many universities or even local business groups will offer etiquette classes, which many college kids dont even consider until theyre seniors and realize their manners border on the ape-like. Its much better to ask and learn in college rather than to make some very "freshman" mistakes in a job interview.

2009 100

2009 Etiquette Interviewing Networking 100

Service Untitled

OCTOBER 29, 2010

Home About Service Untitled Subscribe for Free Consulting Contact Archives Look after your staff and they will look after your customers Cheryl October 29, 2010 Customer Service , Employees , Specific Companies No Comments Fortune magazine rates the top ten best companies to work for every year and interviews someone from each organization.

Customer Service 40

Customer Service Interviewing Etiquette 2010 40

Service Untitled

SEPTEMBER 23, 2010

Assuming an organization has quality products, and they are reasonably priced, can we find different ways to market both our wares and our abilities? Where would I be if I didn’t recommend that organizations create a blog? On a recent assignment, I did an interview with a well-known trainer on NBC’s The Biggest Loser.

Customer Service 40

Customer Service Social Media Interviewing Etiquette 40

Laughing all the Way to Work

APRIL 5, 2010

Does your boss ever organize a meeting behind your back? That makes it difficult when I am supposed to be organizing his calendar, but since I am responsible to organize his time and in spite of my frustration, I have to make it work. Admin in the Spotlight: Interview with Lynn Holgat. Oh where or where is my password?

Time Zones 100

Time Zones IAAP 2010 International 100

Laughing all the Way to Work

APRIL 8, 2009

How often I have organized a conference or arranged a Board meeting and after all the organization and planning it goes off without a hitch. I like organizing and feel satisfied when everything comes together nicely, but it takes a lot of work to get there. Have you ever been at an event that isnt well organized?

Administrative Professionals 100

Administrative Professionals Time Zones IAAP 2009 100

Service Untitled

SEPTEMBER 21, 2010

Training customer service representatives to understand and value what the organization is seeking will provide that sense of purpose, enthusiasm, and commitment; it just requires a meaningful platform to be used in a successful training program. It’s different from the competition; it makes them stand out.

Customer Service 40

Customer Service Training Etiquette 2010 40

Laughing all the Way to Work

MARCH 13, 2010

I like to be prepared and I find life just works better for me at home, work and even on the bus, when I am organized and ready for whatever is coming up. I organize my desk so everything is within easy reach and makes sense to the way I like to work. I too, love to be organized and it only makes sense to be prepared.

Time Zones 100

Time Zones IAAP 2010 International 100

Service Untitled

AUGUST 27, 2010

Without a process-focused organization, employees are stomping out fires, missing out on opportunities, and generally wasting time and money because of poor planning and lack of vision. Leaders need to get organized and have vision. Engineer a customer-centric organization Customers make their decisions based on their emotions and how.

Customer Service 40

Customer Service Suppliers Etiquette 2010 40

Laughing all the Way to Work

SEPTEMBER 13, 2008

When I interview for a job I interview the person interviewing me and try to get a feel for whether we will work well together. Good boss, bad boss On one interview I went on, when I met the two men who would be interviewing me, I met the first one and thought, "OK, so he seems like a nice man and I could work with him."

Time Zones 100

Time Zones Interviewing IAAP International 100

Laughing all the Way to Work

DECEMBER 17, 2008

Here are the top qualities that an assistant must have: Be organized. Can I say that again – BE ORGANIZED! An assistant’s job is to organize the boss and in order to do that we must be organized ourselves. Admin in the Spotlight: Interview with Lynn Holgat. Be one step ahead of your boss.

Time Zones 100

Time Zones Filing IAAP 2008 100

Recruit CRM

FEBRUARY 19, 2022

Whether a candidate ends up being hired or not, their journey with your organization will leave a lasting impression. Source: LinkedIn ) A vast majority of candidates will study your organization before they apply. This shows how your organization values each candidate.

ASAP 77

ASAP Social Media Interviewing Agencies 77

Laughing all the Way to Work

DECEMBER 19, 2009

© Copyright Patricia Robb 2010 19 December, 2009 Meetings Plus: Taking them offline I organize a lot of meetings in a day, week, month; heck, even into next year. There are a lot of good organizing tricks out there and whenever I find one that works, I pounce on it and it becomes something I cant work without. 5, 2010 at 12 p.m.

Time Zones 100

Time Zones IAAP International Meeting Minutes 100

Laughing all the Way to Work

MAY 10, 2009

Would you take a job just to get your foot in the door of an organization you really wanted to work for, even if it was a position that you didnt want to make a career out of? You should stay in the position for long enough to make what youve learned stick to be fair to yourself and the organization who hired you.

Time Zones 100

Time Zones IAAP International Meeting Minutes 100

Eat Your Career

AUGUST 9, 2010

Workbooks Stress Management Workbook Time Management Magic Reinvent Your Career Workbook More Tasty Goodness Career Management Consulting Job Interview Coaching Resume Revision Group Training & Public Speaking Eat My WHAT?! No position is perfect, no matter what they tell you during the interview. Best of luck in the job search.

2010 100

2010 Stress Resume Cover Letter 100

Laughing all the Way to Work

OCTOBER 10, 2008

The argument could be said that the role of the assistant is to assist and keep your boss organized so we shouldnt complain when we have to do it. I have found the best way to cope is to keep yourself organized. Keep an organized filing system and file list. Admin in the Spotlight: Interview with Lynn Holgat.

