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Ep 231: Maggie Olson – Former Chief of Staff at T-Mobile and Founder of the CoS Certification Course

LEADERASSISTANT.COM

She recently was Chief of Staff to the President of T-Mobile’s business group. With the unique ability to walk into an unfamiliar business, quickly learn and assess how to improve the team and execute lasting changes, this is exactly what Maggie has been doing year after year throughout her career.

AT&T 75
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5 Ways to Include Soft Skills on Your Resume

Success

Even if you have the most impressive technical skills, you won’t be an effective team member if you can’t collaborate, communicate or meet deadlines. Soft skills are personality traits or behaviors that can be hard to define. Why is it important to list soft skills on your resume? Why is it important to list soft skills on your resume?

Resume 273
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Surprise! Your Customer Service Ain’t All That.

Tips From T. Marie

A recent article on Small Business Trends explains that although you may believe you and your business are providing excellent customer service, chances are your customers/clients aren’t exactly on the same page. Obviously, as business owners we tend to be biased about the delivery of good customer service.

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The Key To Innovative Coworking: A Deep Dive Into VR & AR Integration Strategies

Allwork

If you haven’t already, it’s time to start thinking about how these game-changing technologies can take your coworking space to the next level. And this isn’t just a passing trend. While we haven’t quite mastered Star Trek technology yet, VR comes pretty close. Start small and scale up as you go.

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5 Ways to Thrill Your Customers (Because a Thank You Email Just Doesn’t Cut It Anymore)

Success

So, at best, you’ve got only a few seconds to accomplish this, the initial step in optimizing your customer’s experience: Perfect the welcome. You need real connections to develop lasting relationships with your customers. In its 2011 Oracle Customer Experience Impact Report , Harris Research found that 86 percent of U.S.

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The Ultimate Handbook for Remote Work from Home Jobs

Allwork

This isn’t just about clocking in from the couch or taking conference calls in pajamas — it’s a vast, vibrant spectrum of career possibilities that’s rewriting the narrative of what it means to “go to work.” 58 percent.

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Cinch.fm Audio Service Shuts Down - Lessons We Can Learn on Customer Service & Not Counting on One Platform

Stephanie LH Calahan

Friday night I learned that one of my favorite pod-casting sites, Cinch.fm , was shutting down.    I was hit by the lack of customer service too, but we can certainly learn from this story; so that is what I'm going to share today.   Many don't.  You can find them here: RSS [link].