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The Best Client Retention Strategies to Use Now

Success

To achieve your goals, you must develop a customer care policy that’s understood and adhered to by every member of your team. Your customer service, sales and marketing teams, and even IT and contractors must understand your corporate retention program for maximum impact. Offer sales, discounts and gifts as surprise perks.

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Tackling Business Strategy: 6 Tenets of Building a Scalable Brand

Success

That includes banners of various sizes for social media as well as templates for brochures, catalogs, newsletters for your email marketing strategy —anything you may conceivably use as your business grows. Consider slogans and emotive keywords to use on everything from websites and blogs to press releases.

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How the Best Hotels Win Repeat Bookings

The Small Business Blog

Convincing guests to stay at your hotel for a second or third time is up to eight times cheaper than winning a brand new customer. Help and encourage your staff to be experts in the hotel’s services and customer services. Tempt people back with discounts or freebies. Here’s how to do it….

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How to Launch (and Maintain) a Successful E-Commerce Business

Success

Any less and you attract too many needy customers. More, and they will expect white-glove customer service. Or a service? Email strangers to ask if you can set up a five-minute call. does it plug into email marketing platforms, marketing apps, or your customer relationship management (CRM) system?

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Tips for Managing Incoming Emails from Customers

Andrea Kalli

While ten years ago, managing email could have been a secondary consideration, today it is absolutely vital to keep customers and clients in the loop through rapid, prompt email support. Of course, the level of care and attention that you need to devote to customers ultimately depends on your business model.

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It's Not What You Say – It's How They Feel » Make or Break Moments

Make or Break Moments

Will customers remember the 20% discount we gave them or the fact that we were open in the evenings? No, but it is all of those little details that add up when the customer thinks back on how the experience MADE THEM FEEL. ’ How true is that? Will they remember that we offered them coffee or used their name?

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Service Untitled» Blog Archive » Customer feedback gets personal

Service Untitled

Service Untitled The blog about customer service and the customer service experience. off my next purchase in exchange for answering questions, and then onto Office Depot with another receipt offering a discount to log in and answer some questions. So how do structured data analysis feedbacks work?