Time Zones 100

Time Zones IAAP 2008 International 100

Laughing all the Way to Work

MAY 16, 2010

The person sending out the request for the meeting and asking for dates would usually be considered the meeting organizer. If you are not the organizer, you still have a responsibility to provide available dates in a timely manner, set a reminder to make sure there is an agenda and if there isnt, email to ask for one.

Agenda 100

Agenda Time Zones International IAAP 100

Laughing all the Way to Work

JULY 1, 2010

One person can be great at software programs and know all sorts of tricks to get things done quickly and another might be excellent at organizing and managing their email account. Admin in the Spotlight: Interview with Lynn Holgat. I have always been a believer in sharing ideas and have received my best education from other assistants.

Time Zones 100

Time Zones IAAP 2010 International 100

Laughing all the Way to Work

SEPTEMBER 6, 2008

© Copyright Patricia Robb 2010 6 September, 2008 Going Checklist Crazy I am organizing a Board meeting and I have checklists and to-do lists coming out of my ears. Being organized helps de-clutter any task and makes it more manageable and doable. Admin in the Spotlight: Interview with Lynn Holgat. Why I love my job?

Time Zones 100

Time Zones IAAP International Meeting Minutes 100

Recruit CRM

FEBRUARY 21, 2022

A skilled recruiter is a valuable asset to organizations in all industries. A candidate's opinion of an organization is based entirely on their interactions with them. In fact, 47% of candidates never receive any form of communication from the organization they apply to, even past 60 days after applying.

Interviewing 71

Interviewing Etiquette Phones Agencies 71

Service Untitled

SEPTEMBER 27, 2010

Home About Service Untitled Subscribe for Free Consulting Contact Archives Quality vs. quantity in customer service Cheryl September 27, 2010 Behind the Scenes , Customer Satisfaction , Customer Service No Comments Productivity and efficiency is what an organization wants from a customer service team.

Customer Service 40

Customer Service Etiquette 2010 2006 40

Service Untitled

NOVEMBER 6, 2009

Where exactly escalations originate from depends a lot on the particular company and how its customer service organization is setup. Policy creation, personnel management, interviewing, etc. The escalations might come down from the CEO or the President, across from PR or the Internet, or up from floor supervisors and regular agents.

Customer Service 40

Customer Service Etiquette Policies 2006 40

Service Untitled

APRIL 30, 2009

Odland said that if everyone at Office Depot knew as much as he did (in terms of cause and effects, how actions fit in with the rest of the company, etc.), the company would be much more cohesive and efficient.

Office Depot 40

Office Depot Customer Service Etiquette 2006 40

Service Untitled

SEPTEMBER 8, 2010

Home About Service Untitled Subscribe for Free Consulting Contact Archives Employee engagement is a force behind success Cheryl September 08, 2010 Behind the Scenes , Employees , Hiring & Training 2 Comments Employee engagement is the motivation, commitment, and loyalty of people working in order to further an organization’s interest.

Customer Service 40

Customer Service Self Esteem Suppliers Payroll 40

Laughing all the Way to Work

SEPTEMBER 19, 2008

© Copyright Patricia Robb 2010 19 September, 2008 Using a Bring-Forward System to Help Organize Your Boss Of all the articles I have written, the one I wrote on the bring-forward system by far gets the most views. As an Executive Assistant to a busy CEO, I have to organize my boss and I needed a bring-forward system to meet his needs.

Time Zones 100

Time Zones 2008 IAAP Calendars 100

Service Untitled

SEPTEMBER 10, 2009

Home About Service Untitled Subscribe for Free Consulting Contact Archives Gratitude – A True Measure of Your Service Warmth Chip and John September 10, 2009 Customer Service Experience , Etiquette , Little Things, Big Differences , Specific Companies No Comments “Thank you” are the two most important words in the English language.

Customer Service 40

Customer Service Holidays Etiquette 2006 40

Laughing all the Way to Work

OCTOBER 11, 2009

That is why I suggest when you go to an interview you should ask questions and find out exactly what “providing administrative support&# means. Admin in the Spotlight: Interview with Lynn Holgat. They dont want to change their career and that is all right too. Let your fingers do the walking: Quick keyboard sh.

Time Zones 100

Time Zones IAAP 2009 International 100

Laughing all the Way to Work

FEBRUARY 14, 2009

I love the planning, organizing and running around that goes into bringing a conference from a thought to a successful event. You wonder how we do it all between our personal and professional lives, but we manage and I think it has to do with the fact that we are organized. Admin in the Spotlight: Interview with Lynn Holgat.

Time Zones 100

Time Zones IAAP Holidays International 100

Laughing all the Way to Work

APRIL 10, 2009

I find the best way for me to keep my Inbox organized is to immediately deal with the e-mail when it arrives. Admin in the Spotlight: Interview with Lynn Holgat. I never have more than four or five e-mails in my Inbox for any length of time. Here are five buts you can do without: But I dont have time! Oh where or where is my password?

Time Zones 100

Time Zones Administrative Professionals IAAP International 100

Laughing all the Way to Work

NOVEMBER 8, 2009

Follow up with the meeting organizer to request agenda and/or meeting materials, pre-reading, etc. Ensure that prior to the meeting you have received everything your boss will need, which may require follow up with meeting organizer. Admin in the Spotlight: Interview with Lynn Holgat. Meeting with Mr. Brown and Ms.

Time Zones 100

Time Zones IAAP International Calendars 100