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Service Untitled» Blog Archive » Customer service technology can.

Service Untitled

Service Untitled The blog about customer service and the customer service experience. The software is able to predict how interested a customer is in one’s product and when to stop, within a minute if a customer is getting angry; the computer will then suggest the representative end the call.

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Service Untitled» Blog Archive » Diapers.com uses customer service.

Service Untitled

Service Untitled The blog about customer service and the customer service experience. And to accompany the super-sized quantities, the company offers and delivers unmatched customer service. And so the rewards of exceptional customer service continues to push another business to the top.

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How to survive customer service blunders in the world of social media

Service Untitled

Jeff Woodland, a blog writer for Genesys recently equated himself to having been a “social vampire” in his customer service dissatisfaction with his Internet provider and contends a business’ reputation can be greatly harmed via Facebook, Twitter, and company forums.

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The “Secret” Customer Service Weapon for Small Technology Companies

Small Business CEO

Technology companies are, unfortunately, almost as well known for having poor customer service as they are for their actual products. Small business expert Anita Campbell cited poor customer service for web apps as one of three key issues that needs to be overcome before cloud apps can become ubiquitous in small businesses.

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The art of finding the perfect venue for your corporate event

Practically Perfect PA

What’s the process of using a venue finding service? After an initial chat with us on the phone, confirm your requirements in writing, and be as specific as possible about numbers of attendees, location, budget, facilities, ambience and anything else your event needs. At Function Fixers, we will of course arrange site visits for you.

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The One Thing You Should Never Do as a Business Owner

Tips From T. Marie

Of course, I’ve learned this lesson the way many of us do, the hard way. But before you write this blog post off as a sensationalized headline with fluff for filling, give me a few more minutes of your time. Of course the answer to this vicious cycle is to never stop marketing. And just what is the one thing you should never do?

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Service Untitled» Blog Archive » First Contact Resolution

Service Untitled

Service Untitled The blog about customer service and the customer service experience. Less time spent by representatives on the phone, over chat, etc. In the long run, increased first contact resolution will almost always reduce contact volume (and costs) and incrase customer satisfaction.