The Small Business Blog

APRIL 22, 2010

How to be successful by focusing on your core business. How to be successful and eco-friendly. Small Business Bootstrapping How to start your own small business with no or little money. Entrepreneur, Shama Kabani (formerly Hyder) also believes in social media marketing. Starting a Small Business?

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The Small Business Blog

MAY 25, 2010

How to be successful and eco-friendly. Small Business Bootstrapping How to start your own small business with no or little money. How to be successful by focusing on your core business. With the growth of Social Media it is easier than ever for a bootstrap business to effectively market their small business start-up.

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On The Job

JULY 22, 2010

Helpful information and advice from Americas favorite workplace columnist About Anita Blog Books Syndicated Column Interviews Career Links Contact Thursday, July 22, 2010 Is Using Social Media at Work a Good Idea? Cavalli points out that social media interaction isn’t always about discussing a new movie or dishing the latest gossip.

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Success

MARCH 4, 2024

Professional development books give insight on how to grow in our careers, grow as people and better approach work-related challenges, shifting work environments and new opportunities. How to Make Sh*t Happen: Make More Money. Great at Work: How Top Performers Do Less, Work Better and Achieve More By Morten T.

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Service Untitled

APRIL 15, 2014

Centralized call centers receive and transmit an enormous volume of telephone requests daily, with the purpose of collecting and handling information, ranging from product inquiries, questions about transactions, and customer service. So who are the most successful customer service representatives and how is that achieved?

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Make or Break Moments

AUGUST 27, 2010

Posted by Deborah Chaddock Brown on August 27, 2010 under Customer Moments | 2 Comments to Read I am working on writing a series of articles for a customer on the importance of developing and documenting business systems. But what about the customer service process? We don’t have one. The customers.

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Andrea Kalli

MARCH 25, 2010

Now, thanks to social media, it is something that can really happen for small, efficient, and ultra-effective internet businesses. Social media gives small businesses the power to outshine their large opponents, outmaneuver major corporations, and with a bit of dedication and work, eventually beat their more powerful opponents.

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The Small Business Blog

MARCH 23, 2010

How to be successful by focusing on your core business. Small Business Bootstrapping How to start your own small business with no or little money. How to be successful and eco-friendly. In fact, retaining current customers can be more cost-effective as no outgoings are necessary to market and sell to them.

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Customers Rock!

MAY 28, 2012

Social Media CRM, or Social CRM, is getting a lot of air time these days. When not blogging, on Twitter, or on Facebook, she is marketing WikiThreads , her small business featuring Dallas t-shirts and logo embroidery. Thanks for chiming in on Customers Rock!, But where does it fit? Product Knowledge. People Skills.

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FEBRUARY 6, 2013

There’s hardly a moment when someone isn’t consulting Google to learn more about a product, a person, or a service. While the digital realm can indeed help all of us to buy smarter, perform better, and be better educated, can it ever replace a human at the hub of customer service? Listen to the problem.

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APRIL 10, 2013

The Customer Service Survival Kit was written by Richard S. Gallagher, a practicing psychotherapist and the author of many customer service books who has trained over 20,000 people on how to handle the most daunting situations with customers while improving their confidence and an organization’s customer relations.

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Customers Rock!

MAY 10, 2012

Lithium’s software powers the social customer experience, including online branded communities, for over 300 brands including AT&T, Best Buy, Sephora, Skype, and most recently added Nestle, Aruba Networks, and Guitar Center, among others. Good News for Social Customer Service.

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Service Untitled

JUNE 30, 2010

Service Untitled The blog about customer service and the customer service experience. Consider using social media the same way. The plan includes teaching employees how to deal with customer support on a different and much larger scale, how to talk to people, create content and answer questions.

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OCTOBER 28, 2011

Market Tools, a software and service provider for management and research conducted a survey of 331 companies with an annual revenue of more than $10 million annually. Of those organizations, 23 percent rely on social networks to support their customer service and to provide feedback. photo credit: Rubber Dragon.

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OCTOBER 27, 2011

Market Tools, a software and service provider for management and research conducted a survey of 331 companies with an annual revenue of more than $10 million annually. Of those organizations, 23 percent rely on social networks to support their customer service and to provide feedback. photo credit: Rubber Dragon.

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JANUARY 28, 2014

Spend a few hours in a busy airport and listen as a few narcissistic and petty customers scream profanities at service workers in fast food establishments, airline employees, or transport personnel as if the adverse weather and all of the complications that frequently occur during such times are the fault of the employees.

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JUNE 14, 2013

So are there different levels of service for credit card customers depending on one’s credit and past financial history? Unfortunately some credit card companies rate the effectiveness of their customer service representatives by how quickly they can get the consumer off the phone, and then onto the next.

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Success

AUGUST 25, 2021

Two decades ago, I designed a shirt—we soon started calling it “The Shirt”—that mixed ideas from my favorite tourist-destination T-shirts to create an ode to my favorite city: New York City. My clothing and accessories have been spotted on the most stylish women around the world and across social media.

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Service Untitled

DECEMBER 20, 2010

Every business is bound to have unhappy customers; there’s always some variable that can go wrong despite all safeguards to make things perfect. Great customer service extends beyond answering the phone after two rings, beyond the twitter and Facebook entries, and even beyond the gentle ego stroking of an already angry customer.

