12 Customer Service Lessons
Make or Break Moments
MARCH 12, 2010
Although I don’t believe there were any huge new “ah ha&# moments, the list is a good one that focuses on the importance and value of building relationships with customers.
Blog Company Customer Service Interviewing 
Interview Questions and Answers for PAs, EAs and Admins Part 6
Practically Perfect PA
NOVEMBER 4, 2014
In my last blog I wrote about interview questions regarding career development and a few example answers. In this blog I want to concentrate on competency or scenario based questions. These questions can be a little scary but I actually think they are easier to answer than standard interview questions.
Interviewing 
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Is There a Difference Between Customer Service and Customer.
Make or Break Moments
AUGUST 10, 2010
Posted by Deborah Chaddock Brown on August 10, 2010 under Customer Moments , Employee Moments , First Impressions | Read the First Comment Customer Relationships are just like good friends They sound similar but do they mean the same thing? Or would they? Share your tips for success here.
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Is Customer Service a Tactic or a Strategy?
Make or Break Moments
JUNE 27, 2010
Posted by Deborah Chaddock Brown on June 27, 2010 under Customer Moments | Be the First to Comment I get confused sometimes, more often than not, some would say, about the right word to use. Which is customer service for your business? hmmm sounds like the same thing. It is perhaps MORE than a strategy or a tactic.
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Is Customer Service Part of Your Business Process?
Make or Break Moments
AUGUST 27, 2010
Posted by Deborah Chaddock Brown on August 27, 2010 under Customer Moments | 2 Comments to Read I am working on writing a series of articles for a customer on the importance of developing and documenting business systems. But what about the customer service process? The customers. The response? Sounds harsh?
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7 Tips for Selling During a Tough Economy
Success
MARCH 11, 2022
I’ve interviewed a couple of your competitors and they are willing to sell for less.”. Here’s a strategy: Perhaps you and others within your company can make product enhancements a major initiative. Thin margins have put more companies out of business than any other single factor. Is this your best deal?”.
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Service Untitled» Blog Archive » Customer Service Week celebrates.
Service Untitled
OCTOBER 1, 2010
Service Untitled The blog about customer service and the customer service experience. The International Customer Association began Customer Service Week in 1988, and in 1992 Congress proclaimed Customer Service Week a nationally recognized event. Compare it to your house.
Service Untitled» Blog Archive » Exceptional Customer Service.
Service Untitled
MAY 26, 2010
Service Untitled The blog about customer service and the customer service experience. Home About Service Untitled Subscribe for Free Consulting Contact Archives Exceptional Customer Service Starts at the Top – Are You Setting a Positive Standard? When Wachovia.
Service Untitled» Blog Archive » Working on customer service skills
Service Untitled
AUGUST 5, 2010
Service Untitled The blog about customer service and the customer service experience. It saves the company a huge amount of time, and keeps people happy. It actually was a good opportunity for me to gather information for today’s blog. It will only take me a few minutes to help him.&#
Service Untitled» Blog Archive » Internal customer service counts too
Service Untitled
APRIL 22, 2010
Service Untitled The blog about customer service and the customer service experience. Internal customer service provides our coworkers within our company information or services. Each department contributes so everyone in the company feels they are on the same team.
Service Untitled» Blog Archive » Improving customer service.
Service Untitled
APRIL 6, 2010
Service Untitled The blog about customer service and the customer service experience. Even if there has to be a mirror on the desk next to the phone, a customer can sense when someone is smiling. It’s that positive attitude that shows customers the company cares about them.
Service Untitled» Blog Archive » Quirky customer service commercial
Service Untitled
MARCH 10, 2010
Service Untitled The blog about customer service and the customer service experience. After all, CEO Tony Hsieh encourages his customer service representatives to make a Personal Emotional Connection. Every year each employee is required to write a short essay about the culture of the company.
Service Untitled» Blog Archive » Accountability in customer service
Service Untitled
JUNE 14, 2010
Service Untitled The blog about customer service and the customer service experience. It is our willingness to show our customers that we really do care about them, and carry with this an unspoken pledge to respond to a customer’s request for information or help.
Service Untitled» Blog Archive » Help your customer service staff.
Service Untitled
SEPTEMBER 9, 2010
Service Untitled The blog about customer service and the customer service experience. The pleasant voice on the Zappos end assured her that she could return the dress, and there would be no delivery or return charges; just that the customer would have to “touch&# the box to return it.
Service Untitled» Blog Archive » Customer service technology can.
Service Untitled
MAY 27, 2010
Service Untitled The blog about customer service and the customer service experience. The software is able to predict how interested a customer is in one’s product and when to stop, within a minute if a customer is getting angry; the computer will then suggest the representative end the call.
