Office Dynamics

JULY 21, 2016

In this month’s webinar, administrative training expert Joan Burge is revealing the solution—a brand new way to ease the burden on you and ensure your executive is happy. Whether it’s helping you plan a trip together or you need an in-depth training session on TRAVO.com, please email us at help at travo dot com. Absolutely.

Travel 100

Travel Administrative Professionals Agencies International 100

Office Dynamics

OCTOBER 20, 2013

As I drive through my neighborhood to exit for work, I see many houses all done up in preparation for the grand evening of Trick or Treating. Even the adult homeowners dress up and open their grand foyers to the adults for their own treats while the children receive large candy bars and all sorts of goodies! Hello Monday Motivators!

Administrative Training 100

Administrative Training Etiquette Clothes AT&T 100

Office Dynamics

MARCH 12, 2015

Don’t forget to download your handout before watching: Why Assistants Should Consider Certification Handout. Live Webinar Question and Answer Follow up! It is very hard for small business to find the money to support training. There are a lot of good training programs out there and reputable companies.

IAAP 100

IAAP ASAP Administrative Professionals Training 100

Office Dynamics

JANUARY 18, 2017

Dr. Daren Martin’s presentation on showing up like an owner – and not “just an admin” – provided many great examples of how we can choose to show up, from dress and grooming to meeting etiquette to original professional contributions. Ownership and Mission. FOOD FOR THOUGHT.

Administrative Professionals 100

Administrative Professionals 2016 Mentoring Collaborate 100

Step It Up VA Coaching

OCTOBER 25, 2012

Clients don’t want to know, and it makes them uncomfortable. And email etiquette is a big deal, so always use complete sentences, etc., If you have an idea or suggestion that you feel could improve a process or system, offer it to them, even if you think you could end up losing them. Clients appreciate this.

Customer Service 100

Customer Service Gifts Purchasing Etiquette 100

Stephanie LH Calahan

MARCH 25, 2011

  A while back I wrote How to Waste Time and Lose Money Networking where I shared that follow up is the most important step to networking.    But, how do you make sure to organize all of those business cards so that you CAN do the right FOLLOW UP? Thanks to Peter Coombs of FRONTLINE Training & Consulting.

Business Cards 100

Business Cards Networking ASAP Etiquette 100

Office Dynamics

MAY 6, 2016

I wasn’t introduced to anyone but my boss, and no one sitting near me has introduced themselves. I won’t be working with them directly, but it still feels uncomfortable to go into work each day with strangers who seem to want to remain strangers. It’s your turn to chime in and offer up your helpful solutions to Maddy.

AT&T 100

AT&T Management UPS Etiquette 100

On The Job

SEPTEMBER 9, 2009

The tension has grown as young workers enter a labor force where employers are closely watching costs, including those for recruitment and training. That’s why she believes that schools need to work more closely with businesses to set up internship programs that will closely track the results of a student’s performance. “It

2009 100

2009 AT&T Mentoring Skills 100

Make or Break Moments

FEBRUARY 1, 2010

As he reviews the details of the conversation, which didn’t go well for either party, he realizes something: “…I could easily see that I had failed to establish rapport at the top of the call. When you don’t have it, every step becomes a struggle.&# When you have rapport, the sales process moves forward easily.

Customer Service 100

Customer Service 2010 2009 2008 100

Loosely Speaking

FEBRUARY 11, 2009

Home VA Training VA FAQ Podcast Featured Events for Bloggers & VAs Tandem Social Networking Wednesday, February 11, 2009 at 10:55 am // By: ktcosmos // Category: Blogging Harry Caray may be one of the best networkers ever, moving thousands of tone-deaf Cub fans to stand and sing at the top of their lungs.

Networking 100

Networking 2004 2009 Etiquette 100

Laughing all the Way to Work

JANUARY 23, 2010

Whether they had or hadn`t I was never sure, but I know today that offices do fundraise for charities and workers are happy to participate. Whether they had or hadn`t I was never sure, but I know today that offices do fundraise for charities and workers are happy to participate. He raised over $1,000. 5, 2010 at 12 p.m.

Time Zones 100

Time Zones IAAP AT&T 2010 100

Laughing all the Way to Work

AUGUST 15, 2009

Here is some common-sense etiquette: Screen your calls: Subscribe to call display. However, I think our etiquette hasnt caught up with the technology. She just thinks she has to answer her cell phone every time it rings. At least in his case if he has to answer it he will ask if I mind if he takes the call. 23, 1 p.m.