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Jen Lawrence

MARCH 25, 2019

Customers and colleagues are using social media for business at alarming rates. Years ago, I was working myself to insanity because I felt an overpowering sensation of indebtedness to my job and an unwavering commitment to an unscalable definition of good customer service. This isn’t urgent!”

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Customers Rock!

MAY 4, 2012

Here is what it says, “We run the restaurant for the ENJOYMENT AND PLEASURE of our customers, not the convenience of the staff or the owners.” ” Who wouldn’t want to eat there? As customers, isn’t this what we are hoping to find in the businesses we frequent? Tips for Improvement.

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OCTOBER 17, 2011

How many of us really take the time to sit down and Google all of the information we need to make a formal complaint when a business treats us poorly? As reality settles in, and the other demands of life weigh more importantly upon our daily lives, often the letter doesn’t get written.

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AUGUST 7, 2012

In the neighborhood deli, your favorite flavor of coffee cream sits waiting for you in the refrigerator, and at the office supply store the owner knows the brand of your copier and offers you a 10 percent discount because you are a regular customer. So what’s a local merchant to do to cultivate their customers’ loyalties?

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AUGUST 8, 2011

The old-fashioned customer service agents spent most of their time on the phones trying to resolve problems, but now such quick social media outlets as Twitter can quickly lead to a firestorm of criticism if not handled immediately. Client satisfaction hasn’t changed; it’s only the delivery method.

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DECEMBER 10, 2010

Are you still showing your customers that you appreciate their business all year round? You want to show sincere appreciation for customer patronage and want them to feel valued for making the choice of spending their hard-earned money at your organization. Don’t just promote your product, but give something valuable.

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Customers Rock!

MAY 5, 2011

The Hidden Power of Your Customers is a book about how to focus on your current customers so that you can lengthen and strengthen your business relationship with them, thus bringing about increased customer loyalty, customer advocacy, and ultimately increased referrals. But customer service is not enough.

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Service Untitled

OCTOBER 1, 2010

Service Untitled The blog about customer service and the customer service experience. The International Customer Association began Customer Service Week in 1988, and in 1992 Congress proclaimed Customer Service Week a nationally recognized event.

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Jen Lawrence

MARCH 25, 2019

Customers and colleagues are using social media for business at alarming rates. Years ago, I was working myself to insanity because I felt an overpowering sensation of indebtedness to my job and an unwavering commitment to an unscalable definition of good customer service. This isn’t urgent!”

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Service Untitled

OCTOBER 15, 2013

The buzz phrase “social listening,” also known as social media monitoring, can help organizations and businesses be more effective and build stronger brand relationships. Perhaps the Dell story with the “power to do more” further explains the concept of “social listening.”

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Make or Break Moments

MARCH 17, 2010

“I’m afraid to speak up&# “Management doesn’t listen to us&# “They don’t tell me what I need to know to do my job&# I love the irony of the first two – you are afraid to speak up, but if you conquer your fears and speak up it doesn’t matter because they aren’t listening anyway. .

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Make or Break Moments

AUGUST 2, 2010

But it isn’t easy. Glenn Ross at All Business published a post called How to Lose Customers and Fail at Business which consists of a 20 question true/false quiz. The quiz is divided into three sections: Employees, Online Presence and Customer Interaction. with front line employees?

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Make or Break Moments

JULY 13, 2010

It seems that she has a customer who asked her to do something that she isn’t comfortable doing. Rather than look for a partner to enrich the customer’s experience and give them what they need – we leave them without a resource. How did that make you feel? How did that make you feel?

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Make or Break Moments

MARCH 15, 2010

Basically the book is about how we view the peaks and valleys of our life; at work and in our personal life. We provided a great service at a good price-the best in out industry. Our service cost us more to provide and soon fewer people could afford it. Our service cost us more to provide and soon fewer people could afford it.

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Make or Break Moments

DECEMBER 18, 2009

I have just been made to feel more stupid than dirt and it isn’t a feeling I enjoy. At the end of the session, I put my thumb drive into a main computer and it tells me how many pounds I lifted (15,680, thank you very much) and gives me more charts and graphs than I care to look at. I hate mumblers.

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Success

FEBRUARY 15, 2022

Jean Accius is Senior Vice President at AARP, the nation’s largest nonprofit, nonpartisan organization dedicated to empowering Americans 50 and older to choose how they want to live as they age. She takes a holistic approach to coaching, examining any blocks in our mindset, in our bodies and in how we lead. . Jean Accius.

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The Small Business Blog

SEPTEMBER 7, 2010

Last month T-Mobile, as part of their ‘ Business Sense ’ campaign, carried out a survey on business growth, via the social networking site, Linked In. Make sure that your customer service is up to scratch, though. Tags: How to. No matter what the size of your business, growth is what is important. Share This.

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The Small Business Blog

NOVEMBER 17, 2009

Small Business Bootstrapping How to start your own small business with no or little money. How to be successful by focusing on your core business. How to be successful and eco-friendly. How To Make This Recession Work For Your Small Home Business. E-Mail me or follow me. You ask a question, I answer!

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