Service Untitled

FEBRUARY 27, 2013

The entire history of Sears is way beyond the scope of today’s blog post, but a short summary of Sears has its roots dating back to 1886 when the founder, Robert Sears began selling watches in Chicago. Customer service begins with employees who want to be working and doing their best. So what has happened? billion in 2012.

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Service Untitled

JANUARY 5, 2010

Service Untitled The blog about customer service and the customer service experience. One of the favorite stops for her daughter is Abercrombie and Fitch; of course, it caters to the fashionable, modern collegiate lifestyle. Afterall, isn’t that what customer service is about?

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Service Untitled

AUGUST 10, 2010

Service Untitled The blog about customer service and the customer service experience. So what is the customer service lesson to be learned here? Let’s start with no matter how angry a customer gets, every customer service agent must remain calm and never yell.

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Service Untitled

MARCH 4, 2009

Service Untitled The blog about customer service and the customer service experience. What interested me was how the importance of customer service varied in different industries. Do toll-free numbers help customer service? Both factors are probably at play here.

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Service Untitled

APRIL 10, 2013

The Customer Service Survival Kit was written by Richard S. Gallagher, a practicing psychotherapist and the author of many customer service books who has trained over 20,000 people on how to handle the most daunting situations with customers while improving their confidence and an organization’s customer relations.

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Success

AUGUST 16, 2021

Customer discount codes for marketing campaigns, reliable inventory tracking and strong customer service are all part of the package. From blogging to SEO, you’ll find all the goodies here.There’s even a “make-an-offer” feature to allow the entrepreneur to haggle. Of course, it accepts major credit cards and PayPal.

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Service Untitled

DECEMBER 5, 2012

Jeff Woodland, a blog writer for Genesys recently equated himself to having been a “social vampire” in his customer service dissatisfaction with his Internet provider and contends a business’ reputation can be greatly harmed via Facebook, Twitter, and company forums. Will customers lie?

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Service Untitled

FEBRUARY 27, 2012

Power and Associates just released their survey which may or may not parallel big banks versus smaller institutions signing up new business practices, but a 5,000 customer survey results found a deflection rate of one in ten customers leaving large institutions last year because of high fees and lousy customer service.

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Small Business CEO

AUGUST 19, 2010

Technology companies are, unfortunately, almost as well known for having poor customer service as they are for their actual products. Small business expert Anita Campbell cited poor customer service for web apps as one of three key issues that needs to be overcome before cloud apps can become ubiquitous in small businesses.

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Service Untitled

OCTOBER 12, 2010

Service Untitled The blog about customer service and the customer service experience. The course traditionally goes on to warn agents about the possible negative impact on the company and business. Many agents politely listen, but consider the training course just a supplement to common sense.

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Service Untitled

SEPTEMBER 23, 2010

Service Untitled The blog about customer service and the customer service experience. At Keyes Company Realtors, we have several affiliates who provide excellent customer service and related services that enhance the “customer first&# image the company strives to maintain.

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Make or Break Moments

APRIL 19, 2010

Reading your favorite blogs on Kindle? Want to set your blog up to be downloaded on Kindle? Follow the simple instructions that can be found at Mashable (of course!). per month subscription you can now receive the updates on your handheld reader. Visit, Kindle: Make or Break Moments to subscribe.

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Service Untitled

AUGUST 24, 2010

Service Untitled The blog about customer service and the customer service experience. Examples of perks awarded for poor customer service can include coupons, discounts, free upgrades, travel miles, free hotel accommodations, movie tickets, and the list goes on.

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The Small Business Blog

MARCH 20, 2008

Other Great Business Blogs Social Media for Business WinWeb Pitch of the Week – Martin Everard Benefits Of Building A Home Business Is There More Financial Hardship To Come? One I would add would be to blog as we. During the course of the day I listened to 16 business plans, I was supposed to be a bank manager (!) Do you think.

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Service Untitled

OCTOBER 28, 2010

Service Untitled The blog about customer service and the customer service experience. Can this technology even understand some of the subtle nuances that could make a difference to clients and customers in selective companies? She started. You can follow any responses to this entry through the RSS 2.0

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Customers Rock!

MAY 5, 2011

This book has actually been a long time in the making – not so much from the perspective of how long it took to write it (see The Story below) but from the perspective that I have had this book in mind since before I began this blog in December of 2006. In fact, one of the reasons I started Customers Rock!

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Service Untitled

SEPTEMBER 24, 2010

Service Untitled The blog about customer service and the customer service experience. When the power in the store failed, the staff told the customers to leave. A blog has reported on the fact that customers were asked to leave when the store closed, but while the storm was still in force.

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The Small Business Blog

AUGUST 3, 2010

Other Great Business Blogs Social Media for Business WinWeb Pitch of the Week – Martin Everard Benefits Of Building A Home Business Is There More Financial Hardship To Come? One I would add would be to blog as we. Leave a Reply I would love to hear from you, please let me know what your take on my blog post is. Do you think.

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Service Untitled

MARCH 16, 2009

Service Untitled The blog about customer service and the customer service experience. more contacts) saves time, money, and increases customer satisfaction in the long run…&# (First Contact Resolution–Service Untitled [.]