Service Untitled» Blog Archive » Excellent customer service.
Service Untitled
JANUARY 29, 2010
Service Untitled The blog about customer service and the customer service experience. My friend Tom lives in the South Florida area and provides the personal touch; his company is small and local which gives him intimate knowledge of the immediate marketplace. Of course, the.
Service Untitled» Blog Archive » Customer Service Pet Peeves
Service Untitled
SEPTEMBER 15, 2009
Service Untitled The blog about customer service and the customer service experience. Employees that aren’t happy to see customers (rude, disaffected, unhappy, etc.) The four examples above are good examples of broad categories of customer service frustrations.
Service Untitled» Blog Archive » Customer service procedures and.
Service Untitled
JUNE 30, 2010
Service Untitled The blog about customer service and the customer service experience. When dealing in customer service, the importance of call centers and emails make profound impressions, however the interaction is generally private; that is between the customer service representative and the customer.
Service Untitled» Blog Archive » Diapers.com uses customer service.
Service Untitled
APRIL 5, 2010
Service Untitled The blog about customer service and the customer service experience. with exceptional prices, 24 hour service, 7 days a week, overnight delivery and free shipping on “everything but the baby.&# com ready to run the race for a share of the huge baby market.
Ep 214: Hallie Warner – Co-Author of The Founder & The Force Multiplier: How Entrepreneurs and Executive Assistants Achieve More Together
LEADERASSISTANT.COM
APRIL 9, 2023
Hallie serves as Chief of Staff to the Founder and CEO of Adam Hergenrother Companies. In her free time, Hallie pursues her hobbies: reading, blogging, kayaking, and traveling, preferably to the beach. Hallie Warner was my guest on episode 17 and I’m super excited to have her back on the show! Either way, I’d love to hear from you!
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Service Untitled» Blog Archive » Interview with Doria Camaraza.
Service Untitled
SEPTEMBER 22, 2010
Service Untitled The blog about customer service and the customer service experience. To read this part of the interview, click “read more” below. You can also read part one and part two of this interview if you haven’t already.
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40 Service Untitled» Blog Archive » Impact of poor customer service.
Service Untitled
SEPTEMBER 17, 2010
Service Untitled The blog about customer service and the customer service experience. According to The Australian , the company now plans to spend $100 million over the next four years to improve their customer service.
Service Untitled» Blog Archive » Ranking customer service for airlines
Service Untitled
AUGUST 17, 2010
Service Untitled The blog about customer service and the customer service experience. They also ranked first in customer service for May and June with complaints listed at 1.87 Airlines could employ more fleet service workers to load baggage at peak travel times to help maintain schedules.
Service Untitled» Blog Archive » A customer service lesson from a.
Service Untitled
AUGUST 10, 2010
Service Untitled The blog about customer service and the customer service experience. So what is the customer service lesson to be learned here? Let’s start with no matter how angry a customer gets, every customer service agent must remain calm and never yell.
Service Untitled» Blog Archive » B&H Customer Service
Service Untitled
MARCH 22, 2010
Service Untitled The blog about customer service and the customer service experience. And what’s more interesting is that when you visit the store or buy something from the company’s store or website, many of these things are apparent. For example: Easy access displays.
Service Untitled» Blog Archive » Customer Service in Different.
Service Untitled
MARCH 4, 2009
Service Untitled The blog about customer service and the customer service experience. What interested me was how the importance of customer service varied in different industries. What have you noticed about service in countries besides the United States?
Service Untitled» Blog Archive » Employing company vision in.
Service Untitled
SEPTEMBER 21, 2010
Service Untitled The blog about customer service and the customer service experience. Almost any company will state on a mission statement their commitment to excellent customer service, but how many of those organizations follow through on that campaign?
Service Untitled» Blog Archive » How Customer Service Can Create.
Service Untitled
JANUARY 20, 2010
Service Untitled The blog about customer service and the customer service experience. Brands that are able to lead with quality customer service and innovating products are able to retain customers and turn them into brand ambassadors.
Service Untitled» Blog Archive » Interview with Doria Camaraza.
Service Untitled
OCTOBER 7, 2010
Service Untitled The blog about customer service and the customer service experience. Click “read more&# to read the interview. Powers and Associates award for highest customer satisfaction with credit cards companies and that speaks volumes. What do we have?
Interviewing 40
40 Service Untitled» Blog Archive » Interview with Doria Camaraza.
Service Untitled
AUGUST 26, 2010
Service Untitled The blog about customer service and the customer service experience. This was an interview I was excited a lot about because I’ve written about American Express a number of times and in pretty much any customer satisfaction or customer service ranking, American Express makes the list.
