Loosely Speaking

FEBRUARY 9, 2010

Deadline to enter : March 1, 2010 Sneak Peek at next month’s episode Interested in being interviewed or sponsoring a future episode (or know someone else who might)? Jennifer started the business as a virtual assistant and quickly found a niche in web and blog design. Brian started working on web sites in 2007.

Google Docs 100

Google Docs 2002 Dropbox 2010 100

Make or Break Moments

JANUARY 5, 2010

Like snowflakes, each customer’s needs are different and we have to be open and aware by using our active listening skills to learn about their unique circumstance.

Customer Service 100

Customer Service 2009 2010 2008 100

Make or Break Moments

AUGUST 27, 2010

I don’t usually sell myself in this blog, but this is one time when I’d like to be available to a business owner interested in putting their customers FIRST in the process. Even those departments that never talk to or see a customer, have an impact on the customer. Do you have a customer service system in place and in writing?

Customer Service 100

Customer Service 2009 2008 2010 100

Make or Break Moments

SEPTEMBER 3, 2010

It doesn’t sound like this is a location edict, but more of a companywide policy. Claire’s isn’t wearing the customer’s shoes – I would suggest they spend a minute viewing their new policy from the customer’s perspective. Sounds like a personal problem.

Credit Card 100

Credit Card Customer Service 2009 2008 100

Make or Break Moments

MARCH 17, 2010

He thought – doesn’t see she the twisted thinking of calling when there is a “do not disturb&# sign? “That’s our policy,&# she told him. He called John. “Yes, she’s right.&#

Customer Service 100

Customer Service 2009 2008 2010 100

Make or Break Moments

AUGUST 25, 2010

What policies or procedures do you have in place for telephone answering? Posted by Deborah Chaddock Brown on August 25, 2010 under Telephone Moments | 2 Comments to Read Often our first interaction with our customer is over the phone. When callers do reach a real person – what is the tone of voice? What do they say?

Phones 100

Phones Customer Service 2009 2008 100

Make or Break Moments

AUGUST 2, 2010

Our policies and procedures were designed with the organization’s needs in mind, not the customer’s. Our monitoring of incoming customer emails is delegated to low level employees. We do not track customer complaints in order to identify trends. Our senior managers seldom interact with customers.

Customer Service 100

Customer Service 2009 2008 2010 100

Ian's Messy Desk

JUNE 30, 2010

Or, if you prefer, you can subscribe to my blog posts by e-mail. My mother has gotten things done by using heavily annotated paper calendars. Comments Trackbacks Thirty Days » Blog Archive » Monday Link-Fest Leave a comment Subscribe to blog posts by Email The Essential Motivation Handbook The Zen Habits Handbook for Life!

Ergonomics 100

Ergonomics Health Medical 2006 100

Loosely Speaking

JULY 26, 2009

Being interviewed on TV for the first time about being the mom of a pro ball player. Leave a Reply Site Pages Commenting Policy About ktcosmos Got Loose Change? We brought them blueberries and homemade bread from the Provo Farmer’s Market, but will be forever trying to find better ways to show our thanks. (

2004 100

2004 2009 Calendars Copyright 100

Make or Break Moments

DECEMBER 18, 2009

How often do we follow the rules and policies to a tee and make our customers suffer the consequences? I am not happy that I paid EXTRA for this computer support and I definitely don’t feel like I experienced good customer service. I limped out of there bordering between anger and tears over a stupid exercise.

Customer Service 100

Customer Service 2009 2008 2010 100

Laughing all the Way to Work

OCTOBER 6, 2009

Laughing All the Way to Work: A Survival Blog for Todays Administrative Assistant We all have to work, but who says we cant enjoy it too! My goal for this blog is to give good tips and ideas and occasionally put a smile on your face as you start your day!Lets Thank you so much and I intend to come back to your blog often.

Time Zones 100

Time Zones IAAP International Meeting Minutes 100

Ian's Messy Desk

JULY 28, 2010

Or, if you prefer, you can subscribe to my blog posts by e-mail. Add dated or calendar items to a tickler file system or a diary as soon as they arrive. What’s in My Blogging Toolkit? Thanks for visiting! This is one of the more popular posts at Ian’s Messy Desk. I’m reposting with some update information.

2007 100

2007 Filing 2009 AT&T 100

Musings of a High-Level Executive Assistant

JULY 8, 2016

Hi New and Returning Readers, As you know I always wish I was blogging constantly, but it takes a lot of inspiration and something meaningful to impart for me to blog. This is partly because I’ve been writing this blog for so long. During the interview process ask about the company culture. Let's call it kismet!

Temping 40

Temping Stress Holidays Email 40

Men With Pens

JUNE 13, 2010

Well, Dean came through with flying colors and sent me half the interview – by the time I hit the end, I couldn’t wait to read the rest. And you’ll learn why right here in this valuable interview with a pro copywriter. Peter Shallard - The Shrink for Entrepreneurs ( @petershallard ) June 14, 2010 at 1:39 am Cool interview.

2010 40

2010 Interviewing AT&T Phones 40

Productivityist

MAY 12, 2016

For years I kept reading blogs, listening to interviews and watching TED talks, without implementing what I’d learned. Thinking about this should help you pick one of the following 3 ways of learning : Written text (books, blog posts, magazines, research papers). Audio (podcasts, interviews, radio shows, audio books).

Learning 40

Learning Calendars Social Media 2015 40

Stephanie LH Calahan

MAY 20, 2011

So, recycle those papers you have written and turn them into your next blog or book! To begin, write a very detailed blog with several parts to it. So a story in an Active Rain Blog has parts linked to parts of a Wordpress Blog and a another part included in the content of your website linking to parts of a facebook content.

Social Media 100

Social Media PowerPoint Facebook Gifts 100

Admin Awards

DECEMBER 1, 2021

It’s important that you use your voice to advocate for the company, leader, or policy when you’re speaking to employees, and for the employees when you’re speaking to your leader. ‘I have this big project, he’s not letting me on his calendar, how can I remedy that?’ ’ Finally, he said, ‘Fine.’

Administrative Professionals 40

Administrative Professionals AT&T Retirement Environment 40