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The Small Business Blog

DECEMBER 29, 2008

Other Great Business Blogs Social Media for Business WinWeb Pitch of the Week – Martin Everard Benefits Of Building A Home Business Is There More Financial Hardship To Come? One I would add would be to blog as we. Of course you’ll need a skill in order to do this, and the knowledge to market yourself. Do you think.

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Service Untitled

MAY 20, 2010

Service Untitled The blog about customer service and the customer service experience. Any customer service agent would find that behavior unacceptable. Customer service for those clients from hell You know those callers – rude and insulting. At a local.

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Service Untitled

OCTOBER 22, 2010

Service Untitled The blog about customer service and the customer service experience. Of course these are extreme examples, but it does show that brand expectation connects with emotions, and emotions are not always rational. In the case of Tylenol, Johnson and Johnson redesigned the packaging.

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Service Untitled

FEBRUARY 12, 2010

Service Untitled The blog about customer service and the customer service experience. Probably the most important aspect in being able to realize such outstanding service, is the company’s ability to present a positive approach to employees and help employees work effectively with other departments.

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Tips From T. Marie

NOVEMBER 4, 2015

Of course, I’ve learned this lesson the way many of us do, the hard way. But before you write this blog post off as a sensationalized headline with fluff for filling, give me a few more minutes of your time. Of course the answer to this vicious cycle is to never stop marketing. And just what is the one thing you should never do?

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Service Untitled

FEBRUARY 19, 2010

Service Untitled The blog about customer service and the customer service experience. Delivering superior customer service is also a perception. A customer’s perception of an issue is often different than the actual circumstance. At a local.

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Service Untitled

SEPTEMBER 8, 2010

Service Untitled The blog about customer service and the customer service experience. Let’s face it; the more positive employee engagement, the more positive customer service, and the more company success. The last few years have been a time for slashed training budgets. Great thoughts!

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Practically Perfect PA

JUNE 8, 2017

At Function Fixers, we will of course arrange site visits for you. When it comes to customer service, nothing is too much trouble for our approachable and capable team of venue finders. We pride ourselves on providing an exceptional service every time. This blog post is sponsored by Function Fixers.

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The Small Business Blog

AUGUST 30, 2007

Other Great Business Blogs Social Media for Business WinWeb Pitch of the Week – Martin Everard Benefits Of Building A Home Business Is There More Financial Hardship To Come? One I would add would be to blog as we. But you are right of course that funding can also be a problem because of poor planning. You want a little more.

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Make or Break Moments

APRIL 11, 2010

Posted by Deborah Chaddock Brown on April 11, 2010 under Customer Moments | Be the First to Comment I love the phrase Put Customers First. Of course in my own little world I was sure that I coined the phrase.

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The Small Business Blog

JANUARY 22, 2008

Other Great Business Blogs Social Media for Business WinWeb Pitch of the Week – Martin Everard Benefits Of Building A Home Business Is There More Financial Hardship To Come? One I would add would be to blog as we. Leave a Reply I would love to hear from you, please let me know what your take on my blog post is. Do you think.

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Make or Break Moments

MAY 3, 2010

If you wanted to leave a first impression with your customer about a new product would you say it’s like NOTHING? Like a life force coursing through your veins. It tastes like water. It tastes wet. Like nothing you’ve ever tasted before – refreshing and energizing at the same time. But like NOTHING?

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Service Untitled

JANUARY 15, 2010

Service Untitled The blog about customer service and the customer service experience. The customer service representative would not honor her return, even though she had the receipt; he told her it was store policy “no box – no return.&#

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Service Untitled

SEPTEMBER 3, 2010

Service Untitled The blog about customer service and the customer service experience. It’s a powerful way of servicing for us, and American Express continues to provide extraordinary care and service for our customers which hasn’t wavered for 160 years.

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The Small Business Blog

MAY 18, 2010

Other Great Business Blogs Social Media for Business WinWeb Pitch of the Week – Martin Everard Benefits Of Building A Home Business Is There More Financial Hardship To Come? One I would add would be to blog as we. The Customer Is Always Right! You want a little more. You want the whole tree." 1 week ago More updates.

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Make or Break Moments

JANUARY 27, 2010

Of course, almost a year later, the Kindle isn’t new news but there was a statement in the article that was important enough for me to circle it and save: “There are two ways to extend a business. Amazon comes in at #9 with a tagline piece of advice “what’s dangerous is not to evolve.&#

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Make or Break Moments

MAY 20, 2010

I was invited to speak on Earning Customer Loyalty - a great passion of mine, but the best part of my day was the keynote presentation by Anita Campbell of Small Business Trends. Those are the people that can view my AllWrite Ink website and this blog and others that I contribute to. Create a mobile version of your website.

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Make or Break Moments

MARCH 15, 2010

Our service cost us more to provide and soon fewer people could afford it. The reality of course, was that we needed to change. Eventually we lost most of our customers and had to sell the business.&# “So what did you do? ’s new book Peaks and Valleys. ’s new book Peaks and Valleys.

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