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40 Service Untitled» Blog Archive » Abercrombie & Fitch Customer Service
Service Untitled
JANUARY 5, 2010
Service Untitled The blog about customer service and the customer service experience. Afterall, isn’t that what customer service is about?
Service Untitled» Blog Archive » Interview with Doria Camaraza.
Service Untitled
SEPTEMBER 3, 2010
Service Untitled The blog about customer service and the customer service experience. To read this part of the interview, click “read more&# below. If you want to read part one of the interview, click here. Our aspiration is to become the world’s most respected service brand.
Interviewing 40
40 Interview with Steve Pritchard from hiremyparents.com
The Small Business Blog
DECEMBER 3, 2009
Other Great Business Blogs Social Media for Business WinWeb Pitch of the Week – Martin Everard Benefits Of Building A Home Business Is There More Financial Hardship To Come? One I would add would be to blog as we. Forex Robot : Take Your Company Public In Less Than 10 Days? You want a little more. You want the whole tree."
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100 Service Untitled» Blog Archive » Interview with John Falcone of.
Service Untitled
JUNE 24, 2010
Service Untitled The blog about customer service and the customer service experience. and after a quick email exchange, John was nice enough to agree to an interview. I know about the company because they make my favorite pair of headphones. Here’s the interview with John.
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How to Launch (and Maintain) a Successful E-Commerce Business
Success
SEPTEMBER 6, 2021
Compared to the setup of my previous business , a solar lighting company in Africa, I figured this e-commerce thing would be a cakewalk. Some companies have built empires seeking out 3-star reviews on Amazon and inventing better versions of those products. Solve a customer’s pain point, and they will throw their money at you.
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Service Untitled» Blog Archive » Customer loyalty built on company.
Service Untitled
APRIL 16, 2010
Service Untitled The blog about customer service and the customer service experience. In order to become customer-centric, it is necessary to know the customer and to appreciate what the customer wants and make it easier and better for the customer. At a local.
Admin in the Spotlight: Interview with Lynn Holgate, 2010 Stevie.
Laughing all the Way to Work
JULY 12, 2010
Laughing All the Way to Work: A Survival Blog for Todays Administrative Assistant We all have to work, but who says we cant enjoy it too! My goal for this blog is to give good tips and ideas and occasionally put a smile on your face as you start your day!Lets Thank you so much and I intend to come back to your blog often.
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Does Your CRM System Help Your Business Grow? Interview: @batchblue
Stephanie LH Calahan
JULY 1, 2011
Also, a large focus of what we are as a company is about family. I wanted to create a company that allowed its employees to live life with the people they love, not just work at a job so they could feed them. What sets Batchbook apart from all of the other Customer Relationship Management (CRM) tools out there?
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Announcing my first book: The Hidden Power of Your Customers
Customers Rock!
MAY 5, 2011
This book has actually been a long time in the making – not so much from the perspective of how long it took to write it (see The Story below) but from the perspective that I have had this book in mind since before I began this blog in December of 2006. In fact, one of the reasons I started Customers Rock!
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Service Untitled» Blog Archive » Use innovative ideas to convey.
Service Untitled
SEPTEMBER 23, 2010
Service Untitled The blog about customer service and the customer service experience. A company can generate a monthly newsletter. Newsletters can give business tips, helpful hints, and remind customers of products and services. Let’s look at some of the possibilities.
Be Easy to Find: Use Your Name
Make or Break Moments
JUNE 4, 2010
A number of references to your company, perhaps some LinkedIn answers, a blog comments or two? Your name and your picture are becoming more valuable than your company name ever could be. Your company name or your personal name? Your company name or your personal name? What did you find? The URL address?
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Service Untitled» Blog Archive » Look after your staff and they.
Service Untitled
OCTOBER 29, 2010
Service Untitled The blog about customer service and the customer service experience. SAS scored number one as the best company to work for, and the employee interviewed spoke candidly about the company’s efforts to make her feel like part of a family.
Delight is Different Than Service
Make or Break Moments
SEPTEMBER 2, 2010
I found an article written by Alain Thys that was published in 2007 that says it best: It’s funny that when discussing Customer Delight, most people start talking about customer service. Customer service is what companies do to their customers.
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Service Untitled» Blog Archive » Attitude makes the difference in.
Service Untitled
OCTOBER 6, 2010
Service Untitled The blog about customer service and the customer service experience. Let’s also assume that the customer can identify the mood of a customer service agent by their pace, volume, inflection, intensity, and even attitude whether it is over the phone or in person.
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