Laughing all the Way to Work

JANUARY 19, 2009

.© Copyright Patricia Robb 2010 19 January, 2009 Training On-line Recently someone asked me a question about training on-line so I thought I would share the answer in a post. I use a place based in Toronto, Canada called Last Minute Training. The good thing about on-line courses, is anyone can do it from anywhere.

Training 100

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Office Dynamics

DECEMBER 15, 2014

We can’t tell you too much about that right now – except this – as a precursor to this momentous occasion we’re doing something very special this week only. You don’t have to provide us with anything in exchange to claim your free copy. We’re offering our book, Who Took My Pen … Again? Why Who Took My Pen?

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Office Dynamics

JULY 21, 2016

In this month’s webinar, administrative training expert Joan Burge is revealing the solution—a brand new way to ease the burden on you and ensure your executive is happy. Whether it’s helping you plan a trip together or you need an in-depth training session on TRAVO.com, please email us at help at travo dot com. Absolutely.

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Office Dynamics

OCTOBER 20, 2013

Interestingly, as I provide on-site executive assistant and administrative training and consulting across the country, I also see anything and everything in terms of business dress, which is actually very casual. They want employees to be proper and demonstrate business etiquette. I don’t mean be showy and flashy.

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Service Untitled

JUNE 29, 2011

Organizations that help their employees succeed don’t judge their agents by how quickly they get people off the phone or the number of calls they handle within an eight-hour shift. Here are some suggestions an organization might consider: Have a training program that helps customer representatives deal with people.

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Office Dynamics

MARCH 12, 2015

Don’t forget to download your handout before watching: Why Assistants Should Consider Certification Handout. It is very hard for small business to find the money to support training. I wrote an article called Getting To Yes that outlines the steps you need to take to persuade your executive to support your training.

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BioTeams

JUNE 30, 2020

I don’t want to be cliched by saying this, but we are now officially living in ‘unprecedented’ and dynamic times. Well, a-lot has changed in the last few months. The term ‘sterile cockpit’ is relevant here for virtual meetings and can be borrowed to foster focus.

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BioTeams

NOVEMBER 9, 2019

In this context, one-way messages are OK – as when you look at Nature; when an ant or bee broadcasts a message to another ant or bee – it doesn’t wait for a response. How do teams effectively manage communication and leverage unified communication platforms to drive smart behaviours that lead to focused outcomes? Tampa, Fla.:

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Service Untitled

JANUARY 13, 2014

Our mothers told us when we were very young that we wouldn’t always get everything we wanted, and we must learn to be fair with everyone we deal with in life. In the old days, customers didn’t have the advantage of the Internet to research issues. Don’t lose your temper and raise your voice in public.

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Customer Service Etiquette Medical AT&T 40

Step It Up VA Coaching

OCTOBER 25, 2012

Clients don’t want to know, and it makes them uncomfortable. And email etiquette is a big deal, so always use complete sentences, etc., Why not purchase a ticket to their next training call, or product they’re launching? Make it your goal that every client could say, “I never even knew you had other clients.”

Customer Service 100

Customer Service Gifts Purchasing Etiquette 100

Office Dynamics

JANUARY 18, 2017

Daren Martin’s presentation on showing up like an owner – and not “just an admin” – provided many great examples of how we can choose to show up, from dress and grooming to meeting etiquette to original professional contributions. FOOD FOR THOUGHT. Watch the original Isipho Admin Bursary video.

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Administrative Professionals 2016 Mentoring Collaborate 100

Make or Break Moments

FEBRUARY 1, 2010

As he reviews the details of the conversation, which didn’t go well for either party, he realizes something: “…I could easily see that I had failed to establish rapport at the top of the call. When you don’t have it, every step becomes a struggle.&# When you have rapport, the sales process moves forward easily.

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Stephanie LH Calahan

MARCH 25, 2011

Thanks to Peter Coombs of FRONTLINE Training & Consulting. And I recycle the actual cards so they don't become clutter. If I meet someone at an event or training session and obtain their business card, I jot down something about that person or the conversation we had to trigger my memory next time I look them up.

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Loosely Speaking

FEBRUARY 11, 2009

Home VA Training VA FAQ Podcast Featured Events for Bloggers & VAs Tandem Social Networking Wednesday, February 11, 2009 at 10:55 am // By: ktcosmos // Category: Blogging Harry Caray may be one of the best networkers ever, moving thousands of tone-deaf Cub fans to stand and sing at the top of their lungs. in our area.

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Office Dynamics

JUNE 22, 2016

If the WebinarJam link above doesn’t work for you, please try this link directly to YouTube. We aren’t sure where it was purchased or who produced it. Simple strategies to boldly embrace your inner leader—and enhance your productivity, collaboration, and creativity at the same time! How to Watch This Webinar.

Administrative Professionals 189

Administrative Professionals 2016 Gifts Purchasing 189

Office Dynamics

MAY 6, 2016

I wasn’t introduced to anyone but my boss, and no one sitting near me has introduced themselves. I won’t be working with them directly, but it still feels uncomfortable to go into work each day with strangers who seem to want to remain strangers. Have you ever found yourself in a similar scenario? What did you do?

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AT&T Management UPS Etiquette 100

Laughing all the Way to Work

JANUARY 23, 2010

Whether they had or hadn`t I was never sure, but I know today that offices do fundraise for charities and workers are happy to participate. Whether they had or hadn`t I was never sure, but I know today that offices do fundraise for charities and workers are happy to participate. He raised over $1,000. 5, 2010 at 12 p.m.

Time Zones 100

Time Zones IAAP AT&T 2010 100

Laughing all the Way to Work

AUGUST 15, 2009

Here is some common-sense etiquette: Screen your calls: Subscribe to call display. However, I think our etiquette hasnt caught up with the technology. She just thinks she has to answer her cell phone every time it rings. At least in his case if he has to answer it he will ask if I mind if he takes the call. 23, 1 p.m.

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Time Zones IAAP Etiquette Phones 100

Office Dynamics

SEPTEMBER 15, 2015

Assistants go out on a limb so their bosses won’t have to lift a finger. Excellence for them is not just a goal, but a habit. This infographic is part of a series celebrating administrative excellence. Find out more at ‪ #‎BehindTheSuccess‬: The post Anatomy of an Executive Assistant Infographic appeared first on Office Dynamics.

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Eat Your Career

AUGUST 9, 2010

Workbooks Stress Management Workbook Time Management Magic Reinvent Your Career Workbook More Tasty Goodness Career Management Consulting Job Interview Coaching Resume Revision Group Training & Public Speaking Eat My WHAT?! Offer to help train others and organize your work as best you can for an easy transition.

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Service Untitled

OCTOBER 12, 2010

Many agents politely listen, but consider the training course just a supplement to common sense. Training needs to start with a clear objective, and role-playing places the service representative into the shoes of the customer, and helps to bring clarity to particular situations. How do we then make it more interesting and applicable?

Customer Service 40

Customer Service Training Etiquette Negotiating 40

Laughing all the Way to Work

FEBRUARY 19, 2009

What is the proper etiquette when addressing or writing to a President? Here is a video link on the proper etiquette to address a President. Taking stock We don't know what we don't know ► June (1) Playing nice in the sandbox ► May (2) Whose meeting is it anyway? Why do we not use their full name?

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Time Zones IAAP Etiquette 2009 100

Service Untitled

OCTOBER 26, 2010

It’s going back to basics that drives the train of success. Using the analogy of a train, the depots may have improved in their appearances with more comfortable benches, but the destinations are still the same. I’d appreciate if you didn’t charge for shipping, and if you have a really easy return policy too.

Customer Service 40

Customer Service Etiquette AT&T 2010 40

Service Untitled

MARCH 31, 2010

One collector said he doesn’t have time to smile since his job is to give change, roll up coins and bills, and give directions. Toll collectors need to have customer service training also. Charges of racial slurs, paying tolls with pennies, paying.75 “Do they all smile back at you?&#

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Customer Service Etiquette 2008 2009 40

Service Untitled

MARCH 26, 2010

Home About Service Untitled Subscribe for Free Consulting Contact Archives Customer focus development Cheryl March 26, 2010 Customer Service , Hiring & Training , Proactive , Service Untitled 3 Comments Customer focus is more than just adding directions to your company’s mission statement or sending everyone to training.

