Customers Rock!

JANUARY 24, 2012

This post is part of the Social ROI Blog Carnival at Think Customers: the 1to1 Media blog. Visit the blog carnival post “ Calculating the ROI of Social Media ” to check out the full list of posts from numerous well-known social media thought leaders. What are the costs? Other costs are not quite as obvious.

Social Media 100

Social Media Verizon Customer Service 2012 100

Customers Rock!

AUGUST 28, 2010

Taking care of existing customers is a fantastic, cost-effective way to grow your business. Here is an unexpected example from Bounce fabric softener shared in Andy Nulman’s blog. Drew McLellan shares some advantages we have when we concentrate on the “old&# customers. Photo credit: cookelma ).

Customer Service 100

Customer Service Budget Purchasing Management 100

Customers Rock!

MARCH 30, 2010

The radio program is really an extension of this blog; you get to hear my voice as part of an hour-long conversation around the topics we all know and love here: customer experience, customer service, loyalty, marketing, and social media. Customer service is viewed as a cost center.

Customer Service 100

Customer Service Social Media Phones AT&T 100