Time Zones 100

Time Zones IAAP Etiquette Phones 100

Office Dynamics

DECEMBER 5, 2016

How do I brand myself and my image when no one else in my department, including my executive, dresses up? Is it okay to gift up in the office (give your boss a gift)? T he Organized Admin. What do you do with a boss that takes unscheduled calls and conflicts with scheduled meetings? Is certification important for assistants?

Gifts 100

Gifts Facebook Goals AT&T 100

Eat Your Career

AUGUST 9, 2010

Workbooks Stress Management Workbook Time Management Magic Reinvent Your Career Workbook More Tasty Goodness Career Management Consulting Job Interview Coaching Resume Revision Group Training & Public Speaking Eat My WHAT?! When you know you’re ready to leave, it can be hard to put up with those everyday irritations.

2010 100

2010 Stress Resume Cover Letter 100

Office Dynamics

SEPTEMBER 4, 2015

They all know about my handicap but naturally they don’t always remember to speak a little louder until I ask them to. I wonder why people don’t have a little more patience with this disability, and what I can do to adapt and not get on their nerves.” ” – Miranda, Digital Archivist. – Polly.

Purchasing 100

Purchasing Facebook AT&T Management 100

Office Dynamics

NOVEMBER 23, 2015

Here at Office Dynamics International, as we wrap up this 25th year of business, we’re feeling both grateful and overwhelmed with all we’ve experienced in 2015. Register for a replay link at any time if you can’t join the live event. . It’s hard to believe another year is nearly over. Perhaps you can relate to those feelings?

2015 100

2015 2016 Holidays Administrative Professionals 100

Laughing all the Way to Work

JANUARY 10, 2010

Another time I was trying to find a full-serve gas station to fill up, but there was nothing to be found. It was expensive,but when I brought it home I had to do all the work to get it up and running. He loved it and I believe ended up doing his job better because of it. I remember when self-serve gas stations first started.

Time Zones 100

Time Zones IAAP 2010 International 100

Laughing all the Way to Work

FEBRUARY 19, 2009

Everyone up here calls him Obama and our Prime Minister is called Harper. What is the proper etiquette when addressing or writing to a President? Here is a video link on the proper etiquette to address a President. Why do we not use their full name? Or it is that we just dont know how to address them so revert to last names?

Time Zones 100

Time Zones IAAP Etiquette 2009 100

Laughing all the Way to Work

FEBRUARY 21, 2009

If a conference comes up and they are looking for someone to do the registration, we can step in and do that or we can organize it from start to finish. Who better than the admins to come up with something that works. Our job is not just one thing, but many different tasks and it changes every day. Someone who says, "Thats not my job!"

Time Zones 100

Time Zones IAAP 2009 International 100

Office Dynamics

APRIL 30, 2015

IAAP teamed up with Staples to #CelebrateAdmins. Just because the event has ended doesn’t mean we stop blogging. We’ll be hosting our Annual Conference for Administrative Excellence this October but seats won’t last until then – with less than 30 seats available we’re sure to sell out by May.

2015 100

2015 Administrative Professionals OfficeTeam Staples 100

Laughing all the Way to Work

NOVEMBER 21, 2009

When I look at them however, I see someone who really knows their job and I know they could do it if only they would forget about what they can’t do and concentrate on what they can do. The next time a new challenge or opportunity comes up at work, pay attention to what you tell yourself -- are you being positive or negative?

Self Esteem 100

Self Esteem Time Zones IAAP International 100

Laughing all the Way to Work

MAY 10, 2009

Many times the administrative assistant position is a good way into an organization and what a great training ground to know an organizations inner workings than in this profession. She was a smart kid and picked up the tasks assigned to her very quickly. I have seen admin assistants climb up the corporate ladder just that way.

Time Zones 100

Time Zones IAAP International Meeting Minutes 100

Laughing all the Way to Work

MARCH 20, 2010

It works well when it is a co-worker who sits closest to you, but depending on how your office is set up that might not be possible. She had to set up an away voicemail message and fortunately had kept a script of what her away message usually said, She worked for a doctor so it was important that the proper referral numbers were given.

Time Zones 100

Time Zones IAAP Meeting Minutes International 100

Service Untitled

OCTOBER 12, 2010

Many agents politely listen, but consider the training course just a supplement to common sense. Training needs to start with a clear objective, and role-playing places the service representative into the shoes of the customer, and helps to bring clarity to particular situations. How do we then make it more interesting and applicable?

Customer Service 40

Customer Service Training Etiquette Negotiating 40

Laughing all the Way to Work

JANUARY 31, 2009

.© Copyright Patricia Robb 2010 31 January, 2009 Housecleaning in Word 2007: Customizing your Dictionary Something you should do every once in awhile is to clean up your dictionary in Word. I have the software at home, but havent gotten the gumption up to load it yet. Wow.this tip almost makes me want to upgrade to 2007 *laughs*.

2007 100

2007 Time Zones IAAP Meeting Minutes 100

Service Untitled

OCTOBER 26, 2010

It’s going back to basics that drives the train of success. Using the analogy of a train, the depots may have improved in their appearances with more comfortable benches, but the destinations are still the same. I’d appreciate if you didn’t charge for shipping, and if you have a really easy return policy too.

Customer Service 40

Customer Service Etiquette AT&T 2010 40

Service Untitled

MARCH 31, 2010

One collector said he doesn’t have time to smile since his job is to give change, roll up coins and bills, and give directions. Toll collectors need to have customer service training also. Charges of racial slurs, paying tolls with pennies, paying.75 “Do they all smile back at you?&#

Customer Service 40

Customer Service Etiquette 2008 2009 40

Laughing all the Way to Work

JANUARY 15, 2010

The topic was on personal branding and they were making recommendations to executives on how to polish up their image. I can even make reminders to him for his personal events (green) like lunch with a friend or picking up dry cleaning. but I don't use that system or know what the colours mean. Another one I never use.

Calendars 100

Calendars IAAP Time Zones 2010 100

Laughing all the Way to Work

APRIL 5, 2010

He will have a quick conversation with a staff member and set up a meeting, but not tell me anything about it. laughs* I had one boss who was absolutely forbidden to schedule his own appointments because he would foul up his calendar so badly. ► August (4) Managing your Boss's Inbox Nice ways to say, "Hurry up!"

Time Zones 100

Time Zones IAAP 2010 International 100

Service Untitled

MARCH 26, 2010

Home About Service Untitled Subscribe for Free Consulting Contact Archives Customer focus development Cheryl March 26, 2010 Customer Service , Hiring & Training , Proactive , Service Untitled 3 Comments Customer focus is more than just adding directions to your company’s mission statement or sending everyone to training.

Customer Service 40

Customer Service Training Etiquette 2010 40

Laughing all the Way to Work

FEBRUARY 27, 2010

Some people in the office were trying to get the remote working as we had a PowerPoint presentation coming up and were calling it things like remote thingy , remote slide clicker, wireless mouse so I finally asked, "Does anyone know what the official name for that thing is?" Although thingy will work in a crunch. 5, 2010 at 12 p.m.

PowerPoint 100

PowerPoint Time Zones IAAP 2010 100

Laughing all the Way to Work

MARCH 1, 2009

at the bottom and moved the My Favourites up so it would be convenient for your use. I have also combined all the tutorials, training and other education-related links under the title Training. I have also combined all the tutorials, training and other education-related links under the title Training.

Time Zones 100

Time Zones IAAP Meeting Minutes International 100

Laughing all the Way to Work

FEBRUARY 13, 2010

By the same token, I appreciate it when someone lets me know by when they will have something for me and if they can’t have it done by that date, then I like it when they get back to me to say when I can expect it. So that is what I like, but it isn’t always what I get. I can only guess when I might get it.

Time Zones 100

Time Zones IAAP Meeting Minutes International 100

Laughing all the Way to Work

OCTOBER 31, 2009

He takes about 12 steps, squats and rejoices in his accomplishment, then he gets up and walks another 12 steps and squats again to repeat the process. Come up with a plan on how you are going to improve in the areas you identified as needing improvement. He turned 1 year old on October 8th and shortly after that he just took off.

Time Zones 100

Time Zones IAAP Meeting Minutes International 100

Laughing all the Way to Work

MARCH 13, 2010

I take the bus to work and I often see people getting on a busy bus and then going through their backpack or purse looking for their bus tickets and holding up the line. I like to be prepared and I find life just works better for me at home, work and even on the bus, when I am organized and ready for whatever is coming up. no tickets.

Time Zones 100

Time Zones IAAP 2010 International 100

Laughing all the Way to Work

FEBRUARY 22, 2009

Posted by Patricia Robb at 6:13 PM Labels: Administrative Assistant , etiquette for addressing officials , professional assistant Reactions: 2comments: Carol Bory said. Taking stock We don't know what we don't know ► June (1) Playing nice in the sandbox ► May (2) Whose meeting is it anyway? 411 Look Up 411.ca

Time Zones 100

Time Zones IAAP Meeting Minutes International 100

Service Untitled

FEBRUARY 26, 2009

Home About Service Untitled Subscribe for Free Consulting Contact Archives The Angriest Customers Douglas February 27, 2009 Angry Customers , Etiquette 4 Comments Working with angry customers is a part of customer service that can’t be avoided. Her frustration is certainly called for and it is a common one at that.

Customer Service 40

Customer Service Etiquette AT&T 2006 40