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Customer Service Training Etiquette 2010 40

Office Dynamics

APRIL 30, 2015

Just because the event has ended doesn’t mean we stop blogging. We’ll be hosting our Annual Conference for Administrative Excellence this October but seats won’t last until then – with less than 30 seats available we’re sure to sell out by May. Business Management Daily had a daily free download or gift.

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Service Untitled

AUGUST 12, 2010

You don’t always have to be faster or cheaper to keep your customers from straying off to the competition, but you need to maintain a consistent brand of professionalism, speed, and convenience. For instance, the hairdresser at the salon I have used for years recently relocated to another state. Go beyond your own needs.

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Customer Service Etiquette 2010 2006 40

Service Untitled

SEPTEMBER 15, 2009

Training representatives and putting processes in place to avoid blind transfers is not rocket science, but a majority of companies still do blind transfers more often than not. The four examples above are good examples of broad categories of customer service frustrations. You could do the same in your call center.

Customer Service 40

Customer Service Verizon Staples Phones 40

Service Untitled

JUNE 30, 2010

Home About Service Untitled Subscribe for Free Consulting Contact Archives Customer service procedures and social media preparation Cheryl June 30, 2010 Customer Satisfaction , Little Things, Big Differences , Proactive No Comments You wouldn’t jump into a swimming pool if you didn’t know how to swim. At a local.

Customer Service 40

Customer Service Social Media Mentoring Etiquette 40

Service Untitled

FEBRUARY 26, 2009

Home About Service Untitled Subscribe for Free Consulting Contact Archives The Angriest Customers Douglas February 27, 2009 Angry Customers , Etiquette 4 Comments Working with angry customers is a part of customer service that can’t be avoided. Her frustration is certainly called for and it is a common one at that.

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Customer Service Etiquette AT&T 2006 40

Laughing all the Way to Work

MAY 10, 2009

Many times the administrative assistant position is a good way into an organization and what a great training ground to know an organizations inner workings than in this profession. I think many university students are seeing the value in having this kind of training. So much is expected of executives these days. 5, 2010 at 12 p.m.

Time Zones 100

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Office Dynamics

DECEMBER 5, 2016

T he Organized Admin. Is it appropriate to wear a skirt above your knee when you’re over the age of 55? What are your top 3 recommended books for assistants? Please share your recommendations in the comments below.). The Compound Effect, Darren Hardy. The Innovative Admin. The Proactive Professional. Not Just An Admin.

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Gifts Facebook Goals AT&T 100

Office Dynamics

SEPTEMBER 4, 2015

They all know about my handicap but naturally they don’t always remember to speak a little louder until I ask them to. I wonder why people don’t have a little more patience with this disability, and what I can do to adapt and not get on their nerves.” ” – Miranda, Digital Archivist. – Polly.

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Laughing all the Way to Work

NOVEMBER 21, 2009

When I look at them however, I see someone who really knows their job and I know they could do it if only they would forget about what they can’t do and concentrate on what they can do. Don’t let self doubt take over. I recently was at a friend’s place and her husband has an elaborate train set. 23, 1 p.m.

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Office Dynamics

JUNE 22, 2015

Don’t forget to stay connected with us for great surprises all month long! The post Why e-Mail Isn’t Always Your Best Option appeared first on Office Dynamics. The average number of e-mails and assistant manages between her/his e-mail and their executive’s email is 225 per day; and about 350 on the high side! Goal/Motive.

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Office Dynamics

NOVEMBER 23, 2015

Register for a replay link at any time if you can’t join the live event. . It’s hard to believe another year is nearly over. Here at Office Dynamics International, as we wrap up this 25th year of business, we’re feeling both grateful and overwhelmed with all we’ve experienced in 2015. Perhaps you can relate to those feelings?

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2015 2016 Holidays Administrative Professionals 100

Service Untitled

APRIL 2, 2009

A lot of companies don’t really track contact volume objectively. However, what people think isn’t always what’s true. The data, however, doesn’t make mistakes. It can certainly be misused or misunderstood, but assuming it’s collected properly, it won’t make mistakes.

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