article thumbnail

Surprise! Your Customer Service Ain’t All That.

Tips From T. Marie

A recent article on Small Business Trends explains that although you may believe you and your business are providing excellent customer service, chances are your customers/clients aren’t exactly on the same page. Obviously, as business owners we tend to be biased about the delivery of good customer service.

article thumbnail

How the Best Hotels Win Repeat Bookings

The Small Business Blog

Convincing guests to stay at your hotel for a second or third time is up to eight times cheaper than winning a brand new customer. Help and encourage your staff to be experts in the hotel’s services and customer services. Tempt people back with discounts or freebies. Here’s how to do it….

Insiders

Sign Up for our Newsletter

This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.

article thumbnail

Tackling Business Strategy: 6 Tenets of Building a Scalable Brand

Success

Consider slogans and emotive keywords to use on everything from websites and blogs to press releases. Adjacent to social media lies such resources as blogging and podcast platforms. Plus, the time committed to a blog remains the same regardless of the number of potential clients you reach. Create lasting “values” media.

article thumbnail

What Is the Best E-Commerce Platform?

Success

Customer discount codes for marketing campaigns, reliable inventory tracking and strong customer service are all part of the package. From blogging to SEO, you’ll find all the goodies here.There’s even a “make-an-offer” feature to allow the entrepreneur to haggle.

article thumbnail

Service Untitled» Blog Archive » Impact of poor customer service.

Service Untitled

Service Untitled The blog about customer service and the customer service experience. According to The Australian , the company now plans to spend $100 million over the next four years to improve their customer service. Brookes also plans to equip 65 stores with 4,000 touch screen registers.

article thumbnail

Service Untitled» Blog Archive » Diapers.com uses customer service.

Service Untitled

Service Untitled The blog about customer service and the customer service experience. The company has developed software explicitly designed that allows it to ship orders the same day until 6:00 PM and has negotiated discounted rates with the major shipping carriers. Louis market.

article thumbnail

Are incentives the missing piece of your customer review picture?

The Small Business Blog

Have you considered making a special offer or discounting your prices to try and drive extra sales? Also, let’s say you are… Read the full article here: Are incentives the missing piece of your customer review picture? on: THE SMALL BUSINESS